"I Placed Order With them that should be shipped with in 24 hr. after one week the order shows still in process. there is no answer on E-mails and i try to call them but every time they put me to answer machine after few minuets on line. They never call you back. So there is no communication at all. I will give them few more days before I will go to my credit card Claim.
"

"I googled toshiba mini sound bar and cost captain came up with the lowest price. I order the item 11/27/2012 and received it on 12/7/2012. I had read some negative reviews and notice only software on their web site even though if search for hardware things comes up. I got nervous and started to bug them, they answered all inquires in less than 24hr with reassurances. I am very satisfied with there busniess and am happy with my purchase."

"I ordered an item, my credit card was charged 4 days later. I never received the item nor any responses to online and telephone inquiries. Ten days later I have cancelled my order. Waiting for cancellation to be processed. Worst online vendor I've ever encountered."

"Placed an order on Nov 12th and received an automatic email confirming my order. After waiting over 3 weeks I contacted the company as it says my order was still processing. I contacted them again and decided to just cancel my order. They cancelled it but did not apologize for the huge inconvenience and wait, nor did they provide any explanation for why the order was not shipped. Horrible"

"I ordered an item listed on their website, and was billed for it the next day. I never received any conformation. I called 5 times and left a message (No one ever answers the phone) I e-mailed 3 times and each time I received a responce that my question would be answered in 1 business day. 4 weeks later some one responded "the item is unavailable"
THIS IS A BAD COMPANY TO DEAL WITH STAY AWAY!

I still have not received the product or a refund!!! "

"I ordered Thinkpad Tablet Stylus/pen, I waited 5 days, they could not ship my order and canceled it. They are selling products which they do not have. Be careful about this seller. The product's price was around %30 lower then other sellers. I called their customer service by phone, they did not answer. I contacted with them via email, they answered in same day. I don't recommend this company. I will wait for full refund."

"Cost Captain is the worst merchant to deal with, order placed and confirmed on 10/26 received on 11/26. they never shipped until 11/22, but kept telling me it had shipped on 11/1 and even gave a FedEx number. The staff will lie or just not respond to any questions. Don't even try to get your money refunded, won't happen. Of course they don't allow customer comments on their site except what they want to post. DO NOT USE THIS MERCHANT!!!"

"This company is absolutely terrible to work with. Customer service is virtually non-responsive (it took 3 emails to finally get a response) and their website is awful. You can't even cancel an order online and good luck trying to log into your account off the main page. If I never deal with them again, it will be too soon. "

"Awful customer service. They simply do not have merchandise they pretend to sell. I ordered on Oct 31, now two weeks later the status is still shown as "processing". No response to the email inquiries. Had to cancel my order. In the cancelation confirmation letter they warn me that "I am losing my queue position." Ridiculous."

"DO NOT ORDER FROM THIS PLACE!! It has been almost a month since I place my order and I will haven't received it.It is almost fraud.I will never order again"

"I still have not received my item. I paid for 3 day shipping. After 1 week, they still had not even processed my order. I contacted them and they said that they did not actually have my product in stock (even though the item was listed as being in stock) and told me they would ship it by the 26th. When they still hadn't processed my order, I contacted them again and they claimed that Sandy had affected my shipment (which is odd because I live in TX and the company is located GA). A week after after this, they only had started processing my order. As of today, they still have not shipped it. Now they are not responding to emails. I am very displeased."

"DO NOT ORDER FROM THIS PLACE!! It has been almost a month since I place my order and I will haven't received it. I never got an email conformation either. I have sent multiple emails and phone messages. No response back."

"*NOTE: READ "comments" for negative reviews. For awhile, "Review Seller" button was disabled, thus many were forced to leave their negative reviews as "comments." Thus the total rating for this seller is WRONG.

This is the most horrible company I have EVER worked with, and I do just about 99% of my shopping at online retailers. It took them 15 days and about 10 emails to for them to finally send out my product (which I paid for 3 day delivery) and sending me a tracking #. I had previously inquired about product specs in which I submitted the question via their online form and in half a dozen emails over 2 weeks and, again, after that 2 weeks I got a one line reply. I've never experienced such horrible customer service in my life, and that's saying alot because I've been doing business with online retailers for over 15 years now! NEVER using this company again. This place made me so frustrated I'm honestly considering a BBB complaint. There customer service is virtually nonexistent and it took half a month to even SEND out the product I ordered."

"Very efficient service. Product arrived on time as promised. I am very pleased with the product; my daughter is excited and we are having problems getting her to go to bed at night. She wants to learn everything possible about the program so that she can "WOW" her classmates and teachers with her enhanced projects.

Thank you!

Kindest regards

Roy Russell, Jr. "

"website is fine, product has way too many hoops to jump through that aren't really advertised when you buy it"