"love the quality for the price. I used live chart function and they were very responsive"
"Had to order a bigger size, and the wait time is long PLUS so expensive to return. I wish you had stores to try things on."
"I've made several orders via COCOMELODY - swatches, bridesmaid dresses, bow ties and my wedding dress. Everything I ordered exceeded expectations. I had recieved the wrong colour bowties, I was able to get a quick response from customer service and the ties in the right colour we're delivered in a week or so. "
"I LOVE my dress. I LOVE my bridesmaid's dress and the fact that it's actually the color it's supposed to be. But Sezzle/Cocomelody didn't want to mesh so I had to place my order here instead of via my stylist. That's really frustrating. But I cannot wait for my dress to get here, I'm so excited, and I'm so excited to see my sister in her dress. Albert in LA is incredible, made me feel gorgeous and helped me feel comfortable and beautiful. "
"Website was easy to navigate and load, and each option was available in my size to try, which is not my experience with other try at home sites."
"I loved the quality of the dresses and the veil just topped it off perfectly. Loved the assistance I received in the store to help me find my perfect dress"
"The petticoat was so beautiful and went perfect with my dress!! I loved it when I opened the package. Shipping was fast! Thank you for making my day extra special!!!"
"The website site was glitchy and I didn't know if it took my order "
“Dear Christina,
Thanks so much for leaving the rating on our resellerating page. We checked with our coworkers and find it may be caused by the PayPal connection with our website. We will work harder on this. We have asked our IT coworkers to fix it and hope it will bring better experience in the future. Feel free to reach out service@cocomelody.com if you have any concerns. We are always here to help!
Have a good day!”
"I love the color selection and price options which help my bridesmaids choose a gown that fits their budget! "
"thank you for making selection and ordering process simple. I can't wait to see my veil."
"I recently received a 50% off for swatches so i decided to get one but the code did not work!"
“Hi Leeann,
Sorry to tell you that the code can not be used for the swatch book. We have fixed the email code issue. As care, will offer you a better discount in the next order. Please reach us out service@cocomelody.com. We are always here to help.
Have a good day!”
"It was easy to work through the website"
"The dress was extremely beautiful unfortunately my husband passed before our wedding date so it has never even been worn.My only other problem is the company dhl with Whom they use to ship it with they actually lost my package it was a very bad experience with shipping. Customer service was excellent."
"Excellent selection of dresses. But I wish the colors changed so you can see the different colors on the models. Having to guess is very hard.
The Try at Home option is extremely helpful. I can't wait to receive my box!!"
"I ordered 3 dresses to try on. I think $25 each- to just try on a dress is too much money to just try on. You should at least consider giving some of that money back to the customer. "
“Hi Nia,
Thanks for the feedback. Honestly, we do not earn any penny from the try at home dresses. The initial idea for trying at home is to let our customers experience more about dress and can find the " one". COCOMELODY puts our customers as first priority. We will offer discount for the try at home dresses customers in the future wedding dress orders . Please reach us out service@cocomelody.com and we will offer the best discount for you!
Have a good day!
”
A rep from Cocomelody.com, CocoMelody, has responded:
“Hi Madeleine,
Thank you for your feedback, it means a lot to us. All of our dresses are newly made to order and it takes time to make a beautiful dress for you. It is also important to know your personal measurements when choosing your dress size. Because designers may use different grade rules to determine dress sizes. Actually, we have physical stores in LA, UTAH, South Carolina, and many more. Please refer to this link: https://www.cocomelody.com/store-locator.
We only charge restocking fee and shoulder the most of loss by ourselves. Please, feel free to contact us service@cocomelody.com if there are any further questions. Have a good day!
”