"A very good company. I ordered 3 Vantec tornado fans, a UV CCFL, 120mm Aluminum fan, UV PSU window mod and a few other things. My items were shipped and received very quickly accept 1 item which they had ran out of. The missing items were received about 2 weeks later. Overall, my experience with them was favorable. I would recommend them to anyone."

"I've ordered from Case-Mod.com many times and have always been happy with their service."

"This was my second time purchasing from Case-Mod and once again I am very very satisfied. This time I ordered a bunch of stuff from them and it was delievered the next day, no rpoblems!!! Prices are great and the selection is great! The people at case-mod are great! I will definitely spend my $$$ at this company. THANKS case-mod!"

"Have purchased with Case-mod in the past and most certainly will in the future. They are an excellent company to deal with and have come through time and time again with their oustanding customer service. They also have some of the lowest prices on computer modding equipment on the web. They are a great company and I only wish more e-retailers were as good."

"I had a good experience with case-mod.com. I ordered a bunch of cold cathode lights, round cables, and a zalman silent vga cooler for pick-up since I live in San Jose near where their store is located. On Nov 14, I called them around 1:00pm to schedule a pickup, a rep told me to come by 3:00pm to get it. at 3:00pm, i showed up; the order wasn't ready. They told me to come back around 5:00pm. I can understand that they need more time than simply 2 hours to prepare my order. At 5:00pm I came back; a very nice guy I believed is the son of the owner gave me my box with everything in it. My impression of being there is this: They run like a small family business. They don't have a huge warehouse, and everything is kinda unorganized. But that's ok. They are running a honest business. I will buy from case-mod again. No one can't beat their prices on some items like cold cathode lights and round cables. "

"In May, I bought several case modding items, 2 round IDE cables, 2 blue quad LED fans, 4 anodized thumbscrews, 24 silver fan screws, 2 fan grill guards, about 3' of cable sleeving and split looms, all for about $30 including shipping! Great prices, and the order shipped the same day. Overall, a great shopping experience.

In July, I placed another order, this time for 4 5mm Blue LEDs, 4 3mm Blue LEDs, as well as some LED clips, and an 18'' EL Wire Blue round IDE cable, all for about $25, including shipping. There was a slight problem with the packaging, but after I emailed their sales dept, I got a quick reply, as well as an apology, and the matter was resolved, so it was all good. Still a great shopping experience."

"someone from case-mode just called and verbally gave me the tracking number i'm now a satsified customer"

"I ordered a CPU fan on Oct 16th and I have been trying to setup a pick-up date since then. That's five days ago and nobody has picked up the damn phone. I'm going to go down there myself to check it out. I will be extremely upset if nobody is there."

"I received my order in less than a week, would have been 5 days if I ordered a day earlier (no shipping on weekend). Across the country. Everything was received, in good condition. Will purchase again -- 4ft isn't enough wire sleeving to sleeve all the wires. Misjudgement on my part. Prices cheaper than I've seen anywhere, also."

"Ive ordered through these folks 2 times now..


First time i ordered 5 UV round cables, and 4 Dual Cold Cathode fans.. Order came all was fine, hooked up the fans in 2 different computers.. 1 computer had no issues with 2 of the fans, second computer 1 of the inverter boxes fried, i called, they shipped out a new inverter right away with no questions asked.. got it and hooked it all back up, fried again, seems the cathodes were causing an issue or something, no biggy, i called... i told em im done with the inverter idea, and they asked what i wanted to do, well i NEEDED a fan, so they send my a UV led fan instead, i was happy with that seeing as they did already send a inverter at no cost.. again no questions asked..

second order i ordered some split loom and a UV cold cathode.. order came fast but the inverter for it wasent there, the whole "kit" was missing, got the cathode, and the stick tape.. so i emailed em.. took em a day but hell its a business i consider that to be quick enough.. they emailed asking what brand it was and they have shipped out the new inverter and all that for it..

all in all, good prices on Mod supplys, and they are pretty freakin good people.. anyone who has a bad experiance with these people, i whole heartly beleive its just them not following up with things or giving them the WRONG email address.. or just being plain rude..

totally happy with these guys"

"This is the second time i've ordered from this fantastic company. The first time was back in April, I ordered a case fan and a window. Three days after I ordered, the stuff was at my door. This time, they contacted me the day after I ordered to ask me if I had made a mistake in my order, because I ordered two case fans, one without sleeving. I emailed them telling them that this was indeed what I wanted. My order was shipped a few hours after I sent the e-mail. To show this kind of concern over one measly $32 order shows how great of a company Case-Mod.com really is. Keep up the good work!"

"My first purchase from case-mod was EXCELLENT. I ordered on Sunday and case-mod.com shipped my order out on Monday. I recieved my shipment promptly and with all items.

My second purchase from case-mod was also EXCELLENT. My item was out of stock (them informed me quickly after my order) and then went on sale before it came back into stock. They actually refunded the difference between sale and regular price for me before shipping my order very promptly (went out Monday night from CA, arrived in upsate NY in 5 on Friday morning).

I intend to purchase more products from case-mod and wholeheartedly recommend them."

"Great company, easy site navigation, order processing, fast shipping, and great products.. I will always return to them."

"Placed order on a saturday.
on the following Wed e-mailed and told them to cancel order because the status said "Processing". I am still waiting to hear from them - it has been 12 hours since I emailed the company.

Any business that takes 3+ days to process an order for 2 - Dual 12" ccfl that they have on "Sale" should look and see what the problem is. I placed orders at several other sites that same day and recieved the items today.

I will never do business with this company again and do not recommend them to anyone - shop somewhere else.

In response to Casemod.com comments:

1. Phone calls - The number which they are calling is a home business, ALL phone calls coming in and going out are logged. Casemod called 1 time on 10/2/03 claiming that they called 2 times before and have emailed several times and that they are slow at updating their order status page. I have a room mate and we both run the business and make sure that we get any calls missed while we are out of the office.

2. email - I have been using Hotmail as a free personal email service for nearly 4 years and have never had a problem recieving mail from any person or companies. I have placed orders with large companies like Dell and IBM, to small home businesses like 2cooltek.com. In this time I have never heard anyone say "We replied telling you your order has shipped and sent FedEx Tracking number in the email". I also think that it is strange that they can recieve my email but that I can not recieve theirs.

3. Out of " "
Yes presently I am out of town I had to fly out 10/02/03 around 10:45am on buisness.

My comments:
If you are looking to make a purchase with this company I urge you to read other Reseller Ratings on Casemod.com and check with the BBB on the web. You will find that the BBB have complaints filed about Casemod.com and they are unresolved because Casemod will not respond.

I should have checked into this company before ordering, but I was in a hurry and needed to purchase 2 sets of dual ccfl's cheaply for a test project that I and several other where conducting. I have learned my lesson and will always check the background of any business that I have never heard of before.

I have a question Casemod.com said:

"We have left 2 messeges with individuals at the location and have tried to call him 4-5 times." why only "2 messages with individuals"

This is pretty pathetic over 2 sets of ccfl's for $24.83, but I learned and will always remember "Buyer beware".

Update:
I recieved the order the other day and upon testing the ccfl's to ensure that they work, can you believe this, they are bad.

When you power them on they make a very faint high pitch noise, I thought about getting an RMA but after all this I am going to throw them in the trash and order from someplace repuatable."

"My order of Panaflo fans was billed, filled, shipped, and delivered without event. However, when I placed the order I neglected to purchase an adapter which could only be bundled with the fans that I ordered (not available separately.) Other vendors sell the adapter for as much as $3.00 apiece; I could build them myself but not for less than $.65 apiece and only in quantities of 500 or more. Had I ordered the adapters with the fans, they would've been $.01 apiece.

After two weeks of frustration trying to find out the best way to get my adapters, I finally called case-mod.com to see if they would sell me the ones I could've bundled with my fans. The service I received was exceptional! Even though this second order totaled all of $1.00 including shipping, it was filled and shipped within 5 minutes of my hanging up the phone!

Case-mod's excellent customer support saved me a lot of money and headaches. Buy from them!"