"Got all my items on time with no problems at all. I would definitely buy from them again."
"I purchased several items from coolerguys, however one item was different from the description on their web site (3-to-2 pin adapter vs a 2-to-3 pin adapter, wrong end was male).
I didn't want to be one of the many people I'm sure ordered it and found out it didn't work as described but because it is a low dollar item didn't want to hassle with complaining. So, I email them and with in about a week Josh found the item and compared it to the web page.
He has since updated the webpage to reflect the true item and credited my CC without asking for the item back.
Many merchants get a good rating because most people don't have problems. You only really know a merchant is good when their customer service is needed and it come through.
"
"Good Speedy Service. I think shipping is a bit much for what I've ordered but the prices are low so it kinda evens out. Overall good seller."
"I placed an order during their fourth of July blowout. They apparently had a HUGE website screw up and had multiple items listed as in stock that they really did not have. First they called me Tuesday July 6th to verify my credit card and mentioned NOTHING about any items not in stock despite the fact I speficically asked them if they were in stock. Then July 7th they said my order wouldn't go trhough because the panflo 92mm fan I ordered was not in stock and not expected back in stock for many weeks. I said ok and changed to a 80mm panflo to use on the heatsink (swiftech MCX6400V I was getting for another build). Days later (July 15th way to ship fast their guys) my order arrives as tracked EXCEPT its only the 80 mm fan none of the other items (over $100s worth of minicases, cables and artic silver). I call up the company a little mad as my processor I had ordered a week later had arrived yet I still neaded its heatsink and low and behold it doesnt show up only the fan I was going to use on it. Well they tell me "Oh that heatsink was out of stock at the time too so your order has been on hold." Of course no one ever informed me that this heatsink was not in stock nor that my order was not going to come. They had no explanation why they did not tell me any of the 3 separate times I had talked to them that the heatsink being out of stock was NEVER MENTIONED. They at least let me cancel the order 9almost 2 weeks after placing it) but I wasnt about to let them keep my money any longer. They did at least let me keep the panflo fan, but now I have to find a way to get another heatsink prior to assembling my system and its the only thing I lack thats holding it up. Horrible Horrible inventory tracking and horrible customer notification.
*EDIT***. After I posted this coolerguys president personally contacted me and apologized about this mixup. He made up for it by shipping to me free of charge the original swiftech heatsink I had ordered along with some other free cables ect. After a very rocky beginning coolerguys has earned my respect with this move. Editing review ratings now. "
"I had ordered a case fan and thumb screws from here, there was a problem with the order but I recieved an email from them stating this and it was shipped the next morning as they stated it would. The only problem was that they shipped it under the cheaper shipping method than what I had payed for. I notified them of this and they even credited me back for all my shipping charges. All products arrived in good condition, coolerguys is a good company."
"My shopping experience have been very good at Coolerguys. Being close to the other end of the world in South-Africa, not many companies seem to be interested to sell (and or) ship to us. I got what I needed, and the package arrived within 7 days. I will definately buy from Coolerguys again! Thanks!"
"was very happy with these guys,prices are great service is good too,shipping was slow but that was just the fed ex ground..no reflection on cooler guys in my opinion!! would buy there again for sure!!"
"Everything was flawless... Always like doing my shopping with Cooler Guys as I know i can expect Great prices and Excellent shipping! I highly recommend them to anyone looking for computer supplys at a great price. Thank you very much. ;-)"
"Had a problem with a RMA and coolerguys didn't respond to e-mails, and called me to tell me that they would fix the problem but it was all talk. Almost a month later, No response to rma request, No reponse to e-mails. VERY SHADY business, I will not be doing business with again
Update
Coolerguys credited me back my money, so now I have to wait for the credit card bill to verify
I got a refund and shipping was also paid for, and I'd like to say that coolerguys is a good company
"
"Hey these guys sponser the lan party that i usto go to before i moved, they where top notch as i ordered from them on many occasions!
They have a new look to the site i'ts looking good... :)
Just wanna say keep up the good work :)... ordered many times awsome people"
"Recently I placed an order for three fans from the Cooler Guys. The next day I received an email confirming my order and that would be the last communication I would receive from them, even after multiple attempts to ascertain the fate of my order. I filled out their order status form on two separate occasions and never got a response.
My account charged the twelve dollars, no response from the Cooler Guys, and a month having past, I now have no recourse, but to dispute the charge.
In the three times I have placed orders with this company I have received a tracking number once. Just another example of their inconsistent nature.
Overall an extremely poor shopping experience.
After emailing the customer service department the next day the Cooler Guys contacted me, refunded my money, and sent out the fans with some extras. That begins to make up for the month I've spent waiting for my purchase and the stress involved in trying to contact them. "
"Received the merchandise when indicated. I am very happy with the products that I purchased. Best prices around, even after adding shipping costs. Will definitely do business again with them."
"Great customer service. My shipment arrived practically the next day, everything is great! Coolerguys is an awesome company, with great buisness ethics.
Thanks again guys!
"
"I can always count on Coolerguys to get me what I need and FAST too. I have ordered from them several times and am VERY happy with the service."
"A great website with simple to follow lay out and good customer service. I order my stuff and it was picked up the next day by FedEx, shipped across the country, and then sat in the FedEx facility "on truck for delivery" for 4 days. I finally got it 3 days after I expected it to come. The box was smashed up but my stuff was ok (If what I ordered would have filled the box it surely would have been smashed, but my small stuff had lots of room inside... so good packaging I guess...?). If you have good FedEx service in your area or really like FedEx I recommend them... however, I will never order from anywhere again that ships FedEx. BTW, I have seen similar complaints about smashed up boxes from coolerguys.com... so check through the resller ratings and see what you find."