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Verified
1/5

2004-04-20

"ConsumerDepot had a problem verifying my alt-ship address (3 other merchant orders placed on the same day were delivered before ConsumerDepot even shipped). Their phone number ***-***-****) is answered by someone who only says they can't help with orders placed on the internet. I made 3 long distance calls to get that information! I was charged shipping on a product that was advertised on pricewatch.com as free shipping. I received an email that stated that free shipping applied on orders of 1 piece only...however this information is nowhere to be found on their order site and when I called them I was told that the problem was being worked on and would be corrected soon...with no mention of the one only "policy".
I ordered 2 epson c62 printers and a Nikon camera...I received only one printer and the camera. When I emailed a query I received an answer asking why I was asking about a month old order that was shipped in April...I responded by informing the twits that it is still April and asked for what they were smoking instead of the printer. Furthermore, even if the order had been over a month old was I supposed to accept less than I paid for?..(they had NO difficulty in charging my chargecard almost immediately)
"

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Variety of brands and products offered
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Ease of ordering online
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Verified
1/5

2004-04-19

"The paper shredder that I purchased April 2, 2004 and received April 9th did not function and cannot be repaired. This is not a bargain. They will not provide a refund"

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Verified
1/5

2004-04-14

"Why anyone would buy from them in the first place obviously have too much money to burn! They sell opened product for a little less then retail price, folks don't be fooled! liquidator are for suckers, don't be one of them.
"

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Verified
1/5

2004-03-15

"Unit described as new, sealed from factory. This unit is not new, obviously a return, and defective. Refused to give RMA due to excessively harsh 14 day return policy. The 14 days starts from the moment you place the order, not when you receive the item. Effectively, this means you have 1 day or so to look at the item."

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
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Variety of brands and products offered
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
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Verified
5/5

2004-03-04

"Easy to deal with, good products. I would buy from again."

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Overall quality of the company
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Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
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Verified
5/5

2004-02-22

"Ordered 5 mouse pads and they all arrived in a timely manner. Im happy with this order. "

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Overall quality of the company
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
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Being trustworthy
Being easy to reach
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Verified
5/5

2004-02-20

"Fast Shipping - GREAT PRICES, will be buying form again and again"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being trustworthy
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Making decisions on their own
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Verified
1/5

2004-02-20

"bought 2 new keyboards with the box included.They had staples labels stamped on them weird eh?Also purchased a Canon palm print calculator everything works except it was missing the AC ADAPTER THATS supposed to come with it!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-02-19

"DO NOT BUY ANYTHING FROM THIS COMPANY!!!!! I had purchased several pcs of equipment from this company with no problem until I had to return a laptop I just bought. The Manager was rude, arrogant, and condescending. The company does not adequately disclose it's return or warranty policies, provides no customer service, and sells used equipment as new or refurbished. Consumer Depot has 60 open complaints with the local BBB and has only resolved 1 complaint. The BBB has stopped taking complaints about this company because the company will not attempt good faith resolution of customer issues. I will have to send my laptop off to Compaq for work because Consumer Depot will not stand behind its warranty or return policies, whatever those policies might be. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Ease of checking delivery status
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Being updated on the exact date the delivery was sent
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Delivering products damage free
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Making decisions on their own
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Resolving problems
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Being knowledgeable
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Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
1/5

2004-02-14

"Not only did they send me a defective (dead pixel, bad rom) ipaq 5455--which was sold as new--but they deny that I returned the product under the RMA agreement, even though I have the signature and confirmation of delivery thanks to FedEx. They also changed their policy on my return several times during correspondence and consistently played dumb, even contradicting previous e-mails. They now have my money, and my broken ipaq, and the only way to sue them is if I want to make the trip to Tennessee to file a small claims suit. I will be pursuing an affidavit of forgery through my bank, and hopefully I will get my money back. DO NOT EVER BUY FROM THEM!!! THERE ENTIRE BUSINESS IS BASED ON SCAMMING PEOPLE AND RESELLING DEFECTIVE MERCHANDISE AS NEW!!! Also check www.fatwallet.com for more angry comments from consumers."

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Speed of web site
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Web site being easy to use

Verified
1/5

2004-02-09

"I purchased a palm sync cradle from these jerks in January. A week after the completion of this auction, I emailed bargaindepot04 stating I had not received information on how to check out. I received an email from telling me how to check out, followed quickly by another email they sent through eBay saying I had not paid. I wrote back complaining about the payment reminder and was informed that they had emailed me three times. I had received nothing from them until I emailed them a week after the auction.

I immediately paid the auction and received the receipt information on tracking. Their shipping methods are horrible, with no allowance for FedEx to drop off the product, so I had to go searching for the FedEx location to get the product. And then there's the $8 shipping fee to FedEx ground ship a $4 item from the next state over from me.

A week after the transaction was over, I received a non-paying bidder warning that was to go on my record, for "not having paid the auction." I wrote eBay and it was immediately removed. I left negative feedback on bargaindepot04. Tonight I checked my feedback, and they left negative feedback for me saying "Sorry you were unhappy." So now I have my first ever negative feedback on eBay, from the worst seller ever, because I left them bad feedback after they screwed me up one side and down the other?

These people suck. Never, EVER, do business with them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
Being easy to reach
Being knowledgeable
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2004-02-03

"Return policy stinks, sell completely worn out items as 'like new'. Beware!! Ebay item ***-***-****. Crooks, but read all the negative feed back here. Hopefully soon they will be shut down and prosecuted."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-01-19

"I don't know why anyone would buy from any company that says liquidator to being with.
If you must buy from plz don't expect to return anything! as you are pretty much screwed afterward, just take it as a learning experience and move onto something else. yes, I have lot and lots of bad experience buying crap from ripoff scam artist like them that why I don't and never ever touch any junk seller anymore even with a 100 footpole stick.

"

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Overall product shipping and delivery process

Verified
5/5

2004-01-18

"For what it's worth,
I ordered an optical mouse from this company. I received it in perfect working condition within a couple of days. They even included the software for it in which was not promised. I had a good ebay experience with them.
"

Detailed Review Benchmark + -
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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
1/5

2004-01-12

"I complained that I thought the shipping was too high. My item was a Playstation 2 Memory card. shouldn't cost more then 3.00 shipping. I didn't hear from the company, so I filed a negative feed back. Stating that I thought shipping was excessive, ground shipping would be fine. They in turn filed this. ( bargaindepot04( 18393) Jan-10-04 20:30:20 PST ***-***-**** B
Complaint : This Ebayer Cannot Read. Does not Follow Clearly Stated INSTRUCTIONS.) Yet I had no options to change the shipping. how could I not follow the instructions. I just refused to make the payment because of the excessive shipping. I'm not at all happy with their customer relations, for being new on ebay this is an unwelcome sight. the bit I made was for 11.50 shipping was 12.00 totaling 25.?? with tax.
"

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process