"I ordered a computer with a monitor. I received the computer with a different monitor. A cheaper monitor, withouth the $50 rebate of the original.
Customer service is bad, bad, bad. And they are very lazy, only 8 am to 5 pm. They don't work on weekends. Lazy, bad. Never buy from them again."

"I bought a pc frm these guys. It took 3 months for rebated come even AFTER i called 6 times."

"Order status was "open" for 13 days. Prices were good but they don't stock what they advertise! I sent a email to customer service telling them to cancel the order, if they don't stock items why do they advertise them? Finally they canceled it. I will never ever buy from them. No doubt false advertising."

"As bad as it gets. After two months of waiting, they have cancelled my order without any substantal explanation ("Our merchants have done everything possible to obtain the product to fulfill your order but were unable to do so."). What a waste of time ... "

"Very, very rude sale staff and management trying to sell you extended warranty"

"I ordered a Canon A400 and IP3000 combo this morning online for a really great price. I went to local CompUSA to pick up it during lunch hour. The box is already at customer service waiting for me. I'm very satisfied."

"I experienced severe issues (and runaround) when attempting to follow up and receive rebates that I faithfully submitted. End result was several months of phone calls to the rebate clearinghouse and CompUSA associates (both sides pointing to the other as the problem). I lost $90 worth of rebate income (I would not have purchased the items without the rebate) as typically CompUSA pricing is only competitive when rebate income is factored in."

"I got the NetGear WGR-614 for the nice deal of $10 after MIR(15 Netgear, 20 Netgear, and CompUSA 25). Too bad I might not get my rebate from CompUSA. My two Netgear rebates went through smoothly and should be on their way to me right now. However, just yesterday(March 28th, 2005) I got an email finally giving me my tracking number on my CompUSA rebate. So I checked it and it's refused on the basis that "The receipt submitted has been used to claim another rebate." Is that not the worst answer ever? Can't they think up better excuses to refuse to give rebates? I'll try to fight it since it is $25 bucks afterall, especially since I still have copies of EVERYTHING. Ah, yes, and I submitted not only the receipt that I got after checking out on the internet but also the invoice that came in the package. This is the only purchase I've ever made and will ever make from CompUSA."

"I placed my order on 3/8/2005 at 9:02:24 AM and my order still has not even shipped. The product says now (and said then) "Usually Ships In: 1 - 2 Business Days". The rebate for the product will expire in 2 days. :-("

"I recently had a pda die on me and wanted the palm zire 7.2 without the gps. All of the compusa stores in my area didn't have it so I ordered it online. I waited a long time for it to ship and received an email stating that CompUSA was sorry but they would ship it even later. I responded that I believed a dot.com startup would probably have given better service to which they replied if you don't like our service go somewhere else. I then picked up the phone and cancelled the order. I asked the lady would I get billed for this item (she wasn't sure if she could stop shipment). She stated all I had to do was refuse to accept shipment and she was sure in any event that I wouldn't get charged. Well FedEx ground dumped the package on my front doorstep (hope you live in a good neighborhood if you order from CompUsa) and CompUsa charged my account. After I had already ordered another PDA from a real online retailer, specifically NewEgg. I called up the company and complained they said no problem I could ship it back, good! Now what about my money, the lady told me 14 days to get a refund. I complained and she said she would refund it immediately. I hung up and waited two days still no refund. I then called again and talked to another lady who told me tough luck you are basically out 315 dollars. Well FedEx has finally taken the package back but I am still out 315 dollars for 14 days, after they receive the merchandis. I called in advance and cancelled so I withdrew the right for CompUSA to debit my account at that point, I am now considering filing an Affidavit at my bank if it takes longer the 5 days to get my money back. I wouldn't be so angry if I hadn't been outright lied to twice by customer service and encountered the we are big and your small 'tude during my last call. If I have to I will also file official complaints with the BBB and FTC, what a nightmare this has been. Congratulations CompUsa you have lost a customer for life, btw WalMart did a study about how much money they lose when a customer walks and never comes back their best guess is 215,000 in lost revenue."

"CompUSA is completely disorganized and my order is at 2 weeks and still hasn't shipped. If and when it does ship it will be another week to two weeks. When I called customer service it is apparent there is a complete disconect between the warehouse and everybody else. The item I purchased is in stock, but they have zero idea of when it will ship. All I got was excuses and no explaniation of when I will get it.

What makes the matter worse is that there are $40 worth of rebates that must be postmarked in one week. Kinda funny how I'm not going to get my purchase until after the rebates are due. "

"CompUSA and HRC Retail Services failed to send me a statement for January, charged me a $35 late fee and claimed my bill must have been "lost in the mail". They then lost a $1,000 payment from me and once again claimed "lost in the mail". "

"It has been over one week since I ordered, and was approved, for a video card, (no back-order issues, just hasn't shipped) so far I'm just in stasis...only some vague email (that you can't respond to) about they are "working on it". I've tried to call customer service but after waiting over 40 mins I gave up...customer service is downright terrible! I won't ever use them again..."

"Website loads very, very slowly.
Prices are only cheap when there is a mail-in rebate offer and even then it takes FOREVER to get your rebate if you get it at all.
Shipping charges are very high.

Also, it seems Compusa was charged for rebate fraud: http://www.theinquirer.net/?article=21807

"

"I ordered a mouse through CompUSA's web site for an instore pickup. Minutes later, I received an e-mail confirmation that the mouse was available for pickup and that it will be held for me for 72 hours. The next day, I go to the CompUSA store to pick up my mouse and the customer service guy told me they don't have it in stock. What's the point of the in-store pickup option if the customer service people are too stupid to hold my mouse for pickup? I complained about it through CompUSA's web site and they didn't even reply to my complaint. This is the last time I buy anything from CompUSA.

Edit: I received an e-mail apology from CompUSA for the item not being in stock. They should have at least offered to ship the mouse to me from a different store. I am still not happy with them.
"