ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.67/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.70/5
Customer service:
4.70/5
Return/Replacement policy:
4.84/5
Featured Review


Verified
5/5

2021-08-17

Product delivered as promised.

"Got exactly what we ordered and it matched our existing flooring perfectly."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-16

Service + Price = 5 stars

"Communication was great, price was great, shipping was easy. I'm a customer for life."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-08-14

Aloft LVP flooring

"Product and service was great!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-08-13

Received Much More Than Expected

"Full disclosure, I have not laid my LVP flooring as of this writing so this review will be on the service I received from ACW and not the product I purchased.
The service I received from ACW was much more than I expected. We picked out a LVP flooring we liked in town and got a quote from a couple of stores. Since I am laying the floor myself I decided to go on line and see if I could save some money. My rep was Greg Renz and he could not have been more accommodating to my needs for timing of the delivery and arranging shipping. Regarding pricing, Greg actually reached out to the rep for my floor and got an extra discount on a price that was already almost $2 less per square foot! We were having new cabinets installed in our kitchen so I didn't have a firm date I needed it delivered. Greg said no problem. He took my order, had it delivered to their warehouse, inspected it for any damages, re-shrunk wrapped it and held it until I had the space to store it in my garage. Upon receiving it, every box was in perfect condition. I seriously could not have been more pleased with ACW. Went above and beyond which is rare these days. If they are dealers for the floor you want, buy from ACW with confidence.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-13

Gary's

"Mike was very knowledgeable and a professional, he answered all my questions. My experience with Mike and American Carpet Wholesalers was fantastic, we have yet to install flooring so can't comment on
product. Thank you.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-13

Awesome

"Amber was terrific from first call to delivery. Everything went smooth and my floor is beautiful. Will purchase from them again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-13

Valuable Information

"I worked with Tim, he talked me through measuring and making sure I ordered enough to account for overage. His big tip and "valuable information" was that I could lay the LVP on top of the existing flooring as long as there was no damage in the existing flooring, that tip alone saved me $2000 in removal of existing flooring! And it worked, the LVP laid right on top of the hard wood and tile floor that I covered."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-13

Floors

"Greg Renz is the best. He was very helpful and also fast and efficient at getting down to business. He took several phone calls from me and was always available right away. I will refer my friends and family to deal with Greg Renz. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-13

Love the carpet

"We had ordered this carpet before of a different color I loved it so much that way now wanted a change we kept the design and changed the color the only problem we had was that it took so long to come to our house"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-13

Great Carpet

"I worked with American Carpet after visiting other local wholesalers dealer and to my surprise and budget they were better."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-08-13

A1 service

"American carpet has always been my go to dealer for carpet and flooring in genreal. I have always been pleased with the service and they keep me informed of any order delays."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2020-02-17

A-1 service!

"4th time I've ordered from them. God prices and on time delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-06-15

Steve was excellent

"Needed some hardwood & LVT flooring for the house and Steve helped me out tremendously, by recommending me the right product at a decent price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-19

Great price!

"The team worked to get the product in to match the flooring I already had, and they were the cheapest around. Thanks!"


Verified
5/5

2021-07-18

Excellent customer service

"ACW was helpful in supplying the discontinued flooring that I needed to add to existing flooring that I have of the same color. After I finally made up my mind to order, the process went smoothly and I received my products in a matter of days.
Mike Slaton was very helpful in the process.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges