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5/5

2002-09-19

"Definitely one of the best experiences I've had. They had the lowest prices on the parts I wanted and even though I'd never heard of them before I was not disappointed. Great service, fast shipping. Now if I absolutely HAD to make a complaint, it's that the shipping confirmation took a little longer than I'd liked to get to me (i think i got the confirmation the day before I actually recieved my parts) but since it only took a few days for me to get my parts I don't blame them. Would and probably will buy from them again and tell my friends about them."

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5/5

2002-09-17

"Case-Mod.com has impressed me. They not only have the best prices I've seen on parts for modding, but the shipping was quick. I never had any problems with the case I bought, which made it to KY from CA within 7 days. I'll definitly order again from this company."

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5/5

2002-09-16

"Top notch service and delivery.
Excellant value and great specials.
Only Complaint I'v had after three orders is that the website looses customer login password, have had to register twice.
"

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
N/A
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being easy to reach
Being knowledgeable
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Resolving problems
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
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5/5

2002-09-10

"Excellent! Pleasure to work with, great prices, easy to navigate site... what more could you ask for?! A+ seller here."

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5/5

2002-09-09

"experience was great. Received order in a timely fashion. One of my tubes was broken, they shipped another one out to me no questions asked. I will do business again."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

4/5

2002-09-05

"Great company. Stuff got here fast. They didnt have my UV cold cathode kit in stock, so the webmaster emailed me to inform me. Since I have the patience of a 12 year old, I cancelled the order. He gave me absoulutely no problems whatsoever. Will order from them again...definitley a legit operation!"

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5/5

2002-09-04

"Great place to do business, emails are answered promptly and items are of good quality. Will be ordering from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-09-03

"Great to work with. I run a Hardware review site called GruntvillE.com. He sent me product for review and I liked it so much I decided to buy more of them. I also ordered a few other items. I did standard shipping and reeived everything on time and in order. They ddeliver as I would expect. Nothing more and nothing less. A good place to shop."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Is trustworthy
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-28

"good site, got product quickly, and the prices are really cometitive, i would recoment looking here, they dont have everyhing, but the do a good job making usre what they have is pretty good, and well priced"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-08-17

"I just recently ordered a ThermalRight AX-7, adjustable 80mm fan, and Arctic Alumina on a Wednesday and I recieved it on Friday!!! That was fast, maybe because they are located in Cali and I live in Oregon. Still, the prices are CHEAP, which is what made me buy from them in the first place. They use AmercianExpress as their carrier, they are pretty good, like I said, I got my order in two days. Shipping is also very cheap, we don't need expensive UPS or FedEx becuase I'm not ordering delicate items like harddrives and stuff. The only gripe I had, and this is not Case-Mods fault, but the carrier AmericanExpress, is that their online tracking service isn't alwasy upto date like FedEx and UPS -- again that's the carrier's problem, not Case-Mods.
Very fast service, very competative prices, and overall good experience. I will definitely order from them again.
Can't comment on their customer service because I don't have the need to deal with them, yet.
"

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5/5

2002-08-16

"This is a GREAT seller. Everything came packaged very well! Everything was as described and works very well. The best prices in town right here!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-08-15

"Purchased 2 Round Silver IDE cables and 1 Round Silver Floppy cable. Prices were the best I've seen. Only $5.25 for the IDE cables and $3.25 for the floppy cable! About $5 - $10 cheaper than anywhere else! The site is very user friendly, and the checkout process was painless. I placed my order on August 14th, 2002 and received it on August 15th, 2002! I would recommend them to anyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-08-13

"I oredered from them Friday the 9th, got my order Tuesday the 13th. They have some of the best prices I have found. The cold cathodes are good quality complete with shrink wrap and an acrylic tube. For $15 you can't beat it! I will definitly buy from them again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-08-07

"This is a great company! Prices are great and I love their customer service. They forgot to send me 1 missing... so I had to do was email them and got my missing item the next 2-3 days. "

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Pricing of products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-08-05

"Great company to deal with. This was my second order from them, both orders arived within 3 days. Emailed questions were responded to promptly, and pricing is great. No complaints what-so-ever!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site