ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.38/5
Chance of future purchase:
4.42/5
Shipping & packaging:
4.23/5
Customer service:
4.25/5
Return/Replacement policy:
4.54/5

Verified
5/5

2019-07-08

Very Pleased

"I ordered a sectional from Coleman Furniture because I could save a couple hundred dollars and it came with free white glove delivery. Sofas and sections don’t require much set up but the most valuable thing to me was that I didn’t have to try to dispose of the packaging. Also, it was difficult to find my specific sectional anywhere other than a specific chain of furniture stores where I had an unsatisfactory experience. But Coleman Furniture had it!
It was super easy to order and the company kept me updated through email on every step of the fulfillment and delivery process.
I would definitely order from them again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2019-07-07

Kids bed

"Found what I was looking for with ease "


Verified
5/5

2019-06-28

Brief & Simple ordering process!

"I had been shopping for a new bed for about 6 months and have been to countless websites. Most site are difficult to navigate, and you lose your spot and have to start all over if you are viewing more than one product.
This site was easy to navigate, saved the last item viewed and what i really liked was that it suggested complimentary items!
I plan on going back to Coleman online store to purchase the night stands next.
Have fun shopping, I sure have.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-07-04

Great chair great price

"This is perfect for a work from home software developer who sits all day long. "


Verified
5/5

2019-07-03

Deal with Coleman

"I had the best experience with this company. I placed a big order with them and they were very accommodating, with all the request I had. I needed to postpone my delivery date because I was going on vacation the week they wanted to deliver and they said no problem. I would recommend this company very highly "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-07-03

Fast, Painless order, with fast delivery

"I had never heard of Coleman furniture before making my purchase on an Ashley mattress but decided I would take a chance and order. I received my order Fast, within just 3 or 4 days. My mattress arrived just as described. Pricing was the cheapest I found for the item purchased and there was free shipping. I would definitely recommend Coleman Furniture and will purchase from them iin the future. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2019-07-02

I love the quality of my furniture!

"I love the quality of my furniture and it was so easy to purchase. This was the second time I made a purchase from this company. Great service and good quality."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-02

Fantastic!!

"Shopped elsewhere and found the same sectional 3 times the price!! Stumbled upon Coleman furniture just browsing for a better price,,, I ordered, and furniture was delivered as promised, even came a few weeks early!! The delivery people were extremely professional.. and quick! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2019-07-02

DON'T BUY FROM COLEMAN!

"I HAVE BEEN WAITING FOR TWO MONTHS FOR A $2,000 PIECE OF FURNITURE. LAST WEEK THEY FINALLY SAID THAT THEY WOULD DELIVER IT ON MONDAY (YESTERDAY) HOWEVER, INSTEAD OF GETTING MY FURNITURE I GOT A CALL FROM THEIR REP SAYING THAT THEY RECEIVED THE WRONG ITEM FROM THE MANUFACTURER. THEY SAID THAT THEY WOULD HAVE TO WAIT FOR THE MANUFACTURER TO MAKE ANOTHER ONE.... BASICALLY ANOTHER TWO MONTHS!
THE ONLY REMEDY THEY OFFER FOR CANCELLATION IS FOR ME TO PAY OVER $300 AS A "RESTOCKING FEE" FOR THEIR MISTALES AND HORRIBLE MISMANAGEMENT. PLEASE SAVE YOURSELF SOME GRIEF AND DO NOT BUY FROM COLEMAN.
PS. AFTER READING SOME OF THESE 5 STAR REVIEWS IT IS OBVIOUS THAT THE COMPANY HAS A COUNTER REVIEW CAMPAIGN..
"

Detailed Review Benchmark + -
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-07-02
A rep from Coleman Furniture, colemanfurniture, has responded:

“Hi James,

Thanks for reviewing your order with us! As discussed with your account manager, your order failed the inspection process and a replacement was ordered for you free of charge. As advised, we have ordered one of the 6 components which did not pass inspection. Canceling your order - instead of receiving delivery - will be subject to the manufacturer's restocking fees.

Please rest assured that your order will be prioritized to ensure your receive the quality pieces you ordered!

The Coleman Furniture Team”


Verified
5/5

2019-07-02

excxellent customer service

"I'll be a repeat customer to Coleman indeed. My first experience with them, I found a sectional I loved at Ashley's but didn't love the cost. I found Coleman online while shopping for cheaper options. Not only did they have the same one for much cheaper, They had free shipping and delivery!! I came back for a bedroom set and they had a GREAT sale and I found one I loved for a crazy great price, and I jumped on it. With further browsing, I was shocked about another one that was only a few hundred more but looked several thousand more! Very elegant and regal and with looking further, I found the same bedroom set with underbed storage. TRIPLE WIN! I called and they were able to switch my first order to the one that I will have for years to come! I will tell others about this place. So worth it!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-07-01

Great Job

"I really loved the set i got. The guys were so nice and efficient."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2019-07-01

New Living Room

"After 15 years and a lot of memories, we decided to replace our living room furniture with a new set. Our selection from Coleman was easy to choose and we are very happy with our purchase. The new furniture arrived quickly and looks fantastic."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-06-30

Fast and convenient

"This is my second time purchasing from Coleman Furniture. Prices are always great."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-06-30

Clark Cognac Brown Leather Power Reclining Sofa

" I was very hesitant about purchasing furniture on line however my experience with this company has been great. The couch is great but arrived with a slight warp on one of the metal reclining bars. Mush have happened during shipping. The delivery man contacted the company and it was promptly fixed and covered with no issues. Customer service has been great! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2019-06-29

Ordering was a breeze and they arrived days before I expected them .....two thumbs up

"Total rave.....so easy to order and they arrived quick
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges