"My first experience with case-mod.com left me with a bad impression. Here's how it went:
2/3 (tue)- ordered fan grills that showed "in stock" on the site.
2/6 (fri)- sent inquiry as to why my order hadn't shipped.
2/8- received email saying they were out of stock, but would have more in a week. They asked if i wanted to wait or cancel. I agreed to wait.
2/10- received another email saying they'd be in stock 2/18. I again agreed to wait for them.
2/16- my bank was refunded the purchase amount. I did not request this.
3/3- received email stating that they "aren't able" to get my item in stock. Since a full month had passed at this point, I requested that my order be cancelled.
3/4- received email stating that my order had been cancelled.
3/5- received email stating that my order had shipped.
3/16- Grills arrived a few days prior to my check card being charged again, causing overdraft on my account. Luckily I was charged no bank fee due to checking/savings rollover protection, but if i'd been broke and not just voluntarily keeping my checking account low... it would have sucked.
To case-mod.com's credit, they were quick to respond to my emails and polite through the whole fiasco. They had the lowest price on my item by far, which is why I decided to keep the order I cancelled.
My advice to prospective customers is to avoid using their online ordering system. Call them to verify your item is in stock and place your order over the phone. Hopefully a real person could do a better job of determining what is and is not in stock than their website."
"Online ordering process was painless and was provided a fed-ex tracking # via email. Couldnt ask for anything more. "
"Shipping was right on time and I received exactly what I ordered. No complaints."
"Ordered some 3pin to 4pin adapters. Good price. It's a good idea when buying things like this to take advantage of any quantity deals they may offer to save on shipping costs. Order arrived on time, no problems. Email notifications of order confirmation and tracking were sent. Recommended. Will consider them in future purchases. "
"With only two purchases from Case-mods.com... I am very pleased, not only with their price, selection, and ease of shopping their site, but more importantly, their attention to customer care 'post purchase'! While serving over sea's as a Armed Forces member, knowing that you are dealing with a dependable vendor is our number one priority. I thank them...
SPC. Dolan "
"Good store, good shipping "
"Order placed at 12:50 p.m. on Friday.
Order in hand and opened at 12:07 on Monday.
I used the cheapest shipping (USPS), it had to travel from one side of the continent to the other, and I _STILL_ had my order in less than 72 hours. Everything was there, including my invoice, well packed... I'm just blown away. Prices were amazing, service was OUTSTANDING, shipping was blazing fast. I just can't recommend this company enough, and I'll certainly be making much more of my future purchases there.
Really, really incredible job, and a MORE than pleasant change from the standard week-long wait to get orders from other places. Case-mod.com has your mods, folks. Go get 'em."
"BIG ON CUSTOMER SERVICVE (period). I order few small parts, but from the website it didn't show the size of the parts that I order. The next day, I got a call from their rep asking me what axact size that I wanted. Besides that, I get a confirmation email of what stage the order is in. Order Monday morning, ship Monday night, got the parts on Friday after noon.
Now...... THAT'S CUSTOMER SERVICE. Will be returning to shop there again soon."
"Ordered two case fans. Shipping was cheap and the fans got here fast. No problems."
"Clean web interface with multi-categorical way to find a specific part faster.
Some popular items were out of stock, but majority of my wanted list of parts were there. Good selection of quality brands and parts with clear pictures and knowledgeable description.
Easily navigable shopping cart and checkout pages.
Prompt and punctual e-mail updates on order status. A feature many other online stores should learn from case-mod.com!
Order shipped same day! Very nice!
Items packed orderly and safely using styrofoam "pop-corn" with concise invoice atop of it all.
I will definitely shop with case-mod.com again and would recommend to colleagues."
"Excellent prices, service and customer support. Ordered 4 Panaflo H1A's, a Zalman NB47J, 3 3pin-to-4pin adapters and Artic Ceramique thermal compound. Had a question about the H1A fan tail length (I have a Antec tower case) and received a timely reply via email. I placed my order online, then remembered I forgot the thermal compound. Looking online, I saw the one I wanted was OOS. I called to make sure the website was in fact accurate. The guy who answered said they were, but then offered to give me the next size up (new product not on the website) for the same price. Only a $.50 difference, but a nice gesture.
Shipped on the same day ordered, received in 2 days via Fedex, emailed me the tracking number the day after the order.
To top it off, when I received my package the guy had included four extra fan connectors for free (re: my question about fan tail length), one of which I used to create a homemade 18 inch tail. Hats off for thoughtfulness.
The only downsides (slight) are no toll-freenumber and having to pay for return shipping if it is an RMA (defective). In answer to my own downsides - email could take of everything and they do say that they look at returns on a case by case basis.
Given their prices, level of service and thoughtfulness (those fan connectors!), I will buy from them again and wholeheartedly recommend them to others."
"I Ordered online from CASE-MOD.COM on a Sunday night. The order shipped out via FedEx Ground (4-day) on Tuesday. There is a statement by C-M on their site that Sunday orders might not ship out until the following Tuesday. This was indeed the case with my order-- 2 UV sensative IDE cables, a similar floppy cable, dual cold cathodes (purple and on sale) some 12v molex adapters, a bunch of UV orange ties, a new floppy drive (black) and a very cool blue LED 80mm fan with a "red eye" LED that connects to your HDD LED (excellent flicker in the middle of all that deep purple). The order was complete and delivered the following Saturday morning which was a pleasent surprise. I had assumed FedEx would not deliver on Saturday--nice advantage over UPS that I was unaware of.
I decided to mod a case instead of upgrading internal hardware at this time. I'm one of those "AMD guys" (aka. cheepskates) and it makes sense to wait a bit and see what becomes of their new 64bit chip. Bartons are excellent for overclocking but they are the last of the AthlonXP line and spending 4 or $500 bucks on new bits right now just doesn't make alot of sense to me. Did I mention I'm sorta frugal.
Anyway it's exactly one week since I placed my order with case-mod.com. Everything is together with the old Soltek SL-75DRV4 (Purple board looks great!), 1800+, 1gig PC2100 running smooth and cool, overclocked 10% and under 40* C at full load for over and hour (Call of Duty is an awesome game by the way).
Case-mod.com's prices are fantastic. Their shipping rates are not bad at all -- just over $7 via FedEx 4-day Ground. They have an excellent variety of goodies for anyone who wants to add a little bling-bling to their computing. There were quite a few nice fans that were out of stock but most everything else was available. I blame the holidays for the shortages. I would also add that their telephone service is convenient and useful for questions. I inquired as to my tracking number on the Monday after the order. case-mod had assigned the tracking number but the FedEx website could not locate my package. It turned out that it did not leave their location until the next day. At that time I recieved an alert from FedEx and everything went just fine from then on.
Nice job case-mod !!
J"
"Fantastic service as always. Will use again. This is my 3rd or 4th order from them.
Bought a Waterblock and some tubing. Tubing seems a bit thick walled for the compression fittings but not a big issue."
"Very good prices. This company had shipped my order to the wrong address, but corrected the mistake. I had to ask for a coupon, I have yet to get the package, but I trust everything is in good order. Pretty good customer service, very quick to email, not much to say, mistakes happen i guess. I would proboly order from them again. Even though my 2-3 priorty package is going to be over a week to get."
"I ordered a Thermalright ALX-800 heatsink and a Thermaltake Smart Fan II from this company. They had the lowest price I could find on the ALX-800 heatsink.
No problems whatsoever. Their web site was easy to use. Shipping was fast and the items were well packed.
I would definitely shop there again. But, when did CA sales tax go up to 8.25% ?!! Oh well..."