"Watch is fine . Delivery was as promised . Disappointed with ancillary charges which inflated the advertised cost of £63 to £86 . The additional cost of £23 was for import duty and an admin charge . The courier company ( DHL ) would not deliver until the £23 was paid . . The site should inform prominently that the additional charges would apply !"
"Purchased a Seiko 009 divers watch from you and could not be more pleased with the watch - your video on the watch was very informative and helpful in me deciding to get this watch.
As for delivery time - 3 days from Singapore to a country area in NSW Australia - this was quite incredible.
Thank you so much for your excellent service and will be making further purchases and recommending you to to my friends.
Peter Laving"
“Dear Peter,
We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"I have bought 4 watches from creation watch. All came fast well packed, as described with DHL tracking. I'll be back. jk"
“Dear Jason,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Since my delivery address was different from my billing address, they asked me a couple of questions about it first. I explained it and got the watch within a few days! Great quality and security, love it! I love the watch, too.
Next time I need a new one, I‘ll definitely come back for it, the prices are fantastic!"
“Dear Customer,
We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Super fast delievery, only 4 days from Singapore to Norway. The watch is a bit smaller than described, app. 25 mm instead of 27 mm. Otherwise very good.
https://www.creationwatches.com/products/seiko-automatic-sports-89/seiko-automatic-classic-syme43-syme43k1-syme43k-womens-watch-1714.html
It has been a pleasure shopping from CreationWatches.com!
Knut Josefsen
"
“Dear Customer,
We regret for inconvenience caused this time, will take care in future purchase and try it never happen again.
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"the watch was on clearance, i bought same model different colour from same seller before and like to buy the day opposite date 9-3 o'clock just to see how it looks in the flesh"
“Dear Customer,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Quick delivery. Quality good."
“Dear Svanen,
We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Watch was exactly like promised and it arrived in less than a week. Good stuff."
“Dear Walthh,
We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"Beatifull watch and delivery in 3days super fast"
“Dear Customer,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"I ordered on saterday in Singapore, delivered in The Netherlands on wednesday, that is very quick. "
“Dear Lau,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
”
"The watch is just as I was expecting. Packaging is nice and exactly what i was expecting. And arrived in 4 working days. All in all, very happy with my second purchase."
“Dear Prathamesh,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
”
"Watch arrived in 7 days, and I was lucky enough no to pay import tax (shipping was to the Netherlands). The packaging was good and the watch well protected. Overall, I am extremely satisfied with my purchase and will buy again from this seller. "
“Dear Etienne,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"My watches got delivered to the UK within 5 days, which is very fast. Make sure you take into account the duty and VAT into the price of the watch, as this is paid before the item is delivered by DHL and totaled £71 for my shipment. The watches still worked out cheaper than UK prices, just! I would buy again from the website, due to the fast service and great products."
“Dear Customer,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"2nd buy, will be back again"
“Dear Customer,
We are pleased that you liked the experience. We look forward to serving you again in the near future.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”
"I placed the order for this watch on February 1, 2019 which was a Saturday. On their website it states expect the watch to ship within 24 hours. I expected the watch to ship by at least 2/5/19. I never received a shipping confirmation email. I contacted them using the contact form on their website to inquiring about if my watch was shipped and I never got a response. I contacted them again a few days later using their contact form and still no response. I also called the phone number listed on their website for customer service in the USA. It went straight to voicemail. Every time I would call it would go directly to their voicemail. I left a message and of course no one called me back. Finally I emailed again and got a response but it is now 2/20/19 and I still haven't received the watch. The watch finally arrived on 2/22/19. I would never purchase from here again as the customer service is horrible. No one even bother to take the time to respond to my inquiry. Why have a contact form or a customer service phone number if no one is going to respond. "
“Dear Customer,
We do not have phone support, communicate via emails only.
Please do write here for your query.
We always try to give best service to our customers.
We regret for inconvenience caused this time, will take care in future purchase and try it never happen again.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally
”
A rep from CreationWatches.com, jasoncreationwatches, has responded:
“Dear Customer,
It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.
If you have any query please contact us on contact@creationwatches.com
Best Regards,
Sally”