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Product & services pricing
4.36/5
Chance of future purchase:
4.40/5
Shipping & packaging:
4.20/5
Customer service:
4.23/5
Return/Replacement policy:
4.52/5

Verified
5/5

2019-08-13

Fast and easy delivery

"We recently bought two dressers from Coleman furniture. Not only were they both cheaper than what we saw at Ashley furniture, but it even came with free delivery. The website stated it might take about two to four weeks for our stuff to be delivered. We received both dressers within a week, way earlier than expected. The delivery went smooth with their associates taking great care of the dressers. Will definitely return for our future furniture needs. "

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Verified
5/5

2019-08-12

Excellent Experience

"After numerous shopping trips I was finally able to find the oversize (1 1/2) Chair I was looking for and the antiqued white executive desk I’ve been searching for on the Coleman website. At first I was a little weary to order online but I decided to give it a try. I’m glad I did. Both pieces arrived earlier than I expected, white-glove delivery, and furniture was perfect.
If you know what you’re looking for, Coleman is the way to go.
"

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Verified
2/5

2019-08-07

Playlist Smoke on the Water Bedroom Set

"We recently bought a beautiful bedroom set from Coleman furniture. We love it.

Our problem was that the delivery man arrived and refused to move the armoire up the stairs to our second floor. He said the angle of the steps was too much and it was too heavy. He told us he was a delivery man and not a mover. We were dumbfounded on what to do as Coleman's policy is free delivery and free set-up - no indication of any exceptions. He said he'd only do it if we removed the railing. Well, that was not possible for us to do at the time.

Our choice was to have them leave it or take it back. Of course, we had them leave it here until we dealt with the company itself.
We were told that they would come back if we removed a railing but they were going to charge us $75. I have questioned this with no avail as they said it was our fault for not clearing the way. We have lived in our house for over 35 years and have had furniture taken up and down with no problem. We had a handyman come out to maybe remove the railing for us but were told that if he removed it, it would compromise the safety of it when replaced. He measured the stairwell and the box and said the armoir would easily fit so no need to remove the railing.

We "tested" the move by taking the empty box (a bit larger than the actual armoir) upstairs ourselves. It cleared the stairwell. We also did take the drawers and doors off the armoir which lightened the weight. I understand their concern but feel they still should have stood behind their "free delivery". These delivery man made no attempt at all - just refused and mumbled something about it not being worth the money to them.

Since we wanted to make sure the armoir was moved by someone responsible for any damages that could incur, we agreed to have Coleman come back. We did NOT take the railing off as we knew it would fit up the steps without doing so. We also had lightened the load by over 100 lbs. by taking off the doors and removing the drawers.

Different movers (delivery men?) came and took one look and said "We can do this!". They were in and out of here in probably less than 1/2 hour. They couldn't have been nicer or more helpful.

So, we now knew the first movers just didn't want to do it. The angle of the steps was not a problem and the railing did NOT
need to be removed. I emailed Coleman to let them know and still not happy as they said it was our responsiblity to make a clear pathway and we should have removed the railing. No offer of a refund.

Why or how would we have known this? Also, they knew the size and weight of the amoir before they delivered it.

We do love the bedroom set but I will be hesitant to ever use this company again as I can't believe they would risk the satisfaction of a customer for just $75.

This is the second time we've ordered from them and their furniture is of high quality and their prices are good. Their customer service rep is not helpful or accommodating. I have recommended them to several friends but will tell them of my issue now.

The dresser to the set actually had a chip in it and we have a dent in our wall. Neither was a huge problem as they sent someone out to repair the chip and the wall can be easily fixed. I just think the first mover they sent had an attitude and now we have to pay for that.

Not happy. I am not giving up. It's not the money but the principle that we are paying because they sent a guy who made no effort to move this armoir.



"

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Verified
1/5

2019-08-06

Horrible customer service

"This is the worst customer service I have ever experienced. Order furniture June 6th it is now August 6th and still no furniture. When you call they give one excuse after another don't offer no options. They say enough to get you off the phone and never call back. Everything is done via email with them. You call them they state they will call back never. They will send an email with can answers. If this is the service you get before delivery don't expect any warranty help. I would not order any expensive furniture from this company and take a risk on damages."

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Verified
5/5

2019-07-29

Furniture great fit perfect priced really good delivered very fast

"Delivery workers were very friendly and fast "

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Verified
5/5

2019-07-29

great

"Purchased 3 items which was going to take 6-8 weeks to ship from other suppliers.
Coleman said 10 days +-.
Received all 3 items in less time that we expected.
All were in perfect shape.
"

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Verified
5/5

2019-07-26

Classy Bar Stools

"Recently purchased a new mid-century home and found the perfect barstools from Coleman Furniture. Their communication about the ordering/shipping process is top notch, and their customer service is very responsive to questions. We love our new stools - they are stunningly beautiful and comfortable, and they suit our new home perfectly. They were worth the wait from Canada, and we will definitely shop with Coleman again!"

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Verified
5/5

2019-07-26

Entertainment center

"Placing the order was easy. Delivery went well with the entertainment center being unpacked and carried to our lower level. Questions about timing of delivery were answered promptly by customer service."

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Verified
5/5

2019-07-24

Great furniture

"I ordered a sectional sofa, declined chair and end tables and lamps. Prices were great and delivery went smoothly. Kudos to the deliverymen, they were efficient and had our furniture installed in no time"

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Verified
5/5

2019-07-24

Excellent Customer Service

"I recently purchased a beautiful cocktail table from Coleman Furniture. Part of the table was damaged, but their representatives were quick to send a replacement and kept me informed the whole time. I would not hesitate to order from them as they are responsive to their customers and fair in their business dealings."

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Verified
5/5

2019-07-23

Outdoor furniture

"Ordered our outdoor furniture and recieved updates from start till the time of delivery. Went perfect. Very satisfied."

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Verified
5/5

2019-07-22

Exceeding expectations

"We shopped online for a new bedroom set and found exactly what we were looking for at a much better price than other sellers. To top it off, our delivery men we friendly, on time, and completely assembled/arranged our new furniture for us. Best shopping experience you could ask for. "

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Verified
5/5

2019-07-21

Simple as a phone call

"The folks at Coleman furniture made our bedroom shopping experiece as easy as a phone call. We called and ordered the exact set that we were looking for, and within minutes we had our order placed and at the cheapest price on the web. Our set was delivered free and professionally assembled as promised on the initial call with no need for additional follow-ups to check where things were. Coleman and their shipper provided routine updates so that we could plan our delivery around the schedule. All was accomplished on the basic timescale initially promised. We'll buy from them again."

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Verified
5/5

2019-07-21

Found our table online!

"We moved to a new city and searched for a new dinning table at furniture stores in the area. We found this table online at Coleman and were shocked at how reasonable the price was for such a nice table. We love the quality and style. "

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Verified
5/5

2019-07-21

Excellent service

"It was a great experience. Ordering was easy, shipping was timely and the white glove delivery service was excellent. The table was assembled and placed where we want it and they took care of the packages. The chairs didn't have the same white glove delivery, though, we had to open and take care of the boxes ourselves, but they came neatly packed."

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