"The quality of is excellent!"
"I've order from this site a few times. Quick shipping, good pricing and
excellent quality."
“Thank you so much for your glowing review! We are thrilled to hear that you have been satisfied with our quick shipping, reasonable pricing, and excellent quality products. We truly appreciate your continued support.”
"La premiere livraison s'est bien deroulee. Pour ce qui est du retour pour echange, vous avez expedie les nouvelles lentilles a une autre adresse que celle de ma commande. J'ai vu ladressse sur la facture et j'ai peu les recuperer.
"
“Thank you for your feedback and for choosing Contactsexpress.ca! We are glad to hear that your initial delivery went smoothly. We apologize for the inconvenience regarding the address mix-up for your exchange, but we're thrilled you were able to retrieve your new contacts. Your satisfaction is our priority and we appreciate your understanding.”
"Frustrated with my eye doctor as I can only buy a year at a time, yet during this covid-19 situation, I don't want to order for a full year since I'm pretty sure my prescription for one eye has changed and once they are seeing patients again I will need to have my eyes tested.
Nice to have the flexibility to order through you."
"great service and fast so great"
“Thank you so much for the amazing feedback! We are thrilled that you had a great experience with our service. We truly appreciate your kind words and look forward to serving you again in the future.”
"Exemplary service and I will be back"
“We are thrilled to hear that you had a great experience with our service! Thank you for taking the time to share your feedback. We look forward to serving you again in the future.”
"I was actually shocked when my contacts arrived a day after I ordered them! Good prices too! "
“We are thrilled to hear that you had such a positive experience with us! Thank you for choosing Contactsexpress.ca for your contact lens needs. We are glad that you found our delivery time fast and our prices affordable. We look forward to serving you again in the future!”
"So easy to order the process was very simple and user friendly "
“We are thrilled to hear that you found our ordering process to be simple and user-friendly! Thank you for taking the time to share your positive experience with us. We appreciate your feedback and look forward to serving you again in the future.”
"Pricing is great , shipping is fast and website is very easy to use!"
“Thank you so much for the fantastic review! We are thrilled to hear that you found our website easy to use and that you had a great experience re-ordering with us. We appreciate your support and look forward to serving you again in the future.”
"Your site kept kicking me out and not accepting payment. I was given 3 discount codes and none worked until it was the smallest amount available. Very misleading"
“Thank you for bringing this matter to our attention, and please accept our sincere apologies for the inconvenience you experienced while trying to make a purchase on our website. we will be reaching out to you shortly with a compatible promo code as a gesture of goodwill. We want to ensure that you receive the discount you were entitled to and that your next shopping experience with us is seamless and enjoyable.”
"Was great right up until getting bothered by surveys "
“Thank you for sharing your feedback with us. We're glad to hear that you had a positive experience with us. We apologize if you felt bothered by surveys. We strive to gather feedback from our customers to improve our services, but we understand that the timing and frequency of surveys can be overwhelming. We will take the necessary action for this. Thank you for choosing us, and we hope to serve you again in the future.”
"I found I mistakenly ordered the wrong strength. Made a quick call and return process was very easy thanks to the agent. Even though it was my mistake!"
“Thank you so much for your amazing feedback! We are thrilled to hear that our customer service team was able to assist you with your return so quickly and easily. We appreciate your kind words and are grateful for the opportunity to rectify the situation for you. Thank you for choosing Contactsexpress.ca!”
"I ordered contacts last night and received them today!!! Impressive! I tried them on and they’re the right prescription too, happily surprised! "
“We are thrilled to hear that you had such a positive experience with us! Thank you for taking the time to share your feedback. We are delighted that you received your contacts so quickly and that they are the right prescription. Enjoy your new lenses!”
"I ordered the wrong lenses by accident and they sent me new ones right away and even paid for return shipping on the ones I ordered!!!"
“We are thrilled to hear that you had a positive experience with our customer service team! We always strive to go above and beyond for our customers, and we are delighted that we could help you with your order. Thank you for choosing Contactsexpress.ca for your lens needs!”
"I will not return due to shipping and processing fees."
“Thank you for sharing your feedback with us. We understand your concerns, and we're committed to providing a more satisfactory experience for our customers. We'd like to make things right for you, so we'll be reaching out shortly to discuss options, including the possibility of offering a better discount to offset the fees you've encountered. Your satisfaction is important to us, and we want to ensure that you're completely happy with your experience.”
A rep from Contactsexpress.ca, Kits-AlexM, has responded:
“Thank you so much for your amazing feedback! We're thrilled to hear that you had a great experience with us and that you're loving the quality of our service. Your satisfaction is our top priority, and we can't wait to assist you again in the future.”