"Great website to quickly order contacts. Love reorder option"
"I love my brown contacts! They look very natural!
"
“Thank you so much for your amazing review! We are thrilled to hear that you love your brown contacts and find them to be very natural-looking. Your satisfaction is our top priority and we're grateful for your support. Enjoy your beautiful new look with confidence!”
"My contacts were back ordered, and they came to me offering me a discount towards their glasses! Thank you "
“Thank you so much for sharing your positive experience with us! We're thrilled to hear that our team went above and beyond to assist you when your contacts were back ordered. It's always our goal to provide exceptional customer service, and we're glad we could offer you a discount towards our glasses as a way to compensate for any inconvenience caused. We truly appreciate your business and look forward to serving you again in the future.”
"I accidentally ordered the wrong prescription (“+”vs “-“) and they replaced my order for free (with free return shipping)!!!"
“Thank you so much for leaving us this amazing 5-star review! We are so thrilled to hear that you received exceptional service from our team at Contacts Express. We understand that mistakes happen, and we are always here to make things right for our valued customers like you. Providing free replacement and free return shipping is just one way we show our commitment to customer satisfaction. We truly appreciate your support and we hope to serve you again in the future.”
"Perfect experience not bad to say"
“Thank you so much for your 5-star review! We're thrilled to hear that you had a perfect experience with us. We really appreciate your kind words and your support. Thank you again and we look forward to serving you in the future!”
"It was a very easy process ordering contact lenses I managed to save some money as well. That’s a bonus and that will encourage me. To use contact express again again.
I’m pretty satisfied!"
“Thank you so much for your amazing review! We are thrilled to hear that you had a great experience ordering contact lenses from us and that you were able to save money as well. Your satisfaction means a lot to us and we are excited to serve you again in the future.”
"Wish. That if there was an offer of " reorder and get 15%," . That there wasn't a minimum order price since it's specifically saying "REORDER for the offer"
Disappointed "
“We apologize for any confusion or frustration caused by our reorder offer. We understand that the minimum order price requirement may be disappointing. Thank you for bringing this to our attention. One of our agents will contact you shortly for more details.”
"I love my new contacts! So comfortable"
“Thank you so much for your amazing review! We're thrilled to hear that you received your contacts quickly and that you love them. Comfort is definitely a top priority for us, so we're glad they feel great on your eyes. If you ever need any assistance in the future, feel free to reach out. Cheers!”
"First order - so hoping for fast shipping and good quality."
“Thank you so much for choosing Contactsexpress.ca for your first order! We're excited to have you as a customer. Rest assured, we strive for both fast shipping and excellent quality. We appreciate your trust in us and can't wait for you to receive your order.”
"Was promised my money back for shipping and did not receive "
“Thank you for bringing this to our attention. We apologize for the delay in your express shipping order and for not receiving the promised refund. We understand how frustrating this must have been for you.
Our priority is to resolve this issue and ensure that you receive the refund you were promised, and one of our agents will contact you shortly.”
"Perfect quick delivery of my lens"
“Thank you so much for leaving us this amazing 5-star review! We are thrilled to hear that you experienced fast service and a perfect quick delivery of your lens. We strive to provide our customers with the best possible service, and it's always rewarding to know that we've met your expectations. We truly appreciate your support and look forward to serving you again in the future.”
"The web page said $12.73 per box and the invoice says $14.98 per box. "
“Thank you for bringing this discrepancy to our attention, and we apologize for any confusion regarding the pricing of your recent order.
We understand your concern regarding the difference between the price displayed on our website and the price listed on your invoice. To clarify, the price of $12.73 per box is achievable when applying the specified discount code during the checkout process.
Upon reviewing your order, we're pleased to inform you that a better discount has already been applied to your purchase, resulting in a lower overall price per box than the standard rate. We strive to offer competitive prices and discounts to ensure our customers receive the best value for their purchases.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to us. Your satisfaction is our priority, and we're here to address any concerns you may have.
Thank you for your understanding, and we appreciate your continued support.”
"have been buying here for decades, but progressively they have become quirky and grabby. First they try to push you to order larger volume to attain threshold discount, but then they layer -in higher handling fee, plus shipping fee. These are literally super micro sized parcels, but they charge $18 for shipping and handling on $99 order for domestic shipment. can not wait for competition to step up. These guys need to be Amazoned!!"
“Thank you for your continued loyalty and for sharing your feedback with us. We appreciate your long-standing support and want to address your concerns regarding our shipping and handling charges.
We understand that transparency and fairness are paramount when it comes to pricing, and we want to assure you that our handling and shipping fees are clearly specified on the cart before any personal information is provided. We strive to be transparent about all costs associated with your order.
Regarding our pricing structure, we believe in offering competitive prices while maintaining the quality of our products and services. We do stand by our prices as being among the lowest in the market, and we also offer price matching to ensure that our customers receive the best value possible.
We apologize if our recent adjustments to our pricing structure have caused any inconvenience or dissatisfaction. Your feedback is invaluable to us, and we will certainly take your comments into consideration as we continually evaluate and improve our policies.
Please know that we are committed to providing you with exceptional service and value, and we truly appreciate your feedback as we strive to meet and exceed your expectations.
If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for your understanding and continued support.”
" The contests came in the time frame they said they would. The order was accurate.
Only issue was, and this is partly my fault for not checking the final invoice before hitting order, But the only issue was that it was easy to get the patient name and name of the person buying them mixed up. This made it difficult to claim them on insurance. That is because insurance companies ****. But I would buy from them again. "
“Thank you so much for the positive review! We are thrilled to hear that our contests arrived within the promised timeframe and that your order was accurate. We apologize for any confusion regarding the patient name and the name of the person buying them, but we appreciate your understanding. We look forward to serving you again in the future!”
"The Customer help person was able to fix my on line order to my satisfaction.
"
“Thank you so much for your kind words! We're thrilled to hear that our customer service team was able to assist you in fixing your online order to your satisfaction. Your satisfaction is our top priority, and we're grateful for the opportunity to help. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future!”
A rep from Contactsexpress.ca, KitsAndreaM, has responded:
“Thank you so much for the fantastic 5-star review! We're thrilled to hear that you had a great experience with our website and that you found it convenient to order your contacts. We're also glad that you love our reorder option, making it even easier for you to get the contacts you need. We truly appreciate your support and look forward to serving you again in the future.”