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Verified
5/5

2005-10-03

"these guys rock, i had absolutely no problems ordering from this site, web site self explanitory lots of great cooling accessories, i did not get charged anything extra no hiddencosts and my package arrived on time "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
Resolving problems
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
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Customer service being easy to reach
Customer service resolving problems
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Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Verified
5/5

2005-09-26

"Got a good deal on some mousepads. Items shipped the next day."

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Verified
5/5

2005-09-13

"Excellent prices, packaging and shipping times. Fantastic customer service. I had an issue with a product on my last order, the problem was handled with courtesy, promptness and professionalism. I wouldn't hesitate to recommend Coolerguys.com to any of my friends or family."

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Verified
5/5

2005-09-11

"I was very pleased with this seller. My order came in good time and arrived exactly as expected (which is much more than I can say about other companies). Good prices, good customer service, and good packaging with shipped products. Thanks! "

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Verified
2/5

2005-09-09

" Coolerguys have apparently decided to become "opt-out" spammers. Rather than honoring a person's marketing preferences, as expressed during the ordering process, they use the information customers provide them as part of the order process, to send all former customers bulk emails, in this case, a weekly "newsletter." And they also apparently choose to ignore complaints about this spamming, which is shameful.

Personally, I won't do business with companies that intentionally misuse private account information in order to send bulk emails, without getting specific permission first. I won't encourage it. If they're willing to do this type of spamming, what comes next?
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-08-20

"I am just astonished by this company. They are like the newegg of cooling products. I saved so much money purchasing through them. I have never had such fast and informitive responses in e-mails. These guys truly rock. They are both coolerguys and superguys. I will definately purchase products again from them. I purchased my products as a gift to somebody going back to school, and coolerguys themselves even threw their own gift, a pc powered desk fan that keeps you cool. I was surprised and glad that they actually do care about their customers."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2005-08-11

"Smooth transaction, fast shipment.
Website is weel designed. Good prices.
Good followup e-mails.
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Making decisions on their own
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges

Verified
5/5

2005-07-16

"Ordered an Antec P180 case around 3:30pm CST. An hour later it had shipped. This was my third order from coolerguys and each time the items shipped the same day and arrived in perfect shape. Their prices are competitive and they stock some really good stuff. I will continue to use them for my high end pc accessories."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
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Making decisions on their own
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Overall customer service
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-07-02

"Overall my shopping experinces was good from the CoolerGuys. I purchased the ThermalRight XP-90, 120 mm fan, 92 mm fan, and several pcToys cables. Their prices were excellent and they had the Panaflo 92 mm fan that I wanted for my cooler .... I wanted to get a Panaflo fan for my case but they were out of stock of the 120mm Panflo so I went with a Mechatrnics fan. The Panflo fans are very good, quiet and reliable and CoolerGuys had them, which is more than I can say for most other retailers.
The only negative thing I have to say about my shopping experience is that it took to long for the order to be shiooed and for me to finally get my purchase. I orderd on a Saturday morning (June 18th) and the order was not shipped until Thursday late afternoon (23rd)and it was deleiverd on Monday (27th), so that was 9 days to get to me, which seemed excessively long time. I had not heard any feedback regarding the order by the 20th and so I sent some EMAIL and the response was not very informative and said the shipment was on hold and would ship in 2-3 days .. what does 2-3 days mean .. from the day I ordered it or from the EMAIL, they should have had a date not 2-3 days. On Wednesday I called and tried to clarify which day it was going to be shipped but I could not get through and i left a phone message(they don't have an 800 number either), I sent another EMIAL and got the same 2-3 day standard response. On Thursday I called three times and never talked to a person but only a voice messages saying that they were busy and could not asnwer .. so I left another message and asked when it was foing to shipped ..again, finally that Thursday afternoon I got a tracking order saying that it had been received at UPS ~ 5 PM. I live in Northern California and I bought many components on the intenet for my new system from Tennessee, Texas, Southern California and Washington State and all of the other products i bought came I ordered on that Saturday and they came by Wednesday of the next week ,, except this order from the CoolerGUys, and it was not the UPS time but the time in their facilty.
Anyway, I'd buy fromt them again as they had excellent proiducts and great prices but they do not have the swiftest of service and I could not get through the phone (no 800 number either) to them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-07-01

"They have an excellent selection of products at a very good price. I shopped around and couldn't find a cheaper price. My order was shipped quickly and without delay. I will definitely do business with them again."

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Verified
5/5

2005-06-18

"No problems ordering, all my questions were answered promptly, and everything arrived on time and in excellent condition. I will definately order from Coolerguys.com again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
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Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-06-08

"I did a lot of price shopping and Coolerguys had what I wanted at the best prices. Shipping was good considering which option I chose and the distance involved.

I will definitely shop Coolerguys again.
"

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
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Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service being knowledgeable
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Customer service making decisions on their own
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Verified
5/5

2005-06-07

"Yours is not the smoothest site to order from, but after a few frustrating minutes I finally was able to finalize my purchase. Think I'll most likely use someone else next time."

Detailed Review Benchmark + -
Pricing of products and services
Value the company offers
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Overall quality of the company
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused

jjb
Verified
5/5

2005-05-18

"I bought a Zalman GPU fan, but it came with a broken fan blade. I emailed their customer service and Josh replied to me within 24hours and sent out a replacement. My video card is now very cool thanks to these guys! Thanks again for the quick service, I will be doing business with them again. =)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
N/A
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-05-15

"good stuff, cheap, good communication, fast shipping"

Detailed Review Benchmark + -
Overall quality of the company
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Is committed to quality products and services
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Is trustworthy