"I placed 3 orders. In one of the boxes, I was missing the 2 barbs I ordered. In the other box, I read the invoice that my hose is backordered though I never received an email or call asking if I would prefer to cancel it. Then my cpu cooler block came without holddowns. I emailed and did not receive a response so I called-it is not a 800 number. Guy was easy to deal with on the other end and I even ordered a higher end cpu block and they assured me that I would get the hold downs for the previous one and receive credit for the missing items. Fine. Card charged with the credit also. So far ok. However, days went by and no email explaining status of order. Called 5 days later (2 days were weekend) and was told that my order is waiting for NEW hold downs for my cpu block cooler. Once again, no call, no email. Communication appears to an issue here. I would like to order other items, but I am now very hesitant and will go elsewhere and pay more money. Hopefully I will get my items. Hopefully......I will update this once this is completed."
"I orderd some rounded cables and anodized screws. They have great prices. I opted for the Airborne express 2-day delivery since it was only $2 more than ground. Ordered first thing in the a.m. on a Tues the 24th and recieved the items on Wed the 25th. Everything went great. "
"This is my second order with Case-Mod.com, and I am just as pleased with it as my last. I ordered it on a Thursday w/ 2Day shipping, but thanks to the weekend, it didn't arrive until Wednesday of the following week. However, this is not their fault. Just a note about end of the week orders!
Excellent prices, service, and support. I will definately order from Case-Mod.com again!"
"Ordered an 80mm Blue LED fan, and 2 EL Wire Round IDE cables(blue and red). Arrived promply and working properly now. Very good experience, another plus for their low price on things and they were the only place i can find who sells EL Wire IDE cables.
-Update-
After about 2 weeks, the red EL wire cable stopped glowing, while the blue one worked just fine. So I emailed Case-Mod explaining the situation, they send out a NEW REPLACEMENT CABLE with a RETURN LABEL. oh man! This is the definition of customer service!!!! The cable not working isn't something they can really control, but they do try to do everything they can to make their customer satisfy. I'll definitely shop from Case-Mod again if they have the item I'm looking for with a good price, keep up the good work Case-Mod!! "
"i too had an item missing, but they asked NO questions and got the part to me rather quickly!
everything else was exactly as ordered and nicely packed..will definately order from them in the future."
"Website was easy to navigate, found what I wanted quickly and ordered on friday night, was shipped monday, arived on tuesday(even by ground) shipping was reasonable and everything was well packed. I had previusly had a problem with a fan misreporting RPMs, I emailed them and they shipped a replacement out imediately.
Very pleased with their service, plan to buy from them again soon."
"I placed my order Sunday and received the order Tuesday. I am very pleased with the speed of shipping. The price is great too. I will shop at case-mod.com again."
"Order has not shiped 5 days after purchasing. After contacting case-mod, he tells me that the product is out of stock. No where on the website does he state this, and he does not inform me untill I ask why. Very unpleased."
"I got my stuff in a week. which is not bad if u r not in a hurry. My shipment was missing one piece. so I had to wait another week for that, which sucks. I had a LAN party planned for the first week and I was going to show off my case to everyone. None the less I got a few complements, but everyone asked why I was missing the piece. Tough luck."
"bought a X-Sonic Aluminum ATX case w/window - black w/350 ps for a _great_ price!! their shipping options were a little thin, but I think that's in order to supply cheaper shipping costs. Suprisingly Airborne took only 4 days to ship from their distribution company in southern California to New England... It should of taken 5 days. (I guess the kudos goes to Airborne for the fast shipping!!)
The order processing took 1/2 a day longer then I'm used to with other online venders, but for value I got I'm very satisfied with the job Case-Mod has done... I go to them again if I was to buy a big ticket item. If I was looking for smaller case mod items/supplies I would most likely look for another company with free shipping.
"
"These folks rock! Not only do they have excellent policies and only charge you the *actual rate* for shipping, but they got my order in the mail within a matter of hours. I ordered on Wednesday and with "Airborne Express 2Day" it got here 10:30am the next morning. Far too cool. Buy from this company!"
"Well i ordered a bunch of LED lights from this site thinking that it was great idea because it was so cheap. But everything costs something. What i saved money wise they more then made up for with agrivation. I placed my order 2 weeks ago today and did not find out that my items were on back order until days after they should have arrived at my door. I have been told 2 other time frames that the lights were suppose to be in and in both cases, what the told me was not true. The most agrivating part was that NO WHERE on thier website do they mention that they are out of this item at this time. Even at this very moment, i still have no word as to when my lights are comming and it STILL doesnt say that they are out of them on thier web site. The only reason ive put up with this garbage is becasue of the great price i got these for. I for one wont be using case-mods.com again anytime soon.
**UPDATE**
well after over 2 weeks of waiting the owner called me lastnight to basicly tell me all the reasons why this wasnt thier fault, and kept pushing that i cancel my order. What kind of business owner tries to get his customers to cancel thier orders!? Not to mention he was QUITE rude on the phone with me. I initially didnt want to cancel my order becuase of the good prices i was able to get. But now ive found another place that actaully keeps things in stock, and doesnt give thier customers one excuse after another. The owner actaully told me that because of the size of my order it "wasnt worth it" to get on thier suppliers to get the lights in. Not worth it!? If a store owner told you that your business wasnt worth it would you ever shop there again? I know i sure wouldnt. That is a really pathetic way to do business, esspecialy since they ARE out of stock, im obviously not the only person who orders them. So i just canceled my order with case-mods.com and my only regret was that i didnt find this other site sooner and avoid the WHOLE sittuation. Not to mention the recent emails i sent them went ignored till i got pissy and the owner had to call me to make excuses. This has been the WORST experiance ive ever had with ordering products online. There is no way i could recomment case-mods.com to anyone who hopes to get thier items even remotely soon. And if your items happen to be on back order (which you might not even KNOW till its too late) then GOOD LUCK getting them. Not to mention all the "policies" i was informed of over the phone that cant be found ANYWHERE on the site. Wouldnt you think that a policy stating that if an item is out of stock for 5+ days then the order is canceled automaticly would be something that a customer should know!? Case-mods.com doesnt seem to think so. Case-mods.com seems to me to be a very unproffesional business that either doesnt care, or simply cant handle as much business as they get. When something goes wrong, all they do is blame someone else, so there really is no hope of getting things done. If everything was in stock and no problems came up then it all would have probably gone smoothly, but after talking to the owner, he doesnt seem like the kind of person who can handle problems very well at all. So the second you get an email about a problem (hell i never even got THAT! What wonderful customer service...) watch out cause your in for one hell of a time dealing with these people."
"I had a great experience buying from them. Great prices and prompt delivery."
"The Web site was good and it was easy to order. They shipped the product in a timely manor. Had a slight problem with the order and emailed tech support a couple times. Tech support was great and shipped out replacement product. One thing that I've learned over the years, that it is the tech support after the sale that really determines the true value of an online store. "
"Ordered a number of fans and grills, as well as a Enermax system monitor. Received everything nicely packed in about 24 hours. The shipping charges were very reasonable, and product prices in-line or cheaper than competitors. Selection is a little limited, but more than made up for in quality. Thank you Case-Mod!"