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Verified
5/5

2022-05-21

Perfect Dining Table!!!

"This table is awesome, and it looks even more stunning in person! It's sturdy, solidly built, and stylish! We have gotten many compliments! We are so happy with this purchase and even happier that this completed our new remodeled dining room. "

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Verified
1/5

2022-05-19

BUYER BEWARE - 20% RETURN FEE

"My girlfriend and I bought these chairs to go along with the Kelsey dining table (which we love, by the way) and they are so uncomfortable it's crazy. We went to return them and then were asked for a 20% fee which is extremely high for a direct to consumer brand where you can't try things in the store. You should be really careful ordering from Castlery as you essentially have to pay to get rid of stuff you can't try - and also these chairs aren't actually padded they just have fabric. "

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Verified
4/5

2022-05-19

Nice but…!

"The online service and delivery were great. The patio set itself is very stylish, well made, appears beautiful. The cushions however are not strong quality and therefore not comfortable. A sofa and chairs ultimately should be comfy to sit in! "

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Verified
5/5

2022-05-18

Gorgeous, designer looking sofa

"The sofa arrived in 4 enormous boxes. I was able to take the pieces out myself (small lady). The material is really lovely. The look is super chic and modern. I feel like the grey has a hint of brown to it. It’s comfy and my kids love it. May order another ottoman. "

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Verified
4/5

2022-05-18

Great product, love the sofa and the design

"Delivery experience could have been loads better considering the amount I paid. "

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Verified
4/5

2022-05-17

Outdoor Table and chairs

"Good follow up and timely delivery. Actually arrived a month early. Easy set up. "

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Verified
2/5

2022-05-16

No response to a damaged piece

"Hi, I received my items as described and on time. One of the items that was delivered was damaged. I reported this along with pictures and never received a response. "

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Verified
5/5

2022-05-15

Amazing furniture

"I absolutely love love love this loveseat! I have the matching couch and now my living room is complete! Waiting for my item was agony but so worth it! The quality of all of Castlery’s furniture is so good and definitely stands up to being lived in, especially with 2 young children. "

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Verified
3/5

2022-05-12

Crazy amount of packing waste

"My incomplete order which arrived damaged…was packed with an abundance of styrofoam, pressboard and plastic wrap. If you were looking for a “green” company this isn’t it. It took a trip to the recycling center in addition to filling up my waste bin and ultimately landfill to process the shipping material. In the end it didn’t help since the table arrived dented from a forklift? Or something. Nice table but rethink how it gets to the consumer Castlery. "


Verified
1/5

2022-05-10

Cracked legs without customer support for return yet

"Our table arrived with cracked legs. We shared both photos and videos and were told a few days later these are surface scratches. I shared a photo with a piece of paper between the crack and leg…no response yet…"


Verified
5/5

2022-05-10

EASY

"Easy delivery and communication"

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Verified
5/5

2022-05-09

Arrived earlier than projected

"We ordered a sofa from Castlery which arrived 2 weeks earlier than projected when we ordered. Delivery was painless."

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Verified
5/5

2022-05-09

Madewell

"It’s exactly as I was expecting quality and color."

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Verified
5/5

2022-05-08

Great process

"Fast shipping, product in perfect condition, good communication. "

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Verified
5/5

2022-05-06

Everything was perfect.

"The delivery was easier of what I was expecting. The dining table is flawless, sturdy, well made, came in perfect, easy to assemble. I can’t be happier! Definitely I’ll order again from castlery! "

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