"Was able to choose most of what I thought I needed but when I had questions there were always someone on the phone who helped.

Haven't gotten my glasses as yet but I am hoping everything will be as I wanted."

"The customer service was great. Any questions I had were responded to quickly and with profession. Will consider Coolframes in the future."

"I ordered my frames and waited 2 weeks to find out they were on backorder; ordered more frames, ordered 2 day shipping and ordered Amber transition lenses and they're sending me my order Grey transition lenses and the two day shipping I paid for - I received my tracking information - they mailed it March 3 and I will receive my order on March 8. Wow!!! They took my money perfectly though! Very unprofessional"

"Ordered on a Sunday and received my frames by Wednesday. Didn’t get prescription lenses. So can’t review that. "

"I recently bought some prescription glasses from them it it took over two weeks to get the glasses made when I paid for overnight .they don’t tell you they outsource getting the lenses . I was then sent the someone else’s glasses and they didn’t want to refund the overnight fee because they said they overnighted me a pair of glasses . I now have to send these ones back and wait for mine and possibly new lenses if the lenses in these frames don’t work on my frames or if it’s not my prescription. "

"They sent the right frames, quickly, at the best price on the marketplace. Can't ask for much more than that these days."

"spent $252 for one pair of glasses and the money came out of my account but nearly a week later no updates... order still processing."

"There was a sale going for a winter deal, 20% off orders over 300. I did not receive this on my order. When I used the website's available methods to reach out for support to have the price adjusted, I simply never received a reply back.

Let us hope that the quality I receive is worth the amount I overpaid."

"I paid $29 for next day delivery but will not receive my frames until Monday per FedEx tracking which becomes the 5th day since placing order. Please refund my shipping charge."

"No answers on phone during advertised business hours and no reply back after I clicked to cancel order"

"I was trying to place my order online but was having some difficulties. I called to get assistance and the gentleman took my order over the phone and answered questions as well as explaining options as we were going them

Great experience!!!!!"

"Was checking around for a particular extended fit frame. Cool Frames had it at a price that beat other places by far. Can't wait to receive them. Thanks, Cool Frames!"

"Their service is quick and efficient...lots of great frames to choose from!!"

"My experience was nice and simple. "

"Ordered a paid of frames, but received a call that what I ordered was no longer available. I made a hasty decision and changed my order while on the phone only to regret it just after. I emailed to cancel my order until I could make a better decision and was refunded without question. Very appreciative of the no hassle refund and understanding!"