"Well I decided to buy a new larger capacity washer/dryer from Conn's and the added warranty was offered to me along with a whole bunch of good things it offers. Well it took a little over a year after purchase for my washer to start shooting water everywhere! I called the Friday night it went out, but they were closed. I then called Saturday morning and they were closed for Mother's Day (which was actually on Sunday so I guess they needed the whole weekend off). So Monday morning I call and earliest appt was that Friday. I take the whole off work because forbid them to give me a time window until the morning of appt which they don't really keep. They come out and say I need a part and they will call when it comes. By the middle of the next week I call to check. Part there, but no call to me. Next available repair date is another week out. I work and have to sit at home again? 3 wks with 6people's clothes? Wastec money at laundromat? Rude customer service techs? Can you say I will never buy from Conn's again? Bad thing is they aren't even paid for and no you don't get a discount for lack of use because they have 30 days to actually repair an item!! I DON'T THINK THEY SHOULD EVEN GET ONE STAR FOR THE LACK OF EMPATHY AND THEIR RUDE EMPLOYEE THAT HUNG UP ON ME BECAUSE I WAS IRRITATED! NO STARS!!"

"Prior to buying agian at conn's I have been a customer for 6 yrs. On Feb 2012 I decided to purchase a Front loader washer and dryer and it came with free pedestals. Good right! No not so fast.. After a week of having it in my home the washer was not working properly and I went back to the store and told them to pick it up. Even at this they took their sweet time that after three weeks I received a collection notice for non-payment of an equipment that I reported was not working. Even though this issue was corrected it took approximately three months to resolved my credit report. Unfortunately, this new salesperson name Ali took over in helping me with the replacement. This sales person never wrote out a new contract, did not request credit be applied to the old balance and currently I tried to pay it off but noticed that I am paying the first washer and dryer. Conn is a rip off!!! They are trying to rip people off with their money!!! These new sales rep, account manager, regional manager, and store manager as well as the help desk and credit department don't know what they doing!!! Is not worth buying from Conn's anymore...Poor CUSTOMER SERVICE!!!!"

"I think they have one too many "n's" in their name. The quality of this furniture is not what your lead to expect. After one week the foam is already flattening out. Very disappointed, very disappointed. Caveatr emptor, you get what you pay for. One good note, the delivery men were most helpful and courteous, nor do I blame the poor saleswoman trying to make a living."

"I have never had a more unpleasant experience shopping for anything at a store. To say my sales person was overly aggressive, rude, and indifferent except in making a sale....is an understatement. I repeatedly advised the sales rep... I was here to choose the model/size TV and then purchase it the NEXT NIGHT when I have time to bring it home and install it. She kept saying she was on commission and would not be working the next day. I told her to give me her business card and I will ask that she receive credit for the sale. That of course was not good enough. I asked that just my girlfriend and I walk the TV aisle but she followed along all the same. Then she asked that I be introduced 'to someone'. The Manager practically grunted when I politely said I'll be back tomorrow and he then turned his back on me. And you know, my plan was totally upfront and honest; and I would have gone back the next day to purchase and pick-up the 50" TV. NOT NOW. Sorry, not after that experience. And this is from a customer that has purchased several big ticket items from your store the past several years. Frankly I blame executive management for not sailing this ship correctly.

And these Brick/Mortar stores wonder why they are being out-competed by the Internet stores?...hmmm, maybe due to Customer Service???!"

"The WORST CUSTOMER SERVICE EVER!!! The sales associates don't know what they are talking about & seem lost most of the time. We purchased a small upright freeze, that we picked up at the warehouse. We had the freezer about a month or less & it stopped working...so I called service repair line (we bought the service contract) & they sent a repair man out a few days later. I was informed that they do not fix this model & someone would bring me a new one & pick this one up. Well, I never heard from them, so my husband went to the store to see what was going on. He was informed that since we picked it up instead of having it delivered we would have to take it back to the warehouse & trade it out ourselves. This is ridiculous, I did nothing to break the freeze, so with good customer service you would think they would trade it out by bring us a new one...wrong!! My husband then asked for the district managers phone number & was told by the store manager he didn't have a phone...what kind of district manager doesn't have a phone????? After about 2 weeks I phoned the customer service department & explained the situation & I was told the very same thing they told my husband, that I would have to bring it back. So, I told the lady I would bring it back & want all monies returned. This is where she informs me that there will be a 15% restocking fee...I said for what it's broke you can't resell it!! I also asked for a managers phone number & was informed that they don't have any phone number for managers. After I was put on hold several times the representative asked if I would like to file a complaint...duh what do you think? Then she asked me what I wanted on the complaint..duh??? I just told you the story, so you can put whatever you would like on the complaint. I again asked for a managers phone number & she still said they don't have any phone numbers. I asked who would call me & she stated that she didn't know because the complaint would go to an overseer & they would choose the manger!!! This is the worst customer service ever....I asked the representative if she had ever read the reviews for Conn's, I told her they were not good at all & I would think they as a company they would want to change this! So, now I should hear from someone in 24 to 28 hours..so the story goes on. I will never buy anything from Conn's again! & advise others not to buy there either!! I will also be reporting them to the BBB.
Anna Pace, Houston, TX"

"Conns...well they are the worst! From the start of the whole thing. The salesperson, lack of knowledge. She sold us on a sectional set and tv stand. It started okay (for the first few months). In the few months we went and purchased a bed, mattress (pillow top) with foot and head board. Again it was ok. Into the 6 months of having all, our sectional was coming aprt at seams. A tear was put on a back pillow part. Called to have it repaired. This after we've paid extra to have the warranty/insurance on it. Which we purchased the warranty/insurance beccause we were told by the salesperson that it would cover so much, including wear and tear. It took them 3 months to come out after calling twice. Even after giving them the name and whatever number they give you, they pretty much called me a liar! A month later a guy shows up, without my knowledge. He takes pictures and asks how it happened, why is it so big now. I told him, well heck, from the first time I called it took 5 months for someone to come out! People still sat on the sectional, what do you expect? It wouldnt of gotten this bad if some one came out like I requested. Anyway it took another few months for them to contact us on what they were going to do. Well we were told the warranty doesnt cover it. At this point we are mad. While going back and forth on the phones, to the stores with them on honoring the warranty, the piece of crap bed we also purchased from them, the little wood pieces that hold up the slats that hold up the mattress broke off. My husband was again mad. (i could use the actual words that have been said, but trying to keep it clean) Well for starters very badly made. Anyhow with that we have our mattresses on a metal frame with the actual head and foot board fram sits around it, pretty much for looks. Anyhow, back to the sectional, my husband called again, they come back and tell my husband saying the sectional we purchased is discontinued! Oh my husband is floored! I'm fed up myself. I contact BBB. It becomes a case now. Guess what? We werent honored the actual warranty, but we did get credit amount for the piece that was damaged. Ok for starters on this, we had a limited time to use the credit. (we didnt know this til a sales manager told us this when we went to check out what we could get) As we decided we will use it to get our kids a couple of small stereos. Well we were told we could not use it for multiple buys, I'm like you gotta be kidding me people! I had a fit at the store! They will do all they can to rip you off! So okay, whatever. Next payment time came, went to the original store (which turned into a clearance store now for conns) as my husband is making the payment, something catches my eye. I walk over to what looks exactly to what we had damanged at home!!! Oh let me tell you! I hollered to my husband from where I was at, look at this! My husband again was mad. He told the manager that was there we were told that you people discontinued this type of sectional. He was like sir Im not sure who told you this, but we have a list of what we do have. Oh my, it started a whole new issue. Told them we will never ever and make sure we tell others never to shop here. Well, the next problem with them is that they can harrass someone! My husband was layed off for awhile, they honored the unemployment insurance, where they continue paying the purchased items, but at a lower amount. But it was a monthly paperwork and faxing type of thing, it took awhile for them to get started on it, because again finding every excuse not to. Anyhow, knowing that my husband was doing all what he was supposed to do, they still called my husband 4 to 8 times a day asking for a payment. My husband told them they have lack of communication, because I just spoke to somone over this, I'm going to tell you the same thing what I told the others. Which he did. He recently just started working again. Now we are trying to get back up on our feet. He let them know he has started working, he will get a payment to them maybe next month, but if they cant accept that well come pick up the stuff. They refused. They told him sir you are just about done paying it off. My husband tells them well why call me 4 to 8 times on a daily basis, my home and mb. Hes told them he cant answer the mb phone because he is a truck drivier. They call here, but they dont want to speak to me because I'm not on the account. Yet they sure allow me to make a payment! The last time they called me I told them I cannot make the payment, they said why is that? Well I'm not on the account, like you told me when I tried to get info, in other words a statement to show where we are at. Yea they didnt like that, but I forwarned them about the harrassment, I've turned them in to FTC and BBB again for harrassment. All in all...DO NOT BOTHER WITH THIS COMPANY! HORRIBLE CUSTOMER SERVICE, LACK OF KNOWLEDGE, LACK OF RESPECT, VERY BADLY MADE PRODUCTS, LACK OF HONORING WARRANTYS (EVEN WHEN ITS ON PAPER), CONSTANT HARRASEMENT ON A DAILY BASIS...LIKE MY SON TOLD US....CONNS.....THE NAME SAYS IT ALL!!!!!"

"We went in to the Lafayette, La store to look at a Dyson vacuum, the sales girl was new and I was not sure they had the right vacuum. We were about to leave and use a coupon from Sears, but the girl called over a salesman who opened the box (there was no display) to show us the hose reach of the Dyson. Still not sure the salesman kept talking until he had my husband convinced he was the greatest salesman. The girl looked online at the vacuum but neglected to tell us that the one the store had in stock was not the one we saw online. My husband bought it. We come home I looked it up and it was not the right one. We had a hurricane that week, so we took it back to the New Iberia store, who would not take it back, because it was not purchased at his store. My husband had an upcoming meeting in Lafayette so he took the vacuum with him to return it after work. The store wants a 15% restocking fee. Our receipt did not have anything printed on it front or back. This was a shock to us. We had no idea Conns had any sort of a restocking fee. We stopped shopping at Circuit City way before they closed for the same reason. I stopped shopping at Best Buy for that reason also. The Dyson was taken out of the box only at the store by the salesman, I do not see why they could not have taken it back."

"I've had nothing but problem's from the appliance I bought at Conn's which isn't their fault but I've been very dissatisfied with their support and repair rules plus the extended warrantee is a scam that is ridiculously expensive."

"My husband and I financed a pillowtop mattress set from Conn's in January, (giving well over $1,000 for the set, before interest, etc.) along with the extra insurance. (Nearly $1,800 with insurance and interest) We noticed 6 months later that the mattress was showing signs of breaking down on both sides, (sunken places) but more on one side than the other, causing our backs and hips to hurt. I called to report it and several days later the mattress manufacturer sent someone out to inspect the set, taking pictures and measurements. I got a call today from Conn's saying that the mattress measurements only show a 1/2" sinkage and that is not considered a defect. My husband and I were both present when the measurements were taken, and the one side was well over 1-1/2"! They won't replace it. We have to wait another 90 days before they will send someone out to re-inspect. In the meantime our backs and hips are killing us. JUST A WARNING....THE WARRANTY AND EXTRA INSURANCE AREN'T WORTH THE PAPER THEY ARE WRITTEN ON. I will be taking my own pictures the next time the inspector comes out."

"Purchased Whirlpool Gold side by side refrigerator at the Baton Rouge Airline store and was extremely impressed with my salesman and his manager. The regular price was way better than Sears and Best Buy regular and sale price. The delivery was two days later. Received two calls keeping me informed of the delivery time. The delivery guys were very friendly and fast. They went the extra mile. Would definitely purchase from them again."

"WORST CUSTOMER SERVICE EVER! I walked right in told the salesman this is was I want, let's do the credit application. Despite having my ID in his hands, the salesman submitted a credit application IN THE WRONG NAME. I clearly printed my nameon the application and my signature is not hard to read. What this guy entered was not even close to my name. This will be a long, difficult fix with all of the credit bureaus. He said he corrected it, but did not. I spent 2 hours on the phone with the card issuer to correct my name and send letters to the bureaus about the fradulent application he submitted. I called the store many times, but got no call back. I sumbitted a request on the Conn's website and filed a complaint on the customer service number. I was again promised a call back. From all of this, I HAVE NOT RECEIVED ONE SINGE CALL! Now I am hounding them for my delivery fee rebate. They are telling me that it was submitted, but the rebate company has no record. Conn's will not even give me a balnk rebate form so that I can submit it for myself!"

"Deceptive advertising, salesman who lie and the worst customer service in the business. I highly suggest that you do business elsewhere."

"On 1/3/12 I purchased a Toshiba 65” 480HZ 3D LED TV (model number 65UL610U). From the time of purchase the TV has not refreshed at the appropriate specifications that the TV featured. As time progressed, additional issues were noticed with the TV such as vertical lines on the screen and shadowing. Additionally the TV is not powering on. A Repair Service Agreement was purchased along with the TV. A call into the service unit was placed on 5/7/12. No response was received. An additional call was placed to check on the status and I was told a 3rd party service would need to pick up the service ticket as Conn’s does not service Taylor, TX. It was also very likely that no 3rd party service would ever pick up the ticket and I should just wait. An additional call was placed to check on the status again and I was told again that no 3rd party service had picked up the ticket. At this time since no one was picking up the ticket, no one most likely ever would and no one would ever come service the TV. At this time I went into the Conn’s store located at 1601 South IH 35 Suite 500, Round Rock, TX and spoke to Jason on 5/19/12. He indicated that he would speak to the District Manager and would try to get a technician out to service the TV. I received a call on 5/21/12 indicating a service technician would come out on 5/22/12 to inspect the TV. When the technician (David Lafary) arrived to inspect the TV the TV would not power on in order for him to perform his diagnostics. We attempted to turn on the TV for over 30 minutes and the TV would not power on. Due to this, no diagnostics could be performed. David indicated that motherboard could take weeks to receive and he is unsure if one is even available. If one is, and it can fix the power issue, then the lines in the TV along with the clouding would still need to be accessed. Which at that time David indicated the LED panel would need to be replaced, would not be available and even if it was he wouldn’t come out to fix it as it would be a “pain in his ass to do” and they would have to try to find another technician to service this area. After receiving this information and receiving the report from David, I then went back to the store. I spoke to George Baldauf since the store manager Jessica Henderson was unavailable due to wedding planning. George attempted to contact several managers but all managers were unavailable and would not answer their phones. George indicated he would submit a complaint on our behalf. At this time I have had a non-working TV with a service order request in place with Conn’s for over 2 weeks. I paid for the Repair Service Agreement in order to have repair service on my merchandise and I should not have to visit the store and have a complaint submitted to the District Manager in order for a technician to visit my residence in order for the evaluation to occur. However, this is what has occurred. On top of that, the TV is non-operational as it will NOT power on. Due to this the further evaluation cannot be done. So at best I am stuck with a TV that will not power on, hoping that a part will get delivered and hoping a technician will come back out to install the part. After which then a diagnostic can then occur to then determine the TV has issues with the lines and the clouding. Then at this time it will be determined that the part is most likely not available as David said due to the TV being discontinued, this part will not be available. If by chance the part is available, then I have to hope a technician will again come back out to service the TV and install it. However as David said, he would not even do it as it is a “pain in his ass”. So I am left with a non-operational TV that is literally sitting in my living room taking up space doing nothing but collecting dust at this time while Conn’s is doing nothing about it. I do not want an exchange. I have two perfectly good 50” TV’s sitting in a storage unit that I would prefer to be using. Even though their specifications are lower than the one that I purchased, they perform at a much higher quality than this TV (well at least when it powers on). Therefore, I want a refund of my credit and I want to a check sent to me in the amount that I have paid. It’s that simple. I am not paying for something that is not operational and for something that Conn’s seems to be unwilling to service. Until this matter is resolved I will be posting my negative experience on all social media sites, filing a complaint with the BBB, and also sending this communication to you every day."

"Never shop at Conn's Appliances! I bought a new washer and dryer on Tuesday, the next day they broke the washer while loading it onto their truck. An hour past their delivery time, I called the store to ask why they were late. It wasn't until I was told to call the warehouse that I found out the product had been broken during the delivery. The general manager Eddie said he we would get to the bottom of the problem and call me back...no one called. Thursday the warehouse manager called saying that they would be delivering my washer and dryer. When I asked about the broken washer, were they able to replace it, he said " I do not know." Was Conn's really going to delivery me a broken washer? The warehouse manager said she would have to call me back once she talked to the delivery driver...no one called. Friday, I get a call from the store saying they have a better washer and dryer than the ones I purchased and if I wanted to pay the $400.00 difference they will have them delivered. I explained that they have cost me more then $400.00 to spend 4 days dealing with their mistake and that they should upgrade me for free. A few hours later after I have called Conn's corporate office explaining my problem their regional manager Clay calls me to say, "At this time we would like to refund your money..." Never shop at Conn's Appliances!"

"I have spent over 5k with them and on my last purchase of a computer, I wanted to exercise my option to price match as I found the computer for nearly $200 less elsewhere. Once I went in, I was told that they wouldn't price match since I got zero percent financing for six months and because the ad I had wasnt from the newspaper (my ad was from the Internet from a brick and mortar store)! Up until this point I had been pretty happy with them but now I am so furious I am going to take the computer back and buy from their competitor! I will never do business with then again


Sheisty doesn't even begin to cover it!!!! Don't mess with this company if you can avoid it!"