"Contacts.ca has the best deals on contacts as well as customer service. Plus the sunglasses they send in the packages are so stinking cute"
"Just posting this because they daily remind me to post a review….bah"
“Thank you for taking the time to provide your feedback. I apologize if our review reminders have been bothersome. We understand that receiving frequent reminders can be frustrating. Please know that we value your opinion and would never want to inconvenience you. We will review our review reminder system to ensure it is not causing any unnecessary disruptions. If you have any further concerns or suggestions, please feel free to let us know. Thank you for bringing this to our attention.”
"Speed of shipping was very important this time around"
“Thank you so much for the amazing review! We are thrilled to hear that your experience with us was quick and easy. We understand that speed of shipping is crucial, and we're glad we were able to meet your expectations. Your satisfaction means the world to us!”
"always find what I need at competitive price"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that your experience with Contactsexpress.ca was quick and easy. It's always our goal to provide our customers with exactly what they need at a competitive price. We appreciate your support and look forward to serving you again in the future.”
"Your team was exceptional. I did not receive my first order was lost by the courier, postage, and the customer service team cared enough to follow up with me three times to make sure I got replacement contacts that I could use immediately and thanks to them I have received my contacts and can see again. Thank you for an exceptional experience."
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a fabulous experience with our team. We apologize for the inconvenience caused by the lost first order, but we're glad our customer service team went above and beyond to ensure you received your replacement contacts quickly. We're even more thrilled that you can see clearly again! Thank you for choosing Contactsexpress.ca and for your kind words.”
"Thought I was getting a free gift but it's only in place of a discount code. Save 15% and then see free sunglasses at bottom of page for free but they're not actually free. If you add them to your cart your 15% discount is removed."
“Thank you for bringing this issue to our attention. We apologize for any confusion caused by our website's wording regarding the free sunglasses offer. We understand that it can be frustrating to think you are receiving a free gift but find out it is only in place of a discount code. We apologize for this miscommunication and any inconvenience it may have caused. We will review the wording on our website to ensure it is clearer for our customers. If you have any further concerns or questions, please don't hesitate to reach out to us.”
"First time ordering. Was impressed with the quick delivery and ease of ordering. Will definitely purchase my contact lenses from contactsexpress again. "
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had an excellent experience with us. It's fantastic to know that you were impressed with the quick delivery and found the ordering process easy. We are overjoyed that you will be choosing Contactsexpress again for your contact lens purchases. We truly appreciate your support and look forward to serving you again in the future.”
"Always quick and easy. The gifted sunglasses are sometimes just a waste (poor quality) and put into recycling or given to goodwill."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that your experience with Contactsexpress.ca has always been quick and easy. We sincerely apologize if you found the gifted sunglasses to be of poor quality. We value your feedback and will definitely take it into consideration to improve our products in the future. We appreciate your support and look forward to serving you again soon!”
"Don’t blink too fast, your order is done!!"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that our service was as fast as lightning for you. We appreciate your support and are delighted that your order was completed in no time. Thank you for choosing us and we look forward to serving you again in the future!”
"Free sun glasses - removes a better offer for auto ship. First time offer - removes another offer. "
“Thank you for sharing your feedback with us about the offer codes. We apologize for any confusion or inconvenience this may have caused. We understand that the situation with the free sunglasses and the auto ship offer can be frustrating. Our goal is to provide our customers with valuable promotions, and we apologize if it seemed unclear or complicated. We appreciate your feedback and will take it into consideration to improve our offer code system. An agent will contact you for further assistance.”
"Love their contacts very comfortable and easy to insert. Can see really well in them. Will definitely be a returning customer. "
“Thank you so much for your amazing review! We are thrilled to hear that you had a wonderful experience with our company and that you love our contacts. It's great to know that they are comfortable and easy to insert, and most importantly, that you can see really well in them. We truly appreciate your business and we look forward to serving you again as a returning customer.”
"Price to high... the price in store is 70$....it maybe my Last order.
Thanks"
“Thank you for taking the time to provide us with your feedback. We understand your concerns regarding the recent price increase and want to reassure you that we are committed to offering competitive pricing for our products.
It is important to note that prices are subject to change due to various factors, including inflation, changes in raw material costs, and market demand. While we strive to maintain reasonable prices for our customers, unfortunately, these factors can sometimes lead to price increases.
We value your loyalty to our brand and appreciate your trust in us. Rest assured that we are always exploring ways to keep our prices reasonable while ensuring the quality of our products. One of our agents will contact you for further assistance.”
"Very efficient delivery and service!"
“Thank you so much for your amazing feedback! We are thrilled to hear that you had a great experience with our delivery and service. Your satisfaction is our top priority, and we are glad to know that we were able to meet your expectations. We appreciate your support and look forward to serving you again in the future.”
"Best in the contacts world! Prompt delivery, quality products & excellent customer service! "
“Thank you so much for your amazing review! We are thrilled to hear that you had such a positive experience with Contactsexpress.ca. We take great pride in delivering prompt service, high-quality products, and exceptional customer service. Your satisfaction is our top priority, and we're grateful for your kind words. We look forward to serving you again in the future.”
"Unfortunately the contacts are too thin and I used half the pack in a week. Will not order these again"
“Thank you for your feedback. We appreciate when customers let us know when things are not right. The lenses we sell are the exact same as you would receive from your local eye care provider. They originate directly from the manufacturer in factory sealed packaging. We are sorry to hear about the issues you have encountered with your lenses but rest assured, we will get this fixed for you! One of our agents will contact you for further assistance.”
A rep from Contactsexpress.ca, KitsAndreaM, has responded:
“Thank you so much for leaving us such a wonderful review! We're thrilled to hear that you've had an amazing experience with us at Contactsexpress.ca. We're glad you found the best deals on contacts and that our customer service exceeded your expectations. And we agree, those sunglasses in the packages are absolutely adorable! We appreciate your support and can't wait to continue providing you with top-notch service.”