"Had a new prescription that I downloaded but my old prescription was sent. Quickly fixed and the right on was sent. First one came by Canada post and second time by delivery which I had to reroute as we would be away in vacation
I had ordered so that I would have new script on my vacation but didn’t work out that way"
"I always find the prices here to be the best, shipping is super fast, and the one time I had a problem with an order not arriving, they were extremely helpful. I highly recommend purchasing from here."
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you always have a great experience with us. We take pride in offering the best prices and fast shipping. We are also glad to hear that our customer support team was able to assist you when you had an issue with an order. Your recommendation means the world to us. We look forward to serving you again soon!”
"Got contacts within a week was very pleased thanks will buy again."
"Had a mishap with delivery and a pair of glasses. Contacts express followed thru with resolve
without my having to contact them first ! Excellent service."
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you were satisfied with our service and that we were able to resolve the mishap with your delivery and glasses. We always strive to provide excellent service and it's wonderful to know that we met your expectations. Your feedback is greatly appreciated and we look forward to serving you again in the future!”
"Livraison rapide et efficace !"
“Thank you so much for your excellent 5-star review! We are thrilled to hear that you had a fast and efficient delivery experience with us. Your satisfaction is our top priority, and we appreciate your feedback. We look forward to serving you again in the future!”
"I noticed when I added the discount code, the processing fee doubled. We will order from another company next time. Thank you."
“Thank you for your feedback. We apologize for any frustration caused by the increasing prices and the processing fee. We constantly evaluate our pricing to balance quality and affordability, but we understand the importance of transparency. If you have any specific suggestions or concerns, please feel free to reach out to our customer service team, and we will be more than happy to help.”
"Kind of expensive for one box of contacts. Then was charged a processing fee that was higher than the shipping fee"
“Thank you for your feedback. We apologize for any frustration caused by the increasing prices and the processing fee. We constantly evaluate our pricing to balance quality and affordability, but we understand the importance of transparency. If you have any specific suggestions or concerns, please feel free to reach out to our customer service team, and we will be more than happy to help.”
"I was down to my last pair of contacts that I wear day and night. The usual place I buy from increased their prices so I decided to do an internet search and found Contacts Express - an old friend. I quickly noticed there was a sale on my contacts and purchased them using their easy sales platform. To my surprise, I had completed my order within 2 minutes. And to top it off, I will have my contacts within 2 days! Thank you Contacts Express!!"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you had a positive experience with our easy sales platform and found a great deal on your contacts. We understand how important it is to have a reliable and affordable source for your vision needs, and we're glad we could be that for you. We're also happy to hear that your order was completed quickly, and you'll be receiving your contacts in just 2 days! Thank you for choosing Contacts Express, and we truly appreciate your support.”
"Your prices are continuing to go up. I will be looking for another supplier. I don’t understand why you have a 10 dollar processing fee. "
“Thank you for your feedback. We apologize for any frustration caused by the increasing prices and the processing fee. We constantly evaluate our pricing to balance quality and affordability, but we understand the importance of transparency. As such the processing fee is indicated on the page before you provide any of your personal information and included in the total cost shown on the last page before you complete the order. If you have any specific suggestions or concerns, please feel free to reach out to our customer service team, and we will be more than happy to help.”
"I think shipping should be free"
“Thank you so much for your amazing 5-star review! We truly appreciate your feedback and your suggestion about free shipping. It's customers like you that help us improve our services. We're constantly working on finding new ways to enhance our delivery options, and your input is invaluable. Stay tuned for future updates, and happy shopping with Contactsexpress.ca!”
"User interface is more complicated than it needs to be "
“Thank you for sharing your feedback about our user interface. We apologize for any confusion or frustration caused by its complexity.
We appreciate your input as it helps us identify areas for improvement. Our team is actively working on streamlining the user interface to make it more user-friendly and intuitive. One of our agents will contact you shortly for more details.”
"Easy to order and always come in a timely manner !"
“Thank you so much for your amazing feedback! We're thrilled to hear that you found our ordering process quick and easy. We always strive to provide excellent service and ensure that your orders arrive on time. Your satisfaction is our top priority, and we appreciate your support.”
"My order came in good time and i was happy with every thing!"
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you were happy with your order and that everything met your expectations. We strive to deliver our products promptly, and we are delighted to know that your order arrived in good time. We appreciate your support and hope to serve you again soon.”
"My contact lenses were on sale. They were shipped and delivered within the week. "
“Thank you so much for sharing your positive experience with us! We're thrilled to hear that you received your contact lenses quickly and that they were on sale. Our team works hard to ensure fast shipping and great deals for our customers. We appreciate your support and hope to serve you again in the future.”
"Great website to quickly order contacts. Love reorder option"
“Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience with our website and that you found it convenient to order your contacts. We're also glad that you love our reorder option, making it even easier for you to get the contacts you need. We truly appreciate your support and look forward to serving you again in the future.”
A rep from Contactsexpress.ca, KitsAndreaM, has responded:
“We apologize for the inconvenience you experienced with your prescription order. It's regrettable that the wrong script was initially sent, causing disruption to your plans, especially during your vacation.
We're glad to hear that the issue was promptly addressed, and the correct prescription was sent to you. However, we understand the frustration of having to deal with the rerouting of the delivery due to the timing of your vacation.
Your feedback is important to us, and we will review our processes to prevent similar occurrences in the future. We sincerely apologize for any inconvenience this may have caused you during your vacation.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. We're here to ensure that your future experiences with us are smooth and hassle-free. Thank you for your understanding.”