"I wish I knew about this site before I ordered. They had a sale on a DiamondMax 60 GB drive. After in-store and mail-in rebates it priced out at $49.00. However, the store was out of stock.
Went on-line and found it for the same price at two locations, one was CompuUSA and the other was someone I did not know.
Thinking I would get good service I ordered from CompUSA.

They sent a confimation and tracking number. The number is not the FedEx number, just their number. So, when FedEx shipped to the wrong place, I tried calling CompUSA for help. Ha! Their service center is only available M-F 8-5 Central. What a joke fo an on-line transaction.
Because this happened Friday night I finally called the store.

The manager told me he was just as frustrated with corporate, since they cannot contact anyone after 5 M-F.

To his credit, he did offer an in-store replacement dicounted to the same price.

Recommendation: If you must shop at CompUSA, go to the store - avoid the on-line purchase at all costs. If anything goes wrong, you can only speak to them at their convenience, not yours"

"Back in October 2003 I purchased a Mad Dog product with a rebate and it is now February 2004 I am still waiting for my rebate check! Repeated emails to there rebate center is worthless! I will never buy another item from CompUSA!"

"High prices galore!!
If you have last minute PC needs. I guess your options are limited to CompUSA or a few other retailers. If you can wait then shop online."

"Order went fine. But I have a very DEEP complaint: I ordered a 9$ CAT5e cable right at 12:37 midnight. Five minutes later, I changed my mind and tried to cancel my order. My request for cancellation was sent no later than 1:00 midnight. The day after, I had an e-mail saying my request was rejected. I called customer service: "I am sorry, your order cannot be cancelled."

I do not understand. If they can't cancel my order 20 minutes after it was sent through, then what is the concept of ORDER CANCELLATION on their website?

Satisfied with the ordering process, but I cannot recommend CompUSA to others.

Not trustworthy!"

"I ordered a harddrive for in-store pickup. They emailed me my order and confirmation number..
"The following order will be available at your chosen location within 15
minutes from receipt of this e-mail and will be held for 72 hours."
I stopped by five hours later. Was my order ready for pickup? No. Was it in stock? Technically, yes. Their computer system showed items in stock, but they couldn't manage to find them in the building. Their webpage states that my order will be *reserved and ready to pickup* within fifteen minutes of my order. There was no indication that they even looked at my order before I arrived in the store.
To add evidence of their incompetence, I called before ordering and asked whether my credit card would be charged, and if I would need to bring it with me to pick it up; they answered it would be charged immediately, I would only need a valid ID. Their webpage later told me that I would need a card later to actually pay for the purchase at the store. Why ask for my credit card before arriving in the store? In order to ensure that an item would be waiting for me, to take it off the floor.
Their in-store pickup system is an incompetently implemented waste of time. Even the *attempt* at reservation is not made, so why bother? Just show up at the store unannounced and check for availability in person -- at least you aren't given a false sense of security."

"Purchased a printer online for in-store pickup. I received my email stating that my purchase was ready for pickup. The store was far, so I wanted human confirmation from an employee at the store that it was actually waiting for me, but could not get through their telephone prompting system to a human employee (hitting "0" just made the voice menu's start over again). In addition, while calling, their phone system hung up on me three times.

I eventually gave up an drove to the store with my email confirmation. When I handed it to the clerk, he told me they didn't have my printer in stock! He said they probably had it in stock when I had ordered it two days before, but had sold out since then. I told him my email said the printer was ready for pickup and he said that "ordering it online for store pickup doesn't guarantee that it will still be in-stock when I arrive at the store."

I later talked to the store manager and asked him why nobody had called (they had three days) to tell me that the printer was no longer in stock. He said the ordering system was not set up to flag customers when their purchases were not available.

The Store manager apologized, but didn't appear too concerned about the situation. He made no attempt to reconcile the situation and didn't even hint that he would take steps to make sure this situation could not happen again.

I'm recommending to everyone I know not to shop at CompUSA and certainly not to rely on their online purchases for instore pickup. "

"This review was written about the previous corporation calling itself "CompUSA." Since they went bankrupt and the name has been assumed by another entity, my review here is no longer valid."

"CompUSA had a 1 day internet (Thanksgiving Day) deal on a 17in 1Gb i-Mac for $1350. I, placed the order then and there. Less than a week the computer arrived and it was up and running in minutes. I have had no problems with CompUSA's 'brick and motar' or online operations in the 10+ years that I have been doing business with them."

"DESPITE ALL THE NEGATIVE COMMENTS ON THIS FORUM,I MUST SAY THAT MY ONE DEALING WITH COMPUSAS' PASADENA STORE WAS QUITE DECENT. IT IS TRUE THAT THEIR SALES STAFF ACTS LIKE THEY ARE DOING YOU A FAVOR BY EVEN NOTICING YOU. TO THE POINT HOWEVER,I WANTED A RAM STICK FOR MY HP LAPTOP. I SPOKE TO WHAT SEEMED A TEENAGER AT THEIR "TECH" DEPT. HE LOOKED IT UP I HIS COMPUTER (I GUESS) AND CAME UP WITH A KINGSTON OF SOME NUMBER OR OTHER. I TOOK IT HOME,AND IT SIMPLY DID NOT FIT. I CALLED KINGSTON AND WAS GIVEN THE CORRECT PART NUMBER. I WENT BACK TO COMP. THE NEXT DAY. I WAS INFORMED THAT THEY DID NOT STOCK THAT PART. AT THE CHECKOUT DESK,ALTHOUGH THE BOX HAD BEEN OPENED,I WAS GIVEN A FULL REFUND,WITHOUT A PROBLEM. SINCE THIS IS A MIXED REVIEW,DRAW YOUR OWN CONCLUSIONS."

"Purchased item on Aug. 18th, suppose Mail-in Rebate will be received within 6-8 weeks. Today is Nov. 25th, still didn't receive it. They gave me so many excuses, after 16 weeks, still no chance to get my money back.

I will never buy anything from them again.

CRAPUSA"

"Read the reviews on here, was kinda nervous but since there is a store down the road I figured if they didnt send my stuff I could make the trip and argue.

Anyways, decided on ordering a Thrustmaster Dual analog gamepad since my MS one finally died after 5 years of use. Read the reviews on many controllers and was best IMO.

Ordered from them on 11/15, order was processed on 11/16 and was shipped on 11/18. Tracking info was sent and Product was received on 11/21. Was packaged well and nice new product that works fine. Everything smooth as silk.

Would recommend based on this purchase."

"I was tempted by the 10-26-03 CompUSA flyer featuring an 80GB, PATA 8MB Seagate 7200.7 hard drive. The box was clearly marked with the details and verifying the model number of ST380013A and the fact that it offered an 8MB cache. It took a few days, but I chained it into one of my pc's and fired it up. Lo and behold, it's ID'd as an ST380011A- the 2MB version! I peeked inside the drive cage and discovered it was indeed labled ST380011A. It's funny how Seagate was able to get the correct serial number on the outside of the box, but not the model number. I got on the phone and called the CompUSA location where I picked it up and asked for the manager on duty to explain the situation. Well, she was with customers the security guard said, (security guard for customer service?) and would return my call. The guard asked me for some info and I gave it to him. He called back some time later saying that the store manager was still busy but had said that I could return the drive and hope that one comes in before the rebate period ended as they of course, had sold out. I went back the next day for my credit and they still had some on the shelf. With the help of customer service, we opened three more boxes only to find all were packaged with incorrect drives. I called the CompUSA corporate customer service to let them know they were making a big mistake. As of today, the store I shopped at still has inventory and the rebate has been extended another week. Sure, it may have been a simple packaging error, but it's my guess that the two different models come off two seperate production lines and are packaged in large batches. Could I be the only one to have encountered this "mistake", or, is there a chance that these guys are dumping drives? It seems that CompUSA does not even care."

"I orginally wanted a Dell, but canceled it, because it wasn't what I really wanted. I saw a sale on CompUSA's webiste for a Compaq x1030 laptop. They were offering 18 months No payments and No interest on new purchases of 499 or more. SO I added the laptop and a couple other items to the cart and applied for the CompUSA card. I get an email confirming the order. THe next day I get an email from the credit department asking me to call them to confirm some information. So i do and they approve me, and give me the approval code as well as my line of credit.
THe next morning I get an email from CompUSA stating my order was canceled due the the credit being declined. I told them the approval number and they said they needed the actual credit card number. I call Household Bank, which does the CompUSA credit card, and they say they sent the approval. So after 3 hours of back and forth, which CompUSA won't bother to call Household to straighten this out, a rep told me to go to my local store, and have the Manager get my credit number, and cancel the purchase, then buy it all in store.

So that morning I went to the store in downtown Honolulu, and a manager straightened it out. Took her over an hour, making calls and faxes. I paid a little extra cause it was in store and in Hawaii, but the manager discounted it down to almost the same, then gave me a gift card to make up the difference. She was as frustrated as I was with thier support, but in the end I got the laptop I wanted, and a rebate of 150 I didn't know about. So in the end the store manager was great, and the Honolulu store is awesome.

However, there are 2 stores here on Oahu, the one in Honolulu, and another in Waipahu. The Store In Waipahu has the worst sales team I have ever seen in any store. From the manager to the lowest employee, most have bad attitudes. So from now on I only shop at the Honolulu store, unless it's out of stock and I have to go in to the other one.

BTW, I got an email this morning, saying my original order for the laptop was approved and was shipping.

How funny."

"Their systems are absolutely obsolete its damn near impossible to actually reach someone in the store and when you do they cant help you becuase they are out of stock on the item you desperately want... Their systems dont update to show out of stock when you do instore pickup basically making that feature useless"

"A good overall experience. They had the SMC wired router that was in the circular for $10, after rebate, in stock, when none of the local stores did. I received the shipment in two days. The site was easy to use, quite painless, actually. CompUSA has really developed into a viable option, both brick and mortar, and online."