ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
3.75/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2019-05-04

My watch

"Thought the distance the Watch have to travel would be a problem but it wasn't came quicker than I anticipated and was great value for the money well done customer service for keeping me informed
Keep up the good work
Best regards Dave Ball
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2019-05-06
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Dave,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-05-03

excellent

"Quick service and a great product- thanks"


Rep reply posted 2019-05-04
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-05-03

Seiko SNA411

"I'm really happy with my purchase from CreationWatches. The watch was well packed, arrived quickly, and had a stamped warranty card with the purchase date. The time was even set to my proper timezone! Customer service was quick to inform me of shipping company questions for delivery. There are duties and taxes to be paid for an international shipment, but that is expected."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-05-03
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Arrbrown,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-05-02

Seiko5 auto SKZ209J1

"The watch is great and delivery was at light speed - as others have stated - just a shame about the tax and duty - but nevertheless still great value and service
purchased on the 29th April and delivered on the 1st May
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-05-03
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Lee,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-05-02

Great value an service!!

"Well i was a little dubious at first ordering from creation because the prices just seemed to good to be true. After choosing my watch i cant believe it arrived in just a few days from Singapore, crazy really. I was kept well informed through communications and the watch is as expected. I was hit with a DHL fee at customs which i’ll have to bare in mind for the future, but still a great price. Thanks creation watches."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2019-05-03
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Jonny,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-05-01

Promptness

"Ordered watch on a Monday night and delivered to door in Australia by midday next Wednesday, cannot get much better than that. DHL tracking system excellent. Very pleasing."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-05-02
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
3/5

2019-05-01

watch is excellent

"very happy with the watch itself, i was very disappointed in the fact i had to pay an extra £25 for shipping costs when the watch got to me which was not mentioned at all to me when i bought the watch "


Rep reply posted 2019-05-01
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-04-30

Amazing Service

"This is the 3rd watch I have purchased this one being the Seiko Chrono Perpetual Calendar. I live in the UK so had to pay duty tax but even with that taken in to account the watches were very well priced. The watch is more than I could have wished for being a perpetual calendar at this price. The delivery was very quick so thank you Creation Watches I can't rate you guys enough and will be buying more from you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-05-01
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-04-30

WHY WOULD YOU BUY FROM ANYONE ELSE?

"I purchased a Citizen Watch from Creation Watches last Thursday(Friday on theirTime Zone), & received it Monday, WOW, WOW. The watch traveled 11,881 miles to reach me.
I saved 52% plus 7% sales tax
Shipping was free
My e-mail correspondence was answered quickly.
This is my second positive shopping experience with Creation Watches
It doesn't"t get any better than this
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-05-01
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Doug,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
4/5

2019-04-30

The watch is beautiful and as expected, but watch out for tax and import cost.

"The watch is beautiful and as expected. A pity was that the watch stood for sale for €116.- but i must pay €41,90- tax and import."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-05-01
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-04-29

Very fast delivery.

"Ordered watch on Wednesday, arrived on Friday the same week by DHL express. GST is added at the time of purchase checkout for Australian customers. Very easy transaction. can not fault purchase and delivery. Will probably purchase again from Creation Watches."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-05-01
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Tony,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-04-29

really, really, really fast delivery

"Simple order-procedure, fast delivery, nice price - what more does one want ?
Well, a way to avoid importfees and taxes upon delivery would be nice.
75% of the price difference with my own highstreet-prices went to taxes and importfees.
This makes shopping on the other side of the world quite a bit less attractive, to say the least ...
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-05-01
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-04-28

Great watch

"Hello,

I ordered the watch on Saturday night and received it on Wednesday in Belgium in perfect condition.
"


Rep reply posted 2019-05-01
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-04-27

Affordable watch and quick delivery

"I bought a Seiko 5 (SNKL45) which arrived as promised within 4 days. The watch was handed over to DHL within a few hours. Package was in perfect condition when it arrived and the watch was without any defects. Overall I’m very happy with the experience. Please mind that you might have VAT/taxed added depending on what shipping option you chose, as creation watches clearly states in the checkout. Still cheaper than any other option I could find. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-05-01
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Jakob,

We are pleased that you liked the experience . We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
1/5

2019-04-26

Never Again

"Order not fulfilled, sent incomplete even though I had paid for it and the website let me select the items and place the order. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-05-01
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Mike,

We always try to give best service to our customers. We regret for the inconvenience caused this time.

We have already refunded you for the box which we didn’t sent you.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally