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Verified
5/5

2013-05-06

"Great prices and fast shipping!"

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Verified
5/5

2013-05-05

"They are pretty good in sending out the orders. However, they suck at talking (that is cust. support) and fail to email you or notify you even when your order is on its way. I will say they don't know how to sell themselves, but their product range and pricing is so good that it overcomes it."

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Verified
1/5

2013-05-03

"Ordered a part on 4/24/2013, never received a confirmation email.
Account was charged on between 4/24/2013 and 4/30/2013.
Emailed them after the 48 hour buffer of not receiving the confirmation email/receipt on 4/30/2013.
Received a reply on 5/1/2013 saying that my case was being "escalated" to the shipping manager.
Emailed and called at the end of the day on 5/2/2013 and left information for 3 ways that they could contact me, still have not heard from them.
It is clear to me that this company is seeding their reviews with positive reviews because this is ridiculous. I can't view any order information because I never received an order confirmation or number.
It seems I will have to dispute the charge with the credit card company.
But what is truly a shame is that the company I am ordering on behalf of is listed in this companies list of sponsors/clients.
I would be willing to get this worked out before it comes to me disputing the charge, but I can't F@$%ING contact the company.

I guess I can never trust the Google rating of a online store ever again because it definitely seems that they seed their reviews with positive ones. Had I known this I would have never ordered from this scamming/fraudulent company.

UPDATE 5/6/2013: Received my confirmation email/order # today, 12 days after the order was placed. Along with my order number I received information that they don't have the product I ordered available though the product was listed as in stock. They've stated that they will be issuing a refund, still I will never ever order from this company and I urge you not to either.
"

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Verified
5/5

2013-05-02

"These guys are amazing! they were on top of my order from the time I ordered it until the time I got it!! Thank you CostCaptain!!"

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Verified
5/5

2013-05-02

"The product was exactly what I wanted and the cost was very reasonable. The only thing I would change is that they need to send an order confirmation more quickly after it is placed. They were very quick to respond to my questions though."

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Verified
5/5

2013-05-02

"The website was easy to navigate, change search parameters and find very competitive prices. Email confirmation was immediate and the product shipped quickly and arrived within a few days. Great experience."

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Verified
5/5

2013-05-02

"I love the iPad mini case I got, and they had the best price online. Customer service was great shipping was fast and I would shop with them again. This is the way it's supposed to be."

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Verified
1/5

2013-05-01

"Well, the email asking me to fill this out said "Let us know how we're doing!" so here goes.

First off, you sent me the wrong product. I ordered 4x2GB 240-pin DIMM DDR2 - CT25664AA667 By Crucial and I received 200-pin SODIMM DD2 instead.

I submitted an RMA request which was not replied to for several days, which consisted only of an address to mail back the incorrect parts. No apologies, no personality to the message. Just simply "Send it here, make sure you use USPS confirmed delivery" essentially.

I sent a follow up email asking if I was going to be reimbursed the shipping costs to correct YOUR mistake and have still not received a reply.

I really doubt I will ever use CostCaptain again if this is your level of customer service.
"

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Verified
5/5

2013-05-01

"This is the best quality, fastest speed hard drive for the absolute lowest price, and it only took 4 days to arrive."

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Verified
4/5

2013-05-01

"ordered a rack product and tried to contact them for local pickup... no one answers?"

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Verified
4/5

2013-05-01

"I was very satisfied with Cost Captains prices and shipping. However, I would have preferred that they disclosed that they charge sales tax for out of state purchases. I didn't realize what the total amount was until after I committed to the purchase. Because of the addition of the tax, the price was no different than the sale price at my local retailer, except that I could have gone down the block and had the item the same day."

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Verified
5/5

2013-05-01

"They offered the best price on the web, and I had the order within a week! I was very impressed!"

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Verified
5/5

2013-05-01

"I purchased a pair of speakers on 4/28 and received them in two days. It came in boxed and factory sealed."

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Verified
5/5

2013-05-01

"Cost captain definitely held up their end. Thanks for the smooth transaction. A+++"

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Verified
5/5

2013-05-01

"Great price for my ipad otterbox case. Half the cost as the big box electronics store. Product is exactly the same too! Will definitely come back for other purchases in the future."

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