"I had some problems with an order. Seems Fed-Ex like to drop kick packages into the truck as some of the cold-cathodes I ordered were shattered. So I sent an Email to their RMA guy and the replacements are currently in route. Case-Mod.com is very easy to deal with, Nice selection, And great prices. A good store all around."

"What ever you do don't cancel your order. They still haven't refunded my money and it has been over a month. I just sent my third email, so we will see what happens. I will stick with the best one out their which is NEWEGG."

"I dont know what all you guys are crying about? Shoot these guys have gave me the best service right up there with newegg! I ordered all my things about 80bucks worth on friday. Instantly I recieved confirmation in my email. Monday I get another email saying that my order was shipped. Later Monday night I get emailed from fedex with tracking#. Today is Wed. and all my order is here , yay!

1 x 9mm Heatshrink - Black 0.00%
2 x ATA-133 - 18'' (Single Device) - UV 0.00%
1 x 10'' Floppy - UV Sensitive Silver Braided
1 x ATA-133 - 10'' UV Sensitive Copper Braided - Single Device 0.00%
1 x 13'' Ultra-Bright Cold Cathode - Blue 0.00%
1 x 12'' Ultra-Bright Cold Cathode Light Kit - UV 0.00%
1 x 13'' Cold Cathode Addon Tube - UV 0.00%
6 x **SPECIAL PRICE** 80mm Case Fan: UV Sensitive LED - Blue
Perfect sale almost except my 10" UV IDE cable was not UV? Oh well I guess it makes up for them sending me a Antec UV CCFL! Not the generic one! I love these guys. They well get alot more of my business. The deals here are so sweet, way cheaper than any where else I have seen, and the shipping is good, and cheap to. Fedex WAY TO GO. Well I guess Im going to email them about my UV cable, you never know, if the customer service is good for returns? Hopefully it is, so this site and newegg are my only shopping places!"

"I ordered a dual kit of 12" cold cathodes. The order came in within a reasonable amount of time, but I was short one of the cold cathodes. I emailed ****@**** and told them the problem. I had to have the new light shipped to a different address since I was moving from my old address, and they sent the new cathode to my new address super quick. All my problems were quickly resolved and I am now a happy customer! Thanks Case-Mod.com for working with me and getting this taken care of. I will shop with you again!!"

"sent me wrong tracking number, gave me the wrong shipper, they do not answer emails promptly and nobody ever answers their customer service line. Also sent me the same order in a second shipment which I have to return on my expense."

"They Really Suck when it comes to giving you your tracking number they told me on the phone that Fedex will email my number i never got it so i call fed ex and they said they dont do that that they should of emailed me my number and tring to get a hold of case mods people is like tring to get a ride on the space shuttle aint goin to happend far as will i buy from them again no way they suck at customer service and when you do get someone on the phone "it took 20 tries" they give you the run around"

"Case-Mod.com is hands down the best MOD Seller
I've dealt with. I have had only one problem with an order but they fixed it fast fast fast and they even let me keep the item that was the mistake :very Cool: the people who answer the phones are very helpful and knowledgeable about their product line.
The Case I just ordered was the biggest surprise, It had more features than I expected.
and got to my door in 3 day after shipping.
"

"I ordered $86 worth of products from this site, consisting of SLK-800, 2 cathodes, 4 fans, LED's, as3. Right after I ordered i recieved my email confirmation of my order, and sat back to wait for my order.
I never got any other email from case-mod again, ever. I never got any tracking number either. Their FAQ is way out of date as well. I tried to use their reference tracking number on airborne express site (this is what their faq said to do). But it didn't work so I called them up long distance (no toll free number) and they explained how they use fedex to ship now. ok..

So my package arrives on Thurs. I'm excited and open up the package.... just to find that half the stuff is missing. My slk-800 and 2 fans are missing from the box. I look at the invoice and it has the 2 fans highlighted and comments: backordered. Ok so the website said in stock but it's actually backordered. There was nothing said about the slk-800, it just wasn't included in the package. I called them up immediately (long distance) and after about three tries, someone picks up. They said my fans are backorderd until monday and my slk-800 was shipped out yesterday (meaning wednesday). Of course I got no email or phone call about any of this. They expect you to either forget about it or call them back yourself at your expense.

On monday I call again and ask for a tracking number since of course they don't update you by email or phone. I reconfirm with the fellow I'm talking to on the phone and ask him "so this package should include both the thermalright and the two fans right?" he says "yes that's everything".

On Wed. Fedex Ground says i wasn't home but I was right next to the door on the comp the entire day so i dunno.. anyway, I got my package Thursday and opened it to find.. two fans. My slk-800 is still missing. There is no note or invoice or anything inside the box. As usual, no email or phone call about the situation. I call them up again and explain my situation to one person. He says the slk-800 should have been shipped. hmmm. I say it wasn't. I forgot to mention that the fedex tracking site and the package both say the weight was 1.0lb. I was POSITIVE a huge copper heatsink would way at LEAST 1.1lb which would make the site say 2.0lb (they round up). He said he'll call me back after he talks with his manager about this problem. About three hours later I call them back (long distance, mind you) and a different person picks up and I explain everything to him again. Finally he agrees to send my my slk-800. He says the estimate time it will arrive is monday. I tell him I've waited two weeks for my stuff.. and since I live in LA and they're in San Jose, it's rediculous i've waited this long for my products to arrive. So he agrees to shop by fedex overnight. They actually call me back in 30 mins and gave me my tracking number. I recieved my package as promised on Friday.

Well there's my story. My comments on case-mod is that they are very unorganized and irresponsible in dealing with their customers. I only recieved ONE email throughout the entire process (actually i recieved another automated fedex email like a week after i got my package). Maybe I'm just too used to newegg's 3-4 emails per order. I never received any info on why my slk-800 wasn't in the package. I was also given false information about my slk-800 being shipped on 7/9 when it really wasn't even packaged until friday, 7/11 to be shipped on the following monday, 7/13.

But with these truck loads of complaints.. there are bits of positives. They ammend the problems (lots of them) quickly and come to a solution. The operators are patient and calm and try and fix the situation.

It seriously looks like it would best be ordering products over the phone.. that way you can get inventory update, tracking number, and have everything you want answered, answered. "

"I ordered 2 quad blue LED fans and they arrived in a timely manner. The fans were in the original retail box with the grill and the adapter as advertised. They shipped them in a airborne express box via fedex, one that could have fit about 10 fans in. Shipping was $6, cost of fans was $5. It was still a good deal, but they could have shipped it via USPS for alot cheaper in a more sizable box. Also, I received the email stating the order had shipped but they do not include a tracking number. $6 shipping should include a tracking number. All in all I'm not complaining, but it just could have been better.

I would also like to add that I asked the tech support about the fans being crystal clear to make sure they didn't have a clear blue cage around the fan, and they replied within a day."

"Order the SLK-800A paid $35.55 total including tax and shipping. This was the cheapest place that had it. Only real problem was there was no tracking email sent saying that the heatsink was sent and is coming. Took about 2 days to get it anyway :)

Update:
I just received the email for shipping :)"

"Smooth transaction, though there was a little confusion because they just switched to FedEx shipping, even though their web site says otherwise. Their shipping was timely, and their customer support (when I called about why I couldn't get an Airborne Express tracking number) was friendly. Above all, I like the price I paid for my heatsink."

"I can honestly say that they are horribly unorganized. It would seem as though they are running this website out of someones basment. I knew the prices were too good to be true, so I emailed the Customer Service Dept. I SPECIFICALLY asked if they had the items I wanted to order in stock.
I got this:
>Hello Sir,
>
>Yes, we do have both of those items in stock. Thank you for your inquiry.

So I went ahead and I placed my order July 7th. I did not get any emails about orders until I emailed and asked for a status check on my order where I was told:

>Dear Sir or Madam,
>We would like to inform you that the following >items from order number: XXXX are out of stock.
>Thermalright Sk-7

To which I replied that I wouldn't be ordering from them again. They replied and told me they were sorry and the item would go out Thursday, the 10, and I would get a tracking number from Fedex. I got neither. I called and they guy said that they were backordered until Monday, and mine would go out on Monday (the 14th). It is tuesday, and I called and was told that they had run out AGAIN and I was put on BACKORDER AGAIN!!! UNTIL THURSDAY!!! So far, I am not happy with the service.

"

"Do not waste your time with this store. Go somewhere else... Here's my story...

I order 4 fans , a fan adapter and some thumbscrews... First box arrives... huge box with screws and a fan adapter. I figure okay, I'll check the reciept. Reciept says backorder, so I am a little confused since the site says they have them in stock.
I leave my first email. Wait 3 days. No response.
I leave another email. Wait 2 days till response. Says they will be in stock in a few days, and my order will be completed.
1 week later I recieved a second box. Open to find it contains 1 fan! What the ----?
Okay, I leave an email. Same day response... " We are sorry for the inconvience, your fans will be shipped out tomarrrow." Cool, it's just a simple mistake I thought.....
Wait 2 weeks.. No email, no package, no nothing. I hate being lied too! Tried calling, no answer. Left another email. If no response, will be filling with credit company for fraud. Do not waste your time with this store... The seem to think that's the customer's satisfaction is lowest priority, and they come first. Never had problems like this before with any other store, nor am I hard to work things out with, they just don't seem to care... :(

UPDATE

Seems that once I recieved a call from their customer service dept, I recieved my fans within 2 days, and they even threw in a free blacklight ata133 cable.... seems that they are just slow when it comes to online orders, nothing else. If you talk to someone over the phone, they are friendly and willing to remedy any problems. Due to the recently progress of my order, I might order again from here, but will only order by phone. Reach them by phone... it's 100x better service!"

"Cancelled my order.
Lack of 1-800 and updated inventory makes this site little more than an online store catalog.
Had i gotten an email of some sort i could have fixed my order rather then cancelling it.
EDIT: they sent my order out but failed to inform me AND never responded to my emails to cancel.I am missing two ITEMS and did not recieve any statements about the missing itmes.
after sending many emails to shipping I sent duplicates to other departsments and found out they mistakenly missed 2 itmes and should recieve them a full 2 weeks after placing my order"

"Ordered an X-Sonic case, 2 cables, 2 fans, and a cold cathode light, all at very good prices (lower than I saw anywhere else). The order shipped out the same day (Monday) in 2 packages. On Friday, I received the first package (the case) with the invoice, which stated that one cable and the cold cathode were back ordered. I e-mailed the shipping department to inquire about the second package, and the back ordered items. I received a prompt response stating that the second package was sent the same day as the first, and to contact them again the folllowing week if it didn't arrive. Also, the email stated that the back ordered items had been shipped, and to expect that package the following week. On Monday the second package arrived; the third arrived on Wednesday. I'm very happy with my buying experience, and will shop with them again."