"From start to finish, Coleman's team has been awesome. They kept me updated nearly weekly. If there was an issue, I knew about it immediately. They were always courteous and knowledgeable. The delivery team did an excellent job and when a part was missing, Coleman made sure the manufacturer had it to me within the same week! That's service! I will definitely use this company again and have already referred friends."
"These folks are something else. I just had a Love Seat and a Sofa delivered three weeks ago. My dog decided to chew an 8" hole in the seat of the sofa. He had never done anything like this before. I was absolutely sick. I told Coleman what happened. They submitted a claim to the manufacture. And of course and rightly so, they refused the claim. So Coleman purchased enough material for me to make a cover for it. They paid for the material and shipping. Where can you find this kind of support? I mean I'm actually getting choked up writing this. They went way out of their way to help me. I'll never forget this. Customer forever!"
"My new wall unit arrived missing one of the 12 knobs. I worked with Lyba and she handled the situation from beginning to end and when I was confused on what she wanted and where could I obtain the information on the unit, she went the extra mile to send me pictures which showed their location. Now my replacement knob is on the way and she provided me with the tracking information.
My new wall unit is beautiful and I am so glad that I ordered. It took me 6 months to find exactly what I wanted and I could not be happier.
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"I bought an entertainment center and when I received it it was just beautiful they set it up in no time it looked great and then I noticed there was one door that had a crack in it. I spoke with Kathleen at customer service and she talked to the manufacturer and they sent me a new door. The furniture is very well-made and beautiful, I have no complaints."
"I have a lot of little knick-knacks and a small apartment. I have a space that the curio will fit in nicely. I purchased one but they cancelled it because it was back-ordered. When I checked on the status again, I found I could order it again, although it wouldn't be shipped until December, which was fine, but as I was looking at the page I found a different one and decided to buy it instead. I'm happy with my decision and glad this company ships free and has in-home set up."
"From the moment a piece was missing on my furniture, they stays on top of making sure the part was ordered and delivered timely and that I had the installation instructions and hardware. They kept me informed constantly. They were fantastic!"
"I was have a problem with the price on your Labyrinth Sky Coral Reef Caribbean Chair. At check out, I couldn't get the advertised promotional price of $655, it was quoting the regular price. I send the Support Team a request and Henny T. responded promptly. I was able to check out with a link from her email and purchased my beautiful pieces of furniture. That is what I call Great Customer Service!"
"I called to report missing rails. Tina handled my call. She was so helpful that she even gave me HER cell number to send pictures. This also allowed me to further notify her when the parts arrived! She went over and above! Great customer service!"
"The furniture is beautiful and got a better price than finding it locally. Plus free shipping. Win win. The customer service was outstanding. They went above and beyond to help me with a problem I had with the delivery. I am sold on Coleman's. I will be ordering more furniture from them!"
"Quick delivery-they were very helpful. Chest is very nice and matches my other furniture. The whole experience was great-would order from Coleman Furniture again."
"I couldn't be more happy or impressed with Coleman's customer service team. Both Tina and Angela Villagracia we're such a pleasure to speak with over the phone. They turned a stressful situation into a pleasant and positive experience that I couldn't be more grateful for. If I need furniture in the future, Coleman will be the first people I consider because of their customer service team; specifically Angela and Tina. They were patient, sympathetic, and very transparent throughout the entire process of getting a delivery issue rectified. Thank you so much!!"
"The couch is great. The first one I received had issues but they sent me a new unit. "
"The sectional I purchased is great! The issue I had was trying to get it delivered because nobody ever contacted me. I called them to inquire about the delivery after it had been a couple months without hearing anything. They said they would check on it and call me back the next day. I did not receive a call the next day so I called them the following day. That's when they said I needed to talk to the delivery service to set up delivery. I was finally able to speak to someone from delivery to set up a date/time. So all in all, the furniture is good but it was a hassle to set up the delivery and they didn't give me any updates."
"We quickly found our sectional at an amazing price plus free shipping and set up OMG"
"Great communication throughout the entire process. Very helpful."