"Five years ago I had Century Hardwood flooring installed in part of my home. This year I wanted to add more of the same product to other areas in my home. It is a prefinished hardwood so I was not sure if the product was still sold and if colors would match. I went back to where I purchased the floor originally, no luck they no longer carry the product. I called Century Hardwood direct and while they were very helpful, the company they connected me with was very flakey. I never got my product. Then I found you! You got me the product, and shipped it to my front door! We just finished with the install, and no one would ever be able to tell old from new. You made the process very easy. You are in Georgia, we are in Colorado, but it was like you were down the street. One of the easiest home improvement purchases I have ever made."
"Easy to work with. Very helpful along the way. As a single consider buying carpet wholesale for the first time everyone I dealt with took the time to help me understand the process and work with me along the way.
Using do end my independent installer saved me a few thousand dollars for carpet that I absolutely love!"
"Just as advertised. Customer service was 5 stars! Awesome deal!!!"
"I was in need of flooring that had been discontinued by the manufacturer. Fortunately, American Carpet Wholesalers had the material in stock. The online order process went smoothly and the product was shipped out within a reasonable time and received by the customer in perfect condition. I will be referring ACW to all of the homeowners in the complex where my client lives."
"Great Service very knowledgeable, Love my carpet's."
"My customer contact, Steve Brock, responded to my emails and phone calls promptly as I took a while making my decisions on padding, carpet and vinyl flooring. The order arrived in perfect condition and I love the quality and price of the carpet and flooring I bought. "
"Fast service easy to communicate with. Very satisfied "
"Having had Congoleum Dura Ceramic flooring in my previous home, I wanted it for a play room in my new home. I found it with American Carpet Wholesalers. We installed it this past weekend and it looks beautiful. I've shown it to one friend already and she wanted to know what it was as she loved it as well. She liked that it is ceramic but feels softer and warmer. She may become a new customer.
The customer service department was wonderful and made the entire process very easy for us. Delivery was a snap and there was no damage; the order was correct from soup to nuts.
Thank you for making this experience a great one for the Thomas'.
Rebecca Thomas"
"I was very nervous about ordering online everything arrived as expected. The floor looks beautiful couldn't be happier with the product and service and the money saved by ordering it through American Carpet Wholesalers."
"This was such a pleasant experience to find this company. Very professional sales staff and prompt and affordable delivery."
"Had many questions - always got excellent service!"
"Bob helped me get the flooring I wanted, he got the price down to what I could afford, and he even got the shipping cost down. I used American Carpet Wholesalers for the cafe I manage, however, when I do my personal floors at home, I will call Bob again! "
"8.27 2018 I filled out an online form asking for a quote. Steve Brock responded immediately with a quote. I replied the same day via email day asking how to proceed with the purchase. I also called two times over the next few days, sent Steve emails and Steve never replied. On 9.7.2018, I called and asked for customer service. TERI TARAWICK WAS FANTASTIC! She completed the order, took my CC info and sent the final email. I apparently blew the next step. I thought I had completed the order but did not respond to Teri's order acknowledgment correctly. Teri made me aware and on 9.14 the order acknowledgment was completed. Now back to Steve. The actual order was assigned back to Steve. Two more weeks went by & he called again for my CC info. So basically a month went by from 9.7 to early October before Steve ever contacted me. The next step went fine. The order was shipped right away. I received a tracking that my carpet was at a facility near my home on October 9th. The transport company was supposed to deliver to my home on the 10th. They never showed up. The transport company was unresponsive so I called Steve for help. He never called back. I called Steve every other day for two weeks. He never responded until I called American express and canceled the transaction. Then he called. The carpet was finally dropped at my home 2 weeks late. I called Am Ex & let the charge go through. Steve Brock ****. There is no excuse not to return an email or return a call within 24 hours."
"The experience was a pleasure from beginning to end. The sales folks I worked with were great. The price of the product was fantastic. I definitely recommend American Carpet Wholesale to anyone looking for a great deal on tile and carpet products."
"The Flooring we bought was $1.25 cheaper than at our local flooring store for the same exact flooring. Even with the price of shipping we still saved 700 dollars on just 600 sq. ft. of flooring. The floors arrived a couple days quicker than originally expected also. "
"Not only was the price the best, I could find, the delivery, service and timeliness of the order completion exceeded my expectations. We love our new floor!"