"I have had a very good experience with this company. They responded quickly to all of my emails, and they have very good prices! The shipping was also very fast! I highly recommend this company!"
"First time buying from them. They had my order packed in shipped in 24 hours. Shipping is fair, not a ripoff. Had some questions on a product, received email response within 24 hours. Very happy. Will buy again."
"There was a minor problem with my order but Case-Mod fixed it for me without any trouble. Good selection, prices, and service -- highly recommended."
"got what i ordered. cold cathode came with bad inverter but rma is being taken care of quickly.
edit:
replacement lights came in a timely manner.
had to rma a pair or ccfl fans. everything has been taken care of quickly. they have also been willing to cross ship both rma's. my experience with case-mod.com come with no complaints. i would buy from them with confidence that they are willing to rectify any problem with an order.
"
"I originally placed an order at case-mod on 8/12/03. I ordered from several places at the same time. Case-mod shipped the same day. It took about a week for me to get my order (CA to VA). Unfortunately, they left out a case fan as well as fan clips on a heatsink. They referred me to the manufacturer for the clips (fine) but did not send out my fan for a week after I contacted them. I finally received it today almost 1 month after my original order. After reviewing the invoice I could see how someone might miss packing the item (it was written in small letters under another item). In summary, case-mod has good prices and reasonable service if everything is done right the first time. Unfortunately, if there is a mistake, you will have to wait several weeks to get things resolved. "
"All good here. Took a while to ship but I think thats because of the items I ordered. (some similar items had been out of stock at the time) Got here in 2 weeks from my original order in perfect condition. I'd reccomend case-mod.com to anyone."
"A good reseller that I have shopped once at. No complaints at all. Fast shipping, nice shipment tracking, good website, everything I need is detailed. Recommended."
"Great experience. Got some really good items on sale at awsome prices. And then they don't charge you up the yang for shipping. I bought 10 items and was only charged $6 shipping for all of it. They base shipping on weight, not per item. Fast, too. Ordered Monday, recieved in Idaho on Thursday. I also like how they include extra connectors for case fans (in case you need a 3-pin connector instead of the stock 2-pin) at 1 cent each. They don't shaft the customers by overcharging for things like that.
Packaging is what I expected for the cheap shipping and handling. I almost lost the Arctic Silver and fan connectors in the foam peanuts because everything is just thrown in loosely. Minor detail, though. The only thing I think they could do better is describe the products on their site more thoroughly.
Their prices and integrity are excellent. I'm definitely pleased and will order from them again."
"If you view many of the forums on the Net, you will read complete opposite posts about many, if not all, vendors - small, medium and large.
I am very frugal with my money and do not want to waste it, so I shop around. I have placed three orders with Case-Mod.com over the last couple weeks and have been pleasantly surprised with the speed of delivery and customer service - when I needed it.
I had a problem with one of my first two orders and the gentleman who answered the phone on 8/20/03 not only took care of my missing (small) part but placed it in the mail that same day with no charge for shipping even when I added an additional item, since the third order I had placed the day before (8/19) had already shipped!
I was so pleased, I even sent a thank you email to the owner and received a personal reply back tonight. You might have to let the telephone ring a while but they did take care of business for me and on a small order too."
"Update!!
--------
I got my items in a fast and timely manner. Everything played out well in the end.
The owner called me today and we settled all our problems over the phone! He refunded my money and I wanted to make another purchase over the phone and he was very polite and respectful. My impression totally did a 180. If you call, Case-Mod.com they will get everything taken care of right away.
If you're going to order from the website, do notice that the store has limited functionality i.e. doesn't tell you how many items are in stock or anything and it's really simple to use.
http://www.oscommerce.com if you're interested in setting up your own store like case-mod.com.
I'll post again when my order arrives.
End Update
----------
I recently ordered over $200 worth of case mod items and when I received my order, it was missing a $21.99 Vantec Nexus NXP201 4-Port Fan Controller - Silver and an unmoddified Case Fan when I paid an extra $1.99 for them to mod it. For once in a LONG LONG time I mean years, I haven't had this happen to me except on eBay where they screw you over on purpose.
If I knew the owner of this store, I'd have a word with him about professionalism and a sense of responsibility. I'm very disappointed.
"
"I've seen both good and bad about these guys here but had no problems with my order. Ordered 2 Thermalright SLK 800s and 3 rounded cables (2 ata 133s and 1 floppy), all was packed satifactorily and a E-mail was sent from FedEx with tracking info (1 day previous to delivery as near as I can tell from my records). Order placed on 8/12 arrived on 8/19 as expected.FedEx ground service seems a bit slow when compared to UPS but I can't fault Case-Mods for that. All in all they did a great job and I have yet to see anyone beat them on the prices of these items, btw the cables are all Vantecs."
"Just as others have indicated, NOBODY ever picks up the phone. However, if you live locally then you can drop by and pick up your order very quickly. Highly recommend if you live locally."
"I got my stuff in a timely manner. Everything was good except they didn't send me the Zalman Northbridge Heatsink which was a part of my order. I tried calling them but that is a joke. No one ever picks up the phone. I just emailed them and hope to hear a response soon. They have great products and prices but their shipping department leaves something to be desired.
UPDATE:
I was contacted later in the day and they have already shipped the missing part. Great response time. Not something I expected but hey, I can't complain. Thanks again."
"Ordered on Aug 4 and I got the following email:
Case-Mod.com
------------------------------------------------------
Order Number: 10168
Detailed Invoice: https://www.case-mod.com/store/account_history_info.php?order_id=10168
Date Ordered: Monday August 04, 2003
Products
------------------------------------------------------
2 x Coolermaster Musketeer System Dynamics Detector (CM_SDD) = $77.98
------------------------------------------------------
Sub-Total: $77.98
Tax: $0.00
Airborne Ground: US : 5 lbs: $7.52
Total: $85.50
On Aug 5 I got the following email:
Case-Mod.com
------------------------------------------------------
Order Number: 10168
Detailed Invoice: https://www.case-mod.com/store/account_history_info.php?order_id=10168
Date Ordered: Monday August 04, 2003
Your order has been updated to the following status.
New status: Processing
Please log in to your account and check under the 'Comments' section of your Order History.
I go to the site an try and find this comments section they refer to in the last email, but alas I cant find it.
Its now Aug 16 and not further emails and no product. But on Aug 7 they got their 85.50 from my bank as per my online banking says. So I guess I wait and grumble.
Update: Aug 16, 2003
After this was posted and I sent them a cc of this . They found my order and packaged it and it is being sent two day fedex. Thank you, for quickly figuring out what the problem was. I will update this again once I get my order.
Update: Aug 17,2003
Got an email saying they were looking into the problem.
Update: Aug 20,2003
Got an email explainging that my order somehow fell thru the cracks. My shiping was upgraded to quick and did receive a free item.
I would and have ordered from them again and do recommend them ! "
"On August 4th I ordered a 92mm blue LED fan and a Coolermaster Aurora CCFL kit. August 7th they arrived. The fan was fine, but the cathode was DOA, with no visible damage. On the 11th I contacted them, however they had problems responding to my email. On the 12th I received a phone call from them asking me to contact them through a different address, and I did. On the 13th, a new cathode was at my door; however, this one was visibly broken during shipping. I contacted them again the same day, and they replied just hours later, asking if I'd like them to send the third cathode via FedEx or USPS. I replied asking them to just send it via FedEx, as the previous two were (third time's a charm, I hope), and I am now awaiting my new CCFL kit.
All my contacts with case-mod.com have been friendly, professional, and timely."