"Very accommodating and respond on a timely manner. Answers all your concerns and queries. I just hope they will lower the charge for the “try at home sample gowns like other company I’ve tried. They only charge $15 per dress. "
"We have so many differing needs for bridesmaid dresses and, although we haven’t chosen yet, your range of styles, colour, fabrics and the finish on the garments shown online can only help us to please everyone! "
"My wedding dress came in the wrong color. "
"Browsing was easy and sizing was clear. "
"I love the dress. Looking forward to see it and wear it with my own measurements. Website is very easy to find the Color and do my own measurements. "
"Bought my daughter's wedding dress from here and the dress was exactly as the pictures showed, fit exactly like the trial dress did and the order was exactly on time. Highly recommend!"
"We purchased all of the bridesmaid dresses for my daughter's upcoming wedding from Cocomelody. None of the girls live in the same state and that seemed daunting to me, but the good folks at Cocomelody made the entire process a breeze! They provided a measurement guide that I shared with each young lady, and when she sent back her measurements I ordered a custom made dress. All of the dresses fit like a glove! Can you imagine no alterations necessary? Every mom's dream right here!! Lacey, a customer relations expert with Cocomelody contacted me as soon as the order was placed to ask about the wedding and to get to know the bride. She was reassuring that the dresses would arrive on time. She was right! We couldn't be happier with the quality of the products too. "
"I would never buy from this retailer again. Not only could I not return items (“made to fit” and “unfair to the tailors”), the dresses that arrived were of very poor quality, did not remotely fit the measurements I sent, and were badly made imitations of the online images. I couldn’t even donate them, that’s how bad they were. Avoid!"
“Dear Kate,
Thank you so much for leaving the rating on our ResellerRatings page. We're sorry to hear about the unfitting issue with our Standard Size dresses. For the standard size dresses, often another alteration will help make the dress fit like a glove. Our tailors have reserved additional fabric in side seams to allow alterations. It is customary for most people to have minor alterations on standard-size dresses to get a perfect fit. If you are unsure about which size to order, please consider choosing to custom-make dress according to your personal measurements when ordering. It’s important to know your personal measurements when choosing your dress size. Because designers may use different grade rules to determine dress sizes. Please do check Bust, Waist and Bottoms when choosing size. Here is our measuring guide: https://www.cocomelody.com/measureone.
All dresses listed on COCOMELODY are either designed and photographed by ourselves. What you see is what you gonna get. The fabric materials we used to make the dresses are not just random and not low quality and low standard fabric. Acetate Satin is one of the types of fabric that is the most expensive one. We value our customers so we never choose a fabric material that will affect the whole style and flow of the dress. Our tailors, designers, and warehouse staff meticulously examined the dress before we posted it on our website and ship to your location.
If there are any problems with our items, please do contact us first within 7 days upon receiving the dress(es). We are always at your service. For more info on our return policy, please refer to this link: https://www.cocomelody.com/return-policy?type=13
If you have any other concerns, please do chat with us or email us at service@cocomelody.com as soon as possible so we can guide you and help you. We are always here to help!
Have a good day!
”
"I bought a dress, i hope it's great!"
"Never had any issues, friendly customer service"
"I am very happy with the dress I received from Cocomelody. It’s everything I ever wanted. I was immediately drawn to them because of the many black wedding dress options they had on their website. I ended up paying for a professional sketch to help with a custom dress. The sketch was beautiful so I felt better about ordering online. I also ended up joining their Facebook group and looked up other brides experiences, which convinced me to just go for it and order the dress. They communicated with me along the way, even sending update photos with progress reports. My dress did take longer than I anticipated to be produced and I was worried about the custom sizing, as some people have a great experience with that and some don’t. But once my dress arrived, it fit absolutely perfect! Highly recommend going with the corset back options or having them add a corset back to the dress you want to help ensure a snug fit. The quality is amazing too. They even sent a second option for the removable sleeves I had ordered for my dress. All in all, I highly recommend Cocomelody. I am so excited to finally have the black wedding dress of my dreams. Joining the Facebook group really helped me feel more confident in ordering online. "
"This was the worst experience of buying clothing online that I've ever experienced. Terrible service, terrible quality, and just plain terrible all the way around. If the grooms hadn't picked this particular dress, there is no way I would have gone through what I went through to be sure I had one to wear because I was in the wedding. I ordered the dress based on their sizing chart. I went about 1" too big everywhere to be sure it fit, and it ended up being a stock size. When I received the dress, it had about 4" left to close at the top. It was a strapless, and it fit everywhere but the top. When I received the dress, I had COVID, was closing on my personal home (I'm a Realtor) and was moving that week. I tried it on the second I had a minute to do so. They would not exchange it because it was out of the 7-day exchange period. (They will NOT do a straight return.) They "so kindly" offered me a 15% discount on the next dress. So, in order to be friendly and be sure to receive the dress in time, I made up something about it being my fault because I ate too much over the winter or something. So, I ordered a dress that was SO big that I could slip it on and off while zipped up and still had room for 2-3 fists when it was on. I took it to get tailored and it fit really well. I waited until the week of the wedding to get it cleaned because I didn't want it to sit in the closet and get wrinkled again. This is when I found out the dress was in bad condition. The material used had so many imperfections (little white stripes where it should have been a solid dark color), and it was sewn together so poorly (the pleats were coming apart at the seams. These were not altered, they removed material from the back to alter size) that they recommended only pressing the dress and not dry cleaning because they believed the dress would be ruined by the process. So, I left it with them, 7 days before the out of state wedding. I returned 2 days later to pick up the dress, and the material was so badly ruined from just being pressed that it was not usable. I had to try to find a cleaner/tailor who could try to fix it for me. Luckily, I found one, and she was able to use the front section of the first dress I had (remember, they wouldn't let me exchange or return it) and tack it on to the second dress. It wasn't great, but it at least didn't have large white marks on the dark purple part that was right in front. It was a complete nightmare. When I got to the wedding and the other 2 ladies and I were discussing our dresses, they each had the same issue with the quality and sizing. The material defects on theirs were in less obvious places, so it worked out, but the top of the front folded over and showed the white underneath on all 3 of our dresses. So much so that we just decided since it all looked the same we might as well leave it alone. None of us have told the grooms the extent of problems we had, because we wanted THEIR day to be nice and as unstressful as possible. In total, I've spent over $250 on a dress that I first bought on sale at $66 plus shipping, because COCOMELODY has terrible service, terrible quality, and all around terrible everything. I would never depend on them for anything, and definitely not for something as important as my wedding day."
“Hi Angi,
Thank you so much for leaving the rating on our ResellerRatings page.
For the standard size dresses, often another alteration will help make the dress fit like a glove. Our tailors have reserved additional fabric in side seams to allow alterations.
It’s important to know your personal measurements when choosing your dress size. Because designers may use different grade rules to determine dress sizes. For example, it’s completely possible to be a size 8 in your daily clothes or other designers’ dresses, and with the same measurements be a size 12 in our dresses.
Please do check your Bust, Waist and Bottoms when choosing the size. For more info: https://www.cocomelody.com/measureone
All of our newly made-to-order dresses before ship to the destination are meticulously examined and checked by our quality control department and warehouse staff. So we guarantee that the dresses are in good condition and also what you see is what you gonna get.
Every company has its own policies for returns, and for ours, it's clearly stated in our return policy that we only allow 7 days for us to accept a request for a return. Our dresses are also all newly made to order and we already paid our staff and tailors to have the dress made for you. The 7 days is enough time to have tried on the dress the moment you received it and contacted us if there were any issues found on the dress.
If you have any other concerns, please do chat with us or email us at service@cocomelody.com as soon as possible so we can guide you and help you. We are always here to help!
Have a good day!”
"I’ve been watching wedding dresses from Cocomelody for years, just because i love wedding dresses and always dream about having 1 for my own. So i didn’t hesitate and ordered a dress from Cocomelody and luckily they didn’t let me down. At first i was a little bit worried that the dress wont fit me well or look good on me, and there were too many pretty styles so it was really hard to choose. But the service is amazing, after a few days i changed my mind and hope for another style, and also i ordered the wrong size but the lady was really kind to me, she let me order the new dress and worked with me to make sure the dress will fit my size, and it did, the dress fits me perfectly and i even felt really comfortable in it. The dress is really pretty and the quality is even more than i imagine. Thank Cocomelody for making my dream dress comes true"
"I have been looking for a black wedding dress for years that I would fall in love with. You guys did it! I am having my goth/halloween wedding next year and this dress is beyond perfect!"
"I love all the choices that you offer for bridesmaid dresses!"
A rep from Cocomelody.com, CocoMelody, has responded:
“Dear Sonya,
Thank you so much for leaving the rating on our Resellerratings page.
We checked with our quality control team and team in our warehouse that we shipped your Try at Home dresses depending on your order history. All the try-at-home dress orders are meticulously examined and checked by our quality control department before we ship them to the destination.
We, at Cocomelody, value all our customers and we carefully check the orders.
Please note, that the picture colors here have been adjusted to display color as close as to color of actual fabrics. But color representation varies by monitors. There is also slight chromatic aberration caused by camera between color in photos and actual fabric color.
If you have any other concerns, please do chat with us or email us at service@cocomelody.com as soon as possible so we can guide you and help you.
We are always here to help! Have a good day!”