"I ordered an ottoman/pouf that exceeded my expectations. The quality and the look is perfect! My husband even spilled coffee on it already and I was able to blot the stain right out. Added bonus with fast shipping! I will definitely purchase from Castlery again. "
"It’s classy, timeless and comfortable! "
"The delivery was perfect and the couch I ordered was even better. Super happy with my purchase. "
"Don't buy here!!! I bought the "Adams Chaise Sectional Sofa" and it was a HUGE disappointment. This is the most uncomfortable couch I have ever seated in, it seemed it was made of cardboard. I hated it so much that I returned it, losing more than 20% of what I had spend due to their fees (around $600), so I could buy a couch in West Elm. Worse of all, I posted a bad review and they NEVER published it. Definitely not worth it, DON'T BUY HERE.
Before buying it I did my due diligence and read so many good reviews, and it was so expensive that I thought it would be good quality. But it's awful, please don't buy here and make the same mistake I did. I think they have good reviews since they don't post bad ones in their website. After getting the sofa I wrote a bad review and they never published it.
I ended up going to West Elm and getting a new couch, and I am extremely happy I did, now I can enjoy my sofa everyday. I'm sad I lost $600 due to Castlery but I'm happy I didn't keep their couch, it was just too uncomfortable, cheap looking and bad quality."
"Bottom line: I would have given a zero if I could. I am not sure why so many positive reviews here, because my experience with them has simply been the worst ever.
Long story short:
1. I ordered a two piece sofa, i.e., the two need to be separately ordered, back in Nov 2021. First item was scheduled to arrive in Dec, but the other part could not get delivered until late Jan 2022.
2. First item arrived as expected in Dec 2021. Second item arrived in Jan 2022, but wait, they delivered the WRONG ITEM. Instead of delivering the second piece of sofa, they delivered something completely irrelevant and unrelated to my order. I had to clear some space in my garage to store this wrong item.
3. I got in touch with them telling them the wrong item has been delivered. They were quick in saying "we want to pick it up from you", and then they asked me whether I wanted the right item to be re-delivered, and I said "yes"
4. Guess what, they were quick in scheduling the pick up, but they were non-responsive to my request to redelivering the correct piece. So I got in touch, asking for a refund of that piece so that I could order again the same piece from their website. Now they told me "oh, sorry that piece is no longer in stock". They could have told me that in the last two email exchanges, yet they did not.
Totally irresponsible and unprofessional seller! NEVER BUY FROM THEM!"
"I have been searching for YEARS for the right sofa - trying to balance style, size, fabric, price, durability, and comfort. We decided on the Pebble L-shaped sectional, and it is even more perfect in person than I imagined! It is absolutely beautiful. I am so thrilled this was the couch we chose.
When we ordered in late November 2021, the lead time estimate was about 14 weeks. It came about 4 weeks early, which was a very pleasant surprise!"
"I received the miles extendable table and side board today and it's beautiful! Such lovel craftsmanship on the table and sideboard . The quality of the pieces is amazing for the price. I was leary about ordering something I could not see in person but just read the reviews as I do and you can't go wrong. Thanks Castlery! I'll be shopping again soon"
"The entire ordering and delivery process was a breeze. The item was timely delivered. We are so happy with our new bed frame. The comfort of the cushioned headboard and overall quality of the bed frame is excellent. Exactly what we were looking for. Customer service is excellent, always a timely and friendly response."
"Beautiful, high-quality sofa! This sofa is absolutely stunning! The fabric is fine, and the curved lines are stunning. This is a fantastic choice."
"Ordered a furniture for my new home, sofa set is very classy. Excellent quality and designs were unique. "
"already installed. needed to attach the legs. Very easy. Sturdy furnitures."
"We love the sturdy and modern style, and we were so impressed we even came back to purchase a table and chairs! Best purchase yet! "
"We got the Vincent dining table in oak. We're really happy with the purchase. The table is a little thin which is great for more lean areas like ours and it looks great with a variety of chairs. Easy to wipe clean, nice, rich color of wood. "
"The Adams teal blue sofa is an absolute statement piece that you can decorate around and transform your space. The color is rich and luxurious without compromising on comfort. I will be adding more pieces to my sectional. So glad I stumbled on this website."
"The mirror I ordered was nicely wrapped when it arrived. The product looks nice!"
A rep from Castlery, castlery, has responded:
“Hi there and thank you for your review!. We again are so sorry for the experience you have had with regards to your delivery.
As specified to you, regrettably, the secondary correct portion of your order was indeed damaged in transit. As the item has been discontinued we do apologize that we are unable to provide you with a replacement and do see a full refund was offered immediately.
Should you have any other questions please do not hesitate to let us know, otherwise, we wish you luck in your search. Stay safe! ”