"I've ordered my wedding dress and my daughter's flower girl dress so far from you. I haven't received anything yet but so far I'm very satisfied with the customer service. "
"I wish the site was a little more user friendly - the pop ups and coupons kick you out of place and it can be a little frustrating, but excited to see the dress!"
"I purchased a dress and paid the extra to have it made to my measurements. When I received it, it wasn’t even close. I got in contact with them and they pretty much just said “too bad”. They wouldn’t do a refund or fix it even though they have a store near me. "
"No one else could get me a dress that I liked in time for my July wedding (6.5 months from now), cocomelody saved the day.
The home try on option also alleviated my fears on the quality & how the dress would look on me.
Also being able to use Afterpay helped my fiancé feel less anxious about it since we’re now able to split it over 4 paychecks instead of either waiting thus delaying the dress or wiping our savings."
"had a blast at the utah store trying on dress. such a good vide and great workers."
"I couldn’t believe that there was actually a store that allowed an at home try on before purchasing, but here it is. I received the dresses and from the moment I put it on … I KNEW it was THE ONE!!!
I love that this company will allow me to purchase now and I can order the actual size, color etc at a later date!! It could not be more easier. Great quality and beautiful design. I would recommend cocomelody to anyone! Absolutely a great experience!"
"It seems like this site gets a lot of traffic as well. It was lagging so I’m loving it!"
"First time ordering for my niece wedding don’t no much about your dress didn’t like that I had to pay shipping when I’m buying a dress over $ 75.00 & more "
“Dear Louise,
Thank you so much for leaving the rating on our resellerating page.
If you want to know more about our dress, the fabric we used, color, even the best silhouette for your body shape and size, feel free to contact us. You can talk with us via LiveChat or email us at service@cocomelody.com. We are always here to help and assist you. We will do our best to offer better service to our customers.
As to the shipping, you need to pay the shipping fee because we need to ship the dress from our warehouse to your location. Actually, the cost of the shipping is not too high and it will be paid to the courier. Hope you kindly understand.
Feel free to reach out if you have any concerns. We are always here to help!
Have a good day!”
"when I would select a dress to look at more closely, then go back to continue looking I would have to start at page one again. That was annoying but otherwise the site was straight forward"
"After speaking with extremely helpful customer service, I was a little disappointed that they did not have this dress in their samples. BUT I was so in love with it I just went ahead and ordered it."
"Had a wonderful experience buying a bridesmaid dress. Dress arrived quickly and was even prettier than I imagined. Unfortunately for me, the tailor I took it to (recommended by cocomelody) ruined the dress but that’s not their fault. "
"Getting married is a big event in life, and cocomelody has been so easy to work with from my first at home try on, purchasing my base dress, customizations, more customizations, to trying on another dress… they have the most amazing customer service! Recommended highly to everyone!"
"The agent Laurene was great when placing my bridesmaids dresses. Thank you to her!!! "
"This is the first company I have found to interact with you so fast. They also have customized the dress I want to fit my wedding style such as fixing the open back and middle section of the dress. The customer service was excellent and very fast in responding to my emails. Overall, I have had a wonderful experience and can't wait to receive the dresses!"
"The checkout process is so simple and they outline all the fine print so there are no surprises."
A rep from Cocomelody.com, CocoMelody, has responded:
“Hi Amber,
Thank you for your feedback, it means a lot to us. Sorry to hear that you are not satisfied with our customization service.
As to the custom size dresses, our tailors make dresses according to the measurements you offered without seeing you in person. In addition, before making the dress, one of our co-workers from the proper department will send you an email to double check all of your measurements. Our customization reduces the possibility of alteration but doesn't guarantee 100% fitness. As you know, there is even about 2-3 times alteration for the stores. Because our customization is a kind of remote service. Another local fitting is recommended to make the dress fit like a glove.
Actually, we offer a limited alteration reimbursement for our custom size orders. For more info: https://www.cocomelody.com/return-policy?type=13.
For the store, the team in the store will not handle online orders and the online team will not handle store orders due to many factors. Hope you kindly understand.
Please, feel free to contact us service@cocomelody.com if there are any further questions. Have a good day!
”