Full Rating Profile + -
Product & services pricing
Chance of future purchase:
Shipping & packaging:
Customer service:
Return/Replacement policy:
Discount codees frustrating!!
"Why do you give bigger discounts to new customers and not loyal re users"
Always great
"Easy to order, cheap, and fast delivery "
A rep from Contactsexpress.ca, KitsCS, has responded:
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a great experience with our service. Your feedback means the world to us, and we look forward to serving you again in the future.”
Dependable
"Never had any issues with my orders."
A rep from Contactsexpress.ca, KitsCS, has responded:
“Thank you so much for your positive feedback! We are thrilled to hear that you have had a great experience with us and that we have been able to provide you with dependable service. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations with each and every order.”
The prices are not fair and correct.
"Hi,
Actually I was mislead by someone who told me last time that my order would be repeated and I'll pay same or better price than last time. Unfortunately It did not happen.
The price of the lenses by %20% which is almost undermined the promotion..
Overall your pricing is not fair at all.
"
A rep from Contactsexpress.ca, KitsCS, has responded:
“I'm sorry to hear about your disappointment with the pricing of your order. We strive to provide fair and competitive prices for all our products. ! One of our agents will contact you shortly for further assistance.. We are here to help and address any issues you may have. Thank you for sharing your feedback with us.”
Fast shipping
"Great affordable pricing fast shipping "
A rep from Contactsexpress.ca, KitsCS, has responded:
“Thank you for your amazing feedback! We are thrilled to hear that you had a great experience with our fast shipping and affordable pricing. We appreciate your support and look forward to serving you again soon!”
Fast reliable
"Used to use competition but they never have stock. This is great!"
A rep from Contactsexpress.ca, KitsCS, has responded:
“Thank you so much for the amazing review! We're thrilled to hear that you found us fast and reliable. We appreciate your support and look forward to serving you again soon!”
Fast good price
"Easy to navigate and great offers"
A rep from Contactsexpress.ca, KitsCS, has responded:
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate and that you enjoyed our great offers. We appreciate your feedback and look forward to serving you again in the future.”
Easy peasy!
"Easy to use and you remembered my previous order so I didn't have to re-enter all my information again."
A rep from Contactsexpress.ca, KitsCS, has responded:
“We're thrilled to hear that you had such a seamless experience with Contactsexpress.ca! Thank you for taking the time to share your positive feedback. We're glad our system made it easy for you to place your order without any hassle. We appreciate your support and look forward to serving you again in the future!”
nice website
"it is a nice website, and looks easy to order.
I don't agree with the extra charges for shipping and processing order when it is a return simple one lens order and I get charged $15.00 extra."
A rep from Contactsexpress.ca, KitsCS, has responded:
“Thank you so much for your feedback! We're thrilled to hear that you find our website easy to use. We appreciate your input on the shipping and processing fees and will definitely take that into consideration as we work to improve our services. Your support means the world to us!”
Quick, easy and a great rebate!
"Very easy to order online and was offered a 30% rebate. "
A rep from Contactsexpress.ca, KitsCS, has responded:
“Thank you so much for the awesome review! We're thrilled to hear that you had a quick and easy experience ordering from us, and we're so glad you were able to take advantage of the 30% rebate. Enjoy your purchase!”
so far so good
"I will see how long it takes for them to come in but the ordering process was easy so far."
A rep from Contactsexpress.ca, KitsCS, has responded:
“Thank you for the great feedback! We're thrilled to hear that you found the ordering process easy. We can't wait for you to receive your items. Stay tuned for more updates from Contactsexpress.ca!”
Easy as ABC
"I love the re-order feature! Thank you for making things easy for your customers!"
A rep from Contactsexpress.ca, KitsCS, has responded:
“We are thrilled to hear that you found our re-order feature so convenient! Thank you for your positive feedback and for choosing Contactsexpress.ca. We appreciate your support and look forward to serving you again in the future!”
Good Deals
"Good Deals always on contact lenses. I wouldn’t buy my contacts anywhere else but Contacts Express!!! Thank You!!!"
A rep from Contactsexpress.ca, KitsCS, has responded:
“We're thrilled to hear that you've been enjoying the great deals on contact lenses at Contacts Express! Thank you so much for choosing us as your go-to source for contacts. We appreciate your support and look forward to continuing to provide you with top-notch service.”
Easy to use direct billing
"I was able to easily use my insurance through the direct billing option.
Very happy with the user ability of the site!"
A rep from Contactsexpress.ca, KitsCS, has responded:
“Thank you so much for your fantastic 5-star review! We are thrilled to hear that you found our direct billing option easy to use and that you are happy with the user ability of our site. Your satisfaction is our top priority, and we appreciate your feedback.”
Amazing site
"have ordered from here a ton of times and have always had an amazing experience. once my package got lost, and they immediately sent me a new one. they always have great deals too!"
A rep from Contactsexpress.ca, KitsCS, has responded:
“Thank you so much for your amazing review! We are thrilled to hear that you have had great experiences with us and that we were able to quickly resolve any issues you encountered. We appreciate your continued support and look forward to serving you again in the future.”
A rep from Contactsexpress.ca, KitsCS, has responded:
“I'm sorry to hear about your frustration with the discount codes. We value all of our customers, both new and loyal ones, and strive to provide fair and equal discounts for everyone. We appreciate your feedback and will take this into consideration for future promotions. One of our agents will contact you for further assistance. ”