"Beautiful furniture that was delivered literally in two days. So happy with the look and quality. Was worried about the price it being "cheap" but wasn't the case. 10/10, would definitely buy from them again."
"Love the style and durability! Will buy again!"
"I saw this console at Ashely Furniture store but the price way more than I want to spend so went online and found the same console at a much cheaper price with free shipping. The company kept me updated on my furniture and when I would receive it. Great experience. "
"Excellent customer service. Best price. Free delivery & set up in the room. I recommended to my friends"
"This is my first experience buying furniture online. It turned out to be a good one. We loved the furniture and it was delivered on time "
"Coleman has very fair prices and the free shipping and in-home setup is a huge perk considering how much of a pain furniture can be to put together!"
"I love the end tables and my service and delivery was very quick. I wish the tables were assembled though because the directions clearly say it is recommended to have two people and I am alone and struggled with this. I am having to pay additional monies to have a handyman come to my home to do this because it was not as easy as I thought to assemble. Other than that, I received all the parts and love the end tables. Just wish they were already assembled."
"Communication was awesome! I received updates constantly to let me know the status of my order"
"We found Coleman through an online search, and found that they were asking half the cost of what other companies were asking for, for the exact same sectional. They were pleasant, and courteous. I will definitely be recommending them to friends and family who are looking for furniture for a great price."
"Everything from purchasing to delivery was excellent "
"I love this bed!! It is gorgeous and well made! Coleman had the best price by far! The delivery service communicated well giving me plenty of notice and a call on their way. Set up was quick and immaculate. I would definitely buy from Coleman again! "
"I bought a set of Ashley living room furniture from Coleman last summer. I had done a lot of research prior to purchasing, and Coleman appeared to have what I wanted for the best price. They also had an additional warranty, which I purchased. After all, furniture is a big expenditure, and I wanted to make sure I was covered.
It took almost a month to get my furniture, and the delivery date was not ideal as I was due to leave town the same day, but after they assured me I would be the first delivery of the day, I agreed to stay a little later and have them deliver that day rather than possibly wait another month.
I had been under the impression that “first delivery of the day” was going to be around 7 or 8am. They didn’t get there until after 10, and when they did, my furniture was in pieces. They had to take another hour to put it together in my living room. Normally I would be more understanding of something like that, but again, I was supposed to be leaving town and driving 10 hours. So for the delivery people to be 2-3 hours late (without calling), and then take ANOTHER hour of my time for something that should have already been done was rather irritating. The guys were nice, but still!
Fast forward a couple months. My armchair already has a crack in the decorative wood panel on the front, even though it’s the least used piece of furniture in the set. Also, my sleeper sofa is badly sagging on one side. Upon further inspection, it’s because the piece of OSB (OSB, y’all...not even MDF, let alone solid wood) that held the sleeper frame onto the sofa frame is shattered, making the bed crooked, and the seats sag. It also made the frame twist, which made the wood paneling come loose on the opposite side. Disappointing to say the least, for furniture that’s not even a year old.
Oh, but wait! I have a warranty! So I got in contact with the company, who requested pictures of the damage. I obliged, and even labeled them for clarity. And I waited for their response, being relieved that I’d had the foresight to get the warranty in the first place, as even the casual observer can see that this is likely to be a rather pricey repair.
Therefore, it goes without saying that I was completely shocked when they told me they would give me $100. For the entire repair. Seriously? But I know I’m dealing with an insurance company, and never to accept the first offer, especially if it’s obviously low-ball. So I emailed back and told them that I didn’t think that was going to be near enough, and that I would expect them to up that offer if I got a lot of estimates that were substantially above that. They asked for those estimates, so I did some research, and got estimates from three different companies, the cheapest of which was $450. The guy was even nice enough to email me an invoice so I could show Coleman that I wasn’t just blowing smoke. I sent all of this over to them.
The response? Well, read for yourself:
“Hi Myristica,
The manufacture has advised the issues you have reported can be repaired by a local furniture technician. The allotment amount should cover the cost of the repair on both items.
As a courtesy, we can approve up to to $200.00 to have the items brought back to manufacture standards.
Please see below for a technician service in your area.
Furniture Solutions Network
(Link removed)
Have a good day!”
Yeah, a good day it’s anything but.
I’m not done fighting this battle, and the outcome may end up being marginally acceptable, at least in regards to the condition of my furniture and what I end up paying for it. If so, I will update my review. But this run-around and refusal to make this right WITHOUT a fight has lost them a customer. And considering the actual quality of this furniture, they’ve lost Ashley a customer as well. These problems aren’t the only ones, they are just the only ones I was trying to actually get the company to repair. The underside of the ottoman was all ripped up, which I discovered when I tilted it to put felt on the feet to protect my floor. The love seat is also sagging way more than it should at less than 1 year old. So I definitely would recommend you save yourself both money and headache, and shop elsewhere. They are only too happy to take your money, but once they have it, you cease to matter to them at all."
"Beware Coleman Furniture’s customer service and return policy! You must be 100% sure the item will work for you, and hope that it does not arrive damaged! In my case, the velvet bench I ordered had scratches and discoloration. I submitted all pictures required. Rather than stand behind the product, Coleman Furniture sent the pictures on to the Chinese manufacturer who claimed the markings and discoloration were natural characteristics to the velvet, and to spot clean them. In order to return, I would need to pay return shipping costs, and hope for a refund after inspection. With so many online retailers offering incredible customer service, I’m sorry that I chose Coleman for this purchase. A mistake I will not make again."
"Order a king size bed and 2 nightstands on February 17th 2019. Was told 2 to 4 weeks for delivery. On February 20th received an email saying that the items had been sent out to the delivery company. Once recieved they would inspect and call to set up delivery. No one ever called us. So I called Coleman who had me call the delivery company. They said they would call in about 2 weeks to set up delivery. So finally it is set up for today 4/4/19. So last night we have a company come and take our old bed. Then we get a call this morning saying the bed is damaged and won't be delivered. And now Coleman will not return my calls. But they have my money and my bed!!! Unacceptable !"
"I can't say enough about this company. I ordered 2 items from them: a mirror and a cabinet. The mirror came and it was exactly what I was wanting and looks beautiful in my space. The cabinet came and I immediately noticed the box was badly punctured and torn. Upon opening the box, we found the cabinet broken in 2 places. I tried contacting UPS, since the damage clearly happened on their watch, but I never received a response, nor was I able to submit a claim. So I went to Coleman Furniture and they immediately started working with me. They contacted UPS, scheduled a pick up time and refunded my money upon pick up. They made what could have been a nightmare into a wonderful customer service experience."