"The glasses I ordered were supposed to be metal and on all other sites they were but in the description it showed plastic. So when I contacted them they still said plastic which is wrong because the model number according to the manufacturer is metal. On top of it they still charged me a $20 cancelation policy. "

"No reply, callee and no response "

"Easy painless transaction and not to mention,incredible prices."

"I’ll be back for more frames in the future, this time with lens. "

"The shopping experience was simple, good variety of eyewear glasses and good prices too. Just need to get the product to see if the initial experience is as good as the final one."

"Awesome customer service "

"Buying replacement frames. My lenses are still good and didn’t want to have to get new ones just because my old frames are wearing out. Saved me hundreds of dollars!"

"It’s good so far, we’ll see how long they take to get here! Then I’m rating you again! "

"Complete waste of time! 24 hours after I placed my order I received an email to advise that the item would not be in stock for at least 3 months ??! Hopeless!"

"Updated 2 minutes ago
I wish I had read the reviews before…
I wish I had read the reviews before purchasing!
Similar complaints as many other customers.
Glasses or has taken nearly 8 weeks to processs.
History below.
After 2 weeks from initial order told glasses out of stock.
6weeks later order is starting to be processed. Informed company that due to time frame please cancel order.
Request ignored and a free cleaning kit offered as compensation. Sent more emails saying do not send glasses.
Glasses arrive and import duty of £60 required.
Company refuse refund. Sending on terms and conditions not already made clear.
Under their terms to cancel order after deductions I would receive around £60 refund. A LOSS OF OVER £300 pounds to myself.
Their terms and conditions not in line with UK Consumer law and company ethics not in line with what is expected from a UK reputable retailer.
Left with no choice but to pay import duty of £60.
Making the cost 20% more than intended price to pay.
All in all very aggressive emails from their customer service dept.
Conclusion
Do not order from this company.
Glasses end up more expensive than same spec available in UKand a shorter process time than 8 weeks.
Smoke and mirror tactics from glasses that are actually in stock,delivery times and import levy due.
I not one normally to write reviews but after reading other customer negative reviews my story the same.
Zero stars would be a better summary of this company.

Even on this website at the bottom of the reviews coolframes state
Hassle free returns
100%customer satisfaction.
If that was the case full refunds are due to myself and other customers.

Also 90% of customer complaints in the2 hours or less category have not been defended by cool frames.
90% fully justified complaints that cool frames have no defence or refunded must be the conclusion."

"Ordered a set of frames that I was having trouble finding locally. The communication with Coolframes was top-notch. Shipping progress was updated frequently so I knew exactly when to expect the shipment. Will definitely use them again.
"

"Very happy with my glasses. I will for sure order again "

"I was looking for an easyclip frame for my new glasses but the local dealer didn't have much variety so i've decided to buy it from coolframes as they had large amount of offering for frames with magnetic clips.
The shopping experience was great, smooth and easy, the price was great and also the worldwide shipping experience as the product arrived exactly at the timeframe as it was advertised on the site.
I'll be happy to shop again from coolframes in the future :-)"

"I have been ordering my glasses through Cool Frames for many years and I have been pleased with the excellent service throughout the years."

"I ordered glasses and lens on 4/7
Eton and Jennifer helped me numerous times with trying to place this order.
They were both very professional and extremely helpful with all my confusion placing an order for my glasses and lens the first time online. I will be back to order at Cool Frames because of the customer service I received.
Thank you to both of them for making my experience so rest.
"