"Very easy to work with,fast delivery of item. Highly recommend as a seller. Item was in beautiful condition."
"Update: Perhaps Consumer Depot is coming around. Despite several emails to the contrary (see below) they did replace the incorrect item with the correct one. They even sent it quickly by FedEx. I'll probably give them another chance.
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I ordered a 60gb Fujitsu Pocket Drive. They sent a Sony Memory Stick. Not what I ordered. Their mistake, not mine. I obtained an RMA. I was not surprised to find that I was responsible for the return shipping. I was very surprised by the remainder of their return policy ! They informed me that instead of replacing the item with the one I ordered (that's all I wanted)they would credit me minus the original shipping charges plus a 20% restocking charge ! I emailed them questioning the ethics of charging me shipping and a restocking charge on their mistake and I was informed that they will not make any exceptions to their return policy. All I wanted was the item I ordered. How to guarantee a customer will never buy from you again ! "
"UPDATED SEP 20
Test case i will be updating this
were to begin. well at overstockdealz there are deals to be had i got a OEM HP #56 ink cartridge (factory sealed) for $10 shipped even the cheap knock offs cost more then that so i was happy to start with
then i had my friend order for the 2 of us and he is not happy
we ordered
60GB-SLV-KIT FUJITSU 60gb 2.5 External Pocket Drive USB 2.0 FUJITSU Hard Drive - Silver - Kit x 4 $39.99 $159.96
WDG1U5000NR WESTERN DIGITAL MyBook Essential Edition External 500GB External HDD 1 x $99.00 (Like New, in Original Packaging)
R01E160R MAXTOR 160GB OneTouch III External Mini Portable USB Hard Drive HDD 1 x $69.00
he ordered the WD My Book 500gb USB Hard Drive (2nd on this list)
and when he tested that drive he saw that it powers on but Windows can not see the HD so he looked at it more closely and saw that there is no HD inside it at all you can see light from the top cooling vents to the bottom ones where the HD is supposd to be and the USB HD box weights ounces not pounds
this is from a product that is Condition: Like New, in Original Packaging.
(BTW the other drives from this order look ok but i will be checking them some more)
like i said this is a good test case i have read lots of good reviews and lots of bad ones, but what scares me is that the bad ones are really bad i think even criminal (like one reviewer who said they charged him their standard restocking fee for an approved RMA that was defective besides the cost of shipping it back himself that is against their own Return Policies and Procedure and the list of bad ones go on
but like i said we will see
i plan on updating this post as i will be contacting them after the weekend
Sun Sep 16 2007
thank you
thegreatfixer
PS NOT MY FIRST REVIEW HERE
UPDATE SEP 20
my friend just received an email and they will handle the RMA competently which leaves me happy but wary of their quality control (its hard to miss the difference in weight of an item like this without its hard drive)
thank you
thegreatfixer"
"Added Sept 20 Check out State of Tennessee v. Consumer Depot, LLC et al.__ Original post. Order arrived today. Gameboy DS (Ser # NU40678283) doesn't work properly right out of the box. Can't calibrate/touchscreen non-responsive. After button released action keeps on going. Obviously defective and should had advertised "Untested" so I would have known it was defective rather than "tested like new". RMA link not working. Emailed about this. Will try again tomorrow after checking other items. _Sept 20 update_ RMA link still non-functioning. No response to email. Emailed again. INEPT or DISHONEST. Take your pick. Sept 26 update. RMA system working. Got RMA. We'll see. BTW, they advertised and I ordered GB DS charger. Received GB DS Lite charger (not compatible with DS). Disobeyed Rule #1 of internet shopping. When S&H seems unreasonable, merchandise will be defective or misrepresented. Should have know rip-off when S&H was $25.26. FedEX charge if I shipped $6.97. They as volume shipper certainly pay less. Between S&H and return shipping could have bought at local Walmart, had correct working items, and avoided this hassle. WILL YOU?"
"I ordered an Xbox 360 VGA Cable and a Xbox 360 universal remote control. They shipped the order quickly, however, the remote they sent me was NOT what was pictured on their website. I thought I ordered this: http://www.consumerdepot.com/products.asp?id=X803250-002B
But instead, I got this: http://img.engadget.com/common/images/8390731317563729.JPG?0.09093567823500259
Clearly, quite different. I've emailed customer service since there is NO PHONE NUMBER to call. Hopefully, I will hear back soon."
"Bad return policy- ordered a cheap $3 item and it arrived broken- they wouldn't send me a new one unless I paid for the return shipping of the defective item, which was more than the cost of the item. I complained about that, and they said they wouldn't make any exception; lost my business."
"The store is very reliable, offers a wide vatiety of products with excellent quality. "
"The transaction was fast, easy, and with no problems what so ever. I will be buying from this reseller in the future."
"I Just receive my order and so far so good
Thanks!"
"I was shipped a non-functioning device. When I realized this, I asked for a refund. The response was that it was, "outside of your return policy window, there is nothing further we can do in this situation." I feel that this is unfair and amounts to fraud. "
"I purchased a HP Photosmart 2575 all-in-one printer on ebay from Auction Logistix (bargainuniverse05). The printer was better than described. It is like brand new. I received it in 4 days (probably would have been sooner but it was the weekend). I actually won the bid on two printers from them, both are excellent. I will look at their store first from now on!! Thanx for a great shopping experience!!"
"Product as described (plus there was a toner cartridge in it even though there wasn't supposed to be); extremely fast shipping."
"I was skeptical at first about getting such a quality item at such a low price but my fears were removed when I received the product. It was a high quality item that arrived in a very short amount of time. It worked great when first hooked up and still works good to this date. I should have ordered a couple more of them when I had the chance. Thanks again for such a high quality item at such an affordable price.
"
"I place an order for an Xbox 360 remote and recieved the wrong item. I attempted to contact them the day I got it with very difficult directions. I then had to go away on business in which time the 14 days had past. Now they say that I have no recourse. I will now do what ever it takes to let everyone I can what kind of support you can expect to recieve if you do bussiness with Consumer Depot. They want to hide behind the internet I will let the internet show my discuss and hopefully with this kind of no customer support they will not be in business long.
Thank You,
Dale
"
"Fast shipping, nicely packaged. The item was exactly as described. Perfect transaction!"