"This is the most useless company I've ever had the misfortune to deal with. I purchased a number of accessories for a Sony CLIE in early July. At the time I explained to the CompUSA Partsearch rep that the model is being discontinued so I needed to know the parts were definitely available, otherwise I would order the items from another source. I was assured the items were in stock and (at my request) they called back two days later to say the parts would be shipped out.

Of course only one of the four items (the only one I didn't need) ever showed up. More calls to CompUSSR and I find out the extended batteries and car adapter are backordered three weeks. By this time the other stores from which I could have purchased the items were sold out, so I waited. When nothing was delivered I called again, inquiring about the status of the order. Everyone I spoke to had a different story. First monkey claims all items were sent with the initial shipment. Second monkey says one of the two backordered batteries shipped at the end of July. Finally, the third monkey (Supervisor) finds out items are now unavailable and my order was cancelled. Thanks to these idiots the only place to find the $120 battery now is on eBay selling for over $300. Used. I filed a complaint but never heard back from the person who was to try to resolve the issue. I called again today and was advised there is nothing they can do now. At this point I was livid, but realized it was pointless continuing with CompUSSR. I asked when will my money be refunded and was told I was never charged. Funny, since I was looking at the the over $300 charge on my credit card statememt while I was talking to this individual. They then backpedalled and said they would look into it. Then they say the refund went out three weeks ago. I suggest they do a bit more research. An hour later they call to say the refund will be on my card tomorrow. No apology. No "we screwed up, sorry for accidentally stealing $300 from you". Nothing. Pathetic. Never again will I, my family or my office purchase anything from these incompetent thieves."

"PURCHASED PDA FROM THEM IN JULY OF LAST YEAR WITH
2 YEAR TAP PLAN. THE MANAGER MR. MIKE MCCURRY TOLD ME THAT IF ANYTHING WENT WRONG WITH IT OR IF IT GOT BROKEN THAT I COULD BRING IT BACK IN AND GET A REPLACEMENT . I ASKED IF THEY DIDN'T HAVE THAT PATRICULAR ONE AVAILABLE, THEN HE SAID THAT SOMETHING COMPARABLE WOULD BE OFFERED. THE PDA SCREEN BROKE IN JANUARY OF THIS YEAR. I TOOK THE THING BACK WITH COPY OF THE ORIGINAL RECEIPT. THEY DIDNOT CARRY THAT MODEL ANYMORE DIDNOT HAVE A COMPARABLE MODEL. SPOKE WITH THE MANAGER WAS TREATED VERY RUDELY BY HIM. CALLED CORPORATE OFFICE AND COMPLAINED ABOUT THEM NOT HONORING THE REPLACEMENT PLAN. GOT NOWHERE WITH THEM FILED A COMPLAINT WITH THE BETTER BUSINESS BUREAU IN DALLAS AS THIS IS WHERE THERE COPORATE OFFICES ARE. SAME RUN AROUND . SO I WOULD RECOMMEND NOT SHOPPING AT ANY COMPUSA . THERE ATTITUDE TOWARDS CUSTOMERS STINK. I SINCERELY HOPE THEY GO BELLY-UP."

"Not sure about the date anymore and no invoice number either, but would like to tell the story anyway.

In late January 2004 I bought, from a CompUSA store near Homestead, Florida, a battery-powered USB device with 20 GB hard drive and compact flash reader, which is supposed to be used to download photos from digital cameras, save them, re-use the flash card. Also supposed to be able to use as external hard drive.

The package was shrink-wrapped, and sold to me as new. Unfortunately, I was on my way out of town at the time. On the road, I opened it up and found that no warranty card was in the package. There were faint greyish markings on the case, which I intitially thought were just someone's idea of decoration.

Got to my destination, plugged it in to charge. Charging indicator light did not come on. Left it connected overnight anyway, after verifying that the outlet did have current. Next morning, no battery operation possible. It did work on AC, but not on battery. Had a closer look at the case, and what I had taken to be decoration was pretty clearly in fact the notation "#4" which someone had written on it with felt pen and someone, most likely a CompUSA employee, but maybe the original purchaser, had later mostly removed using alcohol or some other solvent. It is pretty clear that CompUSA had repackaged what was obviously a customer return to resell as a new item, without bothering to see if it worked.

I was departing the next day on a plane to Australia for an extended absence, so I gave my credit card and the item to my sister, with instructions to return it to the store and get a credit. She went back, and despite complaining all the way to the manager she was repeatedly told it is against company policy to issue credit unless the cardholder is there in person, even if the card itself is there. The best they would do is issue a gift certificate for the amount of the purchase. If I had been there, I would have gone directly to the local consumer fraud office anyway, as I'm fairly certain that shops are not supposed to resell returns as new items. As it was, I have since spent the gift certificate, at a different CompUSA store. I will certainly never deal with them again, and would advise the same to others."

"Definitely one of my worst purchasing experiences. I ordered a hard drive from CompUSA.com on 6/16. They said that it would ship in 24-48 hours. But on 6/18, I checked the order, and it was still marked as "open." I called their customer support, who checked on the order and said the warehouse was having delays and the drive may not ship until Monday, since they do not ship items on weekends. I decided to cancel the item and do an in-store pickup instead. To cancel an online order, you have to send a request and then wait 3 hours to see if your request is approved. Fortunately, mine was. I reordered the drive, this time selecting in-store pickup. An email came saying that the drive would be reserved and ready in 15 minutes. I went 4 hours later to the store, and the lady at the pick up desk had no hard drive in her bin. She then called a supervisor, who then called another person. This other person was responsible for picking up items for online orders, but he was too busy, reason unknown. The supervisor said he didn't know what to do. I politely suggested that I get the drive off the shelf, to which the supervisor replied "Sure, let me show you where they are." He did, and sure enough the drive was there. I picked it up, paid, and got out as quick as I could. After this experience, I am never returning to a CompUSA store or their website. Best Buy might be expensive, but I think the extra cost is worth it."

"The worst experience I have ever had!!! I bought a Toshiba Satelite Pro 6100 a year and a half ago. Since then I have replaced the screen 3x and the mother board has gone out 3x. The last time CompUSA finally replacedmy unit. They decided to replace it 3 weeks ago and I finally received it today. I complained to the people @ the countewr and got no satisfaction. I elevated the complaits to the service manager who would not return my phone calls. Then I escallated the complaints to the store manager who was too busy to talk to me but would give me a call back. That was yesterday.For a company that is supposed to be customer focused/driven this is pathetic. I have worked for consumer oriented companies and have never treated a customer this way and if I did would have been fired in an instant!!!"

"Comp USA has a lousy score on here which made me very apprehensive about ordering anything through the "online" process. However my experience was mostly a good one and I may order from them in the future.

I ordered a sound card that had a mail-in rebate which had expired the same day I ordered it. I realize that they probably leave those links up in case people lose/fail to print their mail in rebates in a timely manner... and my only complaint is that they should indicate before you order something CLEARLY that the MIR has expired.

Also, why is it a guessing game between the warehouse and the techie geeks as to whether or not it's possible to cancel an order or not?

You SHOULD be able to cancel an order or you SHOULD NOT be able to cancel an order. The communication here is very aggravating. Just give a brother a straight answer.

All's well that ends well, in this case I checked later the same night and it was all cancelled.

The whole process seems a little i dunno "unclear" which makes me uncertain as to whether or not I'll buy anything from them via online again or not. "

"Customer service is hit or miss again. Prices are good with rebates but filling in those things are getting bloody old."

"I brought in my Compaq Presario for a diagnosis on the 29th of April. I received a call on the 4th to p/u the machine as it was working. I hooked it up and the same problem I brought it in for was manifested right away. I brought the computer back on the 5th & was told I needed the Recovery Disk. I went home & brought it in. Today (the 7th) as I had heard nothing from them I again went to the store and was told "Oh didn't anyone call? You brought us the wrong disk". I am getting such a run around w/compusa - now I am told they will order the disk but it will take until sometime next week to get it."

"I have been attempting to make a purchase for several weeks. Been twice mislead into ordering the wrong part which they then initially refused to allow return on. After a hissy fit, they finally decided they could provide store credit on the part return. Since they said they would special order the part but we keep providing the info from our own research, they say they will call us back as they find it to order but they never call back. Very unhelpful and terrible customer service.

After standing on the business desk forcing the clerk to place the order for the part we researched and came up with all identifying numbers for, we finally received the correct part. If I had not been forced into the stores gift card due to the previous order, I would not have ordered from this location."

"Warranty non existent. COMPUSA sold me an item I honestly believe they knew didn't work. Because of their 14 day limit on returns, I was unable to get any satisfaction. No adjustment, no replacement, no exchange."

"Good range of Products...but they entice you with low prices supported by rebates then you have to fight like hell to get what you are entitled to. I bought my computer over 120 Days ago and they finally sent me one rebate, the other they will not cut for over a month...its a total scam"

"Ordered a computer on 9/26/01 and received it on 11/02/01 at which time I purchased a 2 year TAP. In October of 2003 the CD-DVD drive failed. CompUSA refused to replace it saying the TAP program goes into effect at the time of the product purchase and therefore I had no claim."

"I bought an iBook and was terrorized by the sales rep to buy the TAP warranty service along with it. 14 months later when the laptop started having problems, I sent it in for repair under warranty. They told me it would take 5-7 days before it got back to me. It's currently 35+ days and they won't tell me when I can expect it back. I've had to deal with sexist, racist, rude, incompetent employees throughout this whole ongoing process. I will never again by another item from CompUSA and I encourage you all for you own sanity and dignity not buy anything from this corrupt, incompetent corporation! CompUSA deserves to be run out of business if they treat their customers like this."

"Deal was a wonderful $100 rebate on a $159 hard drive. Needed to be postmarked by March 1. I missed that date. I can't believe I fell for it again. I can safely estimate I have been shafted out of more than $250 in rebates by missing CompUSA's short postmark dates. They do this only because the know a large percentage of people are going to miss the date. I searched the web tonight and found many many complaints on this same topic for CompUSA. Buyer beware!"

"I bought 2 UBI games, each with a $23 rebate. Figuring they'd screw it up, I sent the rebates in 2 envelopes, 2 different day. Over 12 weeks later at www.wheresmyrebate.com it showed one rebate was denied because it was submitted 2x. Called, and had to re-submit by snail mail again. Of course no rebate had showed up. 1 rebate finally showed up about 18 weeks after submission. I called again, and it was supposed to be sent Jan. 2. Oh yes, that check was going to be cut! End of Feb.I called. There won't be funds to fill the rebate until March 26, 2004. Is CompUSA in trouble? "