"I order a pair of Cartier eyewear and paid for overnight shipping thinking that I’ll have my glasses for an event I was hosting they canceled my order so I had to reorder them so I did and paid for overnight shipping again to find out they didn’t even have them in stock I was told they have to order them from from the vendor I asked if I could’ve my shipping refunded ok no problem with that but I still don’t have my Cartier’s for my event "

"excellent service for my recent purchase"

"The website is user friendly - Ordering was simple and it looks like delivery time is decent"

"Easy to place my order and input my Lens Rx! Ordered the Betsey Johnson Cat Style frames and I love them! Even better though are the lenses! They got the Rx perfect!

Great fit and well worth the money!"

"If you don’t have it, don’t try to sell it.
So disappointing."

"With great prices and great selection of name brand eyewear I was blown away with the customer service and fast shipping "

"I need to know if this is the right price and if the lenses are going to be my right prescription. Also if they are not prescription lenses, are they available to return to have them set up the correct way. "

"super store very fast good items"

"Very good love the frames."

"If there were negative stars I'd have chosen that. This company prides itself on having absolutely ZERO customer service skills and profits from their customers every chance they get. You WILL NOT SEE a penny in return for any dissatisfaction or incorrect fit. Why, because the customer is a sucker and once they have your money you can only GIVE MORE to correct the issue. An recent attempt to exchange an ill-fitting pair of glasses was to PAY TO SHIP the original pair back, then PAY $60 for this, that and the other ... I am not sure which dictionary this group of thieves uses to define "exchange."
STEER AS FAR AWAY FROM SHOPPING HERE AS YOU POSSIBLY CAN."

"Great range of sunglasses"

"The sales sale were very helpful with assisting to attach my vision insurance to my purchase"

"A big THANX to you COOLFRAMES ! The two items are OK. Shipping was very fast (between you and me I mean). I already told about Coolframes with a friend… and will continue…
Very best to you !"

"I guess In the world of Amazon a shopper expects all companies to respond that their items are shipped and on the way within 24 hours. Or at least tell the client when they may expect the item. Telling me the product is being processed is no help to when I may expect it. Especially since I have to make an appointment with a Dr to make my glasses! Too much time to wait. The return policy is not great either. No money back but a credit with the company! I hope I like the frames. Otherwise I’m stuck!! "

"I needed these frames so I paid $9.95 for two day shipping. Today is 3 days past my order and I have NOT EVEN RECEIVED A NOTIFICATION THAT MY ORDER HAS SHIPPED, much less received my order in the time I paid for. Bad vendor!!"