"Ordered some round IDE cables and an LED fan. Great prices, got it fast, and everything works great! I plan to buy from this company again."
"One false promise after another. Said it would ship tomorrow, or we will get it there, or no problem we have it stock...all lies. made these promises 3 times, not once did they come true. Don't believe the hype. They have good products, just hope you don't want it any time soon. I paid for 2 day shipping like a moron, I received my stuff almost two weeks later. No lies.
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"I would not purchase from these guys again. The experience was not totally bad, it was ok, but there are some issues. First, I ordered from them because they were close, and I needed the parts fast. They are in Fremont, CA, I'm in San Diego. So I ordered, and they shipped the next day. So far so good. What happens next is more or less Airborne Express' fault. Again, we are both in California, but my package is in Wilmington, ID. Processing for a few days. WTF? Knowing it is not Case-mod's fault, I sent them a nice email asking them to contact Airborne and see what is going on, and possibly having Airborne refund some money, back to me. I'm an easy going person and would have not cared if they didn't do anything, but I would have liked a reply. I never got any reply. I've ordered many times from many vendors, and have never been stiffed like that. At least a "We're sorry, but we can't do anything about it" would have sufficed. I still wouldn't have cared but when I finally got my package, about 4 days after I really needed it, it comes, and it was the worst packaging job. I ordered a pump, a cold-cathode, two round cables, and they were in a huge box just flying around. The only other thing in the box were some padded envelopes which I think they planned to stuff with my products. Well they were neatly lined up to the side, empty, while my products were just flying around the box, from Fremont to Wilmington to San Diego. That kind of compounded the problems and prompted me to write this review."
"**UPDATE** I just got off the phone with this company they are shipping my cable out today I'm very pleased so far just hope it's not the wrong color and that they don't charge my card again. They seem to have handled this quickly and professionally
my order was not complete I am missing one 10" atat133 cable yellow/green uv reactive. This is my first time ordering from this company and My order arrived today incomplete. on my bill it states I paid for "4 atat133 cables $19.96" and "1 floppy cable $3.99" I only received "1 floppy" and "3 atat133" my total was 29.85 with shipping. waiting on return email from company ???????"
"i have ordered from casemod 3 times
all 3 orders have had issues. my problems have been items not shipping in a acceptable amount of time, incorrect items or multiple items when i only ordered 1. casemod seems like a good company but they just havent worked out for me. "
"Placed order dec 3rd. Got an email later that night saying the case i wanted was out of stock and they would replace it with a different model for the same price. Worked out great, got half of my order on dec 5th. Got the rest (the case) monday. Great service, great prices. Airbore Express however needs to realize if its raining outside, don't leave a box halfway off the porch. Not case-mods fault though. (case was in perfect running order, nothing was scratched/broken).
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Placed another order with these guys, it was placed at 4amEST on the 12th, it arrived at my doorstep before noon on the 13th. That was with airborne 2day shipping. Everything was packaged neatly and it was all there. WILL order from again, thanks case-mod :D
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Just placed another order with these guys, ordered wed 4th. Shipped later that afternoon, showed up monday morning. However i'd like to take this time to ask airborne express to stop playing hockey with packages. The box was really crushed on the edges, thank god all i got was some cable sleeve... However thats not case-mods fault."
"The web site is well laid out.
Case-Mod has excellent prices and the selection was good.
The order processing time was very reasonable.
My only nit to pick at is the use of non-recycable packing -- but even that was kept to a minimum.
All in all, a pleasant experience."
"Great service. Ordered Friday afternoon, was shipped on Friday afternoon 2nd day and received on Tuesday."
"I only received 71% of my order, only one item was marked as being out of stock. I received no email/call concerning the out of stock item until the package arrived (missing 7 items).
I contacted them and they were very receptive regarding the missing items and they are being shipped out (hopefully) as I write this.
Prices at case-mod.com were hard to beat and the items are quality. This was a first time purchase from them. Making another through them might take some serious thinking. It was a good thing I was not in dire need of any of the items I ordered.
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"I ordered a case (black AMS GMONO) and the panel had been dented. I emailed them and the owner,Furqan Rydhan, replied that same day! He talked with AMS and they sent out a replacement panel and I got to keep the other one (meet mister Dremel :)"
"Excellent prices and cheap shipping. Customer Service lacked, but overall I am happy with my expirence."
"very good prices, fast shipments.Do not like the lack of options on the shipping. This was my 2nd order and will order again.
So far ,a reliable i'net vendor."
"I've ordered from these guys a few times. They have great prices and selection. I never dealt with customer service until my last order. Seems the waterblock I ordered arrived without the mounting hardware. I sent them an email about this. I received a prompt reply AND the next morning the mounting hardware arrived at my door 8) I really like this company and will do more bussiness with them."
"My order (UV Rounded cables and a 12" UV Cold Cathode (CCFL) took 10 days to get here. Airbornes Fault. The CCFL was broken by Airborne. The packaging could have been better though.
I called talked to the owner (Furqan Rydhan) and Case-mod.com replaced the CCFL. The new CCFL had white stripes that would have limited the full exposure of UV light. I emailed Furqan asking if the acrylic tube should have been clear, he said yes and they replaced the striped one with a clear tubed light. Now I have 2 for the price of one.
Excellent customer service. Shipping could be better. Based on their customer service alone and ease of RMA, I would rate the experience a 9.5.
Highly recommended at this point. When they go all corporate and get a answering service that says "Press x to do x" then I may feel different Stay small Case-mod.com and gain loyal customers that want to spend money for quality service as well as quality merchandise."
"I placed my order on the 5th of November, and received it today (the 11th). Shipping took a bit too long for my liking, but Case-mod.com had it in the mail the next day, so I put the blame on Airborne Express.
Everything came in the package, as expected. I ordered a ThermalTake Smartfan II, some rounded-IDE cables, and Y-power splitters. The SmartFan package was slightly opened, so some of the contents were hanging out, but it wasn't a big deal. Everything was in the package.
I got a very good price on everything, and I would definately buy from them again."