"Chegg couldn't have made the process of renting a book easier. I simply searched for the book I needed on the website, made the commitment to purchase the rental, the book arrived in less than a week - and either way, I had internet access to the book while I waited - I used the book, placed it back in the box it came in, went on the website to purchase my return UPS shipping label, dropped it off at a nearby UPS location where a receipt was printed and I have received emails with updates since letting me know what's going on. I can't believe how efficient Chegg is. I am not even going to consider other sites. I trust Chegg completely. Thank you for a ridiculously smooth transaction & experience. "
"Too much transparency and expensive. "
"Chegg is amazing. I rented books from them two semesters in a row, and their rates were far better than most other retailers. Their service is very easy to use, no shipping costs when returning the books, they usually come in great condition (recently got one that was a bit sub-par, but still certainly usable), arrive quickly, their estimated arrival times are accurate, etc. What really impressed me is how I actually get three full weeks to return a book for a full refund, no questions asked. I took advantage of this, actually surpassed the three week period by a few days, and they still gave me my refund after I sent a simple 10 minute E-mail that didn't even describe the problem. It was all automatic, and I didn't have to intervene at all. If you find a book for cheaper, then sure, shop elsewhere, otherwise, I highly recommend Chegg.com for renting books."
"Rental rates are sometimes more, sometimes less w/ Chegg and when I find they are less, it is not w/ great happiness that I opt to order from them. They're approach to customer service is severely lacking leaving me w/ a hate/love relationship w/ the company. Fearing more unexpected charges on my credit card, I will only rent from Chegg if the textbook cannot be found for rent elsewhere. "
"Your service is great! I would use it again as well as recommend it to others.
Thank you,"
"I was happy with Chegg until recently. I understand them charging a fee for overdue books to extend the rental period. BUT...it is NOT right to take out almost $300 from someone's account without a warning!! People have other bills that need to be paid and Chegg could have just charged another fee to extend the rental period and NOT wipe out someone's account of $300 dollars!! That is outrageous to charge even for an overused textbook!! Not happy with that! AND I am not happy that it takes longer the get a refund! The money should be refunded as fast as it was taken out!!"
"Always a great experience; especially when speaking to your student advocates! They are friendly, polite, and, most importantly, knowledgeable!"
"Chegg was a very exciting and encouraging website at first sight, and my "deal" of a story to all my broke college friends. Yet it turned out to be a big mistake. My understanding is that you charge late fees for overdue books, but without telling a struggling student that their electric bill is going to be taken from their account is filthy. I will never use or recommend this site again. Thank you."
"Great service and patience"
"Awesome experience!
The book that I received was in excellent condition and return process was very smooth. Certainly recommend."
"So far so good! I rented a textbook from Chegg this semester-- for 1/3 of the price here (they sell it as loose-leaf ONLY so you can't even sell it back!!) I got it within a few days of ordering. I also sold back 4 of my books this semester. The processing was very easy for those and (unlike other reviews here) I think my check came pretty fast AND was of the correct amount! I am very pleased-- they made shipping the books very easy, so I hope the same to return my textbook! Thanks! "
"I was pleased with how quickly my order was shipped, but I have issues with excessive writing in one of the workbooks, however I did not lodge a formal complaint. I was particularly impressed with the professionalism and prompt return of the refund for two books I did not need. I was very unhappy to pay additional ten dollar shipping on the unused books, and I wish the discount offers which came after my current order could be applied this term, but it is a good way to ensure a return customer for next semeste. I am extremely pleased with CHEGG among other book rental companies such as bookrenter.com and college book renter as well as the local bookstores, so I definitely recommend CHEGG above any other. Thank you, and great job!"
"I ordered a book with an access and etext, payed extra for immediate shipping since I needed the book within the week. The book came in late, along with no access code and etext. I'm unhappy and I need this resolved fast. Either they need to ship me the rest of the materials fast, or not charge me to ship back and give me a full refund."
"Excellent place to rent books for college. Much cheaper than buying books. The books arrive quickly and in great condition. It is so easy to order, receive, and ship them back when I am done using them. The customer service is excellent. It is very easy to set up an extention for returning books. I found out I did not need a book after I ordered one and it was so easy to send back and get my refund. Thank you, Chegg! We love Chegg!"
"I received the books fine, they came on time and were in good condition. Returning the books to Chegg was another issue entirely. I returned the books to a UPS location a good 2 weeks before they were due to be postmarked. I then received an email that two weeks later saying I never sent my books back because UPS never received them. I handed the box to an UPS driver and it was put into the truck to be processes later that day. I disputed the charge and they did refund my account right away but it was an unnecessary hassle they put me through when the UPS location had it processed by the next day and Chegg had probably received it about a week before it was due back. I received an email today, exactly a month after they were due back, that they had finally been processed. Seems like they're service is a bit slow in that respect, but that doesn't effect the user at all. Overall, I would use Chegg again if I had any more classes to take, and their customer service reps are quick to answer email issues. Chegg's prices are okay. It is definitely better to rent than to buy (less hassles of trying to sell the book back to the school after the semester is over). If you have to buy a book though, I would suggest looking around used marketplaces online first to see if there is a private seller offering it for less."