ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
3.75/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2019-02-12

Fake TISSOT. T038.430.11.037.00

"Bad experience. Watch arrived without warranty card and doesn't seem to be genuine. Box also doesn't look like genuine TISSOT box.
This was my second purchase from Creationwatches in less than a year. My first purchase experience was great. So I made a mistake of buying second time. They won my trust first time and second time when I purchased a five times more expensive watch then my trust was broken. No more buying from Creation watches.

They sell fake watches. These are Chinese made watches. Not trustworthy at all. Warranty card didn't come with the watch. They haven't given me any response yet.
Another trick to be aware is their Price. They show double price first and then offer 60% or whatever discount.
The watch I bought is worth 775 Aussie dollars on TISSOT website. TISSOT doesn't make online sales for Australia on their website. So I checked the price for Online Purchase Canada.
775 dollars worth of Watch is being shown for 1428 Aussie dollars on creationwatches and they are selling for 605 dollars.
Fake watch would be maximum for 150 dollars whereas Creationwatches are selling it for 605 dollars.
Smart Cheaters.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-02-15
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Russal,

We always try to give best service to our customers. We regret any inconvenience caused.

If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-03-01

The watch is awesome but...

"This is my second watch purchased and I'm very satisfied with the quality and prices of your products. Moreover, the shipping process is very fast and clear. For the skeptical people, the watches are 100% genuine. But, Your system requesting ID proofs is obsolet and a little bit disgusting. In my opinion is not necessary proof nothing because in the worst of cases credit cards have associated insurances. Please, take it as a constructive criticism.

Best regards
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-03-02
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the watch and the experience.

We always try to give best service to our customers.

We regret for the inconvenience caused but sometimes we requests ID proofs for security purpose nothing else.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally


Verified
3/5

2019-03-01

experience

"This is the first time i purchased a watch from Creation Watches. I am quite impressed with the speedy delivery and the watch itself however I am not impressed with £44 I had to pay for import costs.

I don't think £44 represents a fair import cost considering that the watch costed £163 . I think there is a hidden DHL charge there, hence the reason for only 3 stars.

Thanks,
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-03-02
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Kspanosuk,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this. In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option. If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally


Verified
5/5

2019-03-01

Bought 2 watches

"I ordered 2 watches, the package was shipped immediately, arrived in Czech Republic in just 3 working days, which is exceptional... Watches are in perfect shape. The only downside was quite a significant tax I had to pay here, but that is our local problem of course. Overall great experience with CreationWatches.com! Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-03-02
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Radimpaek,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-03-01

Good stuff

"Good looking watch, fast delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-03-02
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Jonas,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-03-01

Recommended seller

"Good shopping experience and shipping was done in a timely manner.
I can highly recommend this seller and would buy there again anytime.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-03-02
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Healeagle,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-03-01

Fantastic service excellent

"This was my second watch from creation watches and was delivered quickly and they arrived in pristine condition excellent service thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-03-02
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-03-01

Great Selections!

"I have purchased two watches from creation watches, and I keep coming back to website to buy one more."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service

Rep reply posted 2019-03-02
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-03-01

Super

"Fast delivery. The watch looks great "


Rep reply posted 2019-03-02
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Jonathan,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-02-27

"I have purchased two watches from CreationWatches I am very happy with both watches and the purchasing experience.
"


Rep reply posted 2019-02-27
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Suriya,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-02-26

Baltimore Sam

"The watch is beautiful and it arrived very quickly. I'm very happy with my purchase and I would definitely recommend using Creation Watches."

Detailed Review Benchmark + -
Pricing of products and services

Rep reply posted 2019-02-27
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Baltimore,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-02-26

Gratamente sorprendido por la atencion y rapides

"Estoy contento de haber comprado en CreationWatches.com. La atencion y rapides de entrega me sorprendio. Gracias y recomiendo este lugar."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2019-02-27
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Roberto,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-02-25

BUY FROM THESE PEOPLE AT YOUR PERIL!!!

"If you think that any savings you might have in buying here will be worth
dealing with a company that will NEVER answer the phone number that they list, you are dead wrong! Try calling the number. They will not answer. The watches they sell are old models, many without instructions. Worse, if you try to return anything you WILL NOT BE ABLE TO GET A SIGNATURE UPON DELIVERY They are out of the country and simply deny that they ever received the shipment. I tried several times to cancel, but they shipped anyway. Put a note on my door to return it but DHL they use will NOT allow you to refuse the delivery. Any problem with the watch, and it is VERY likely, you are SCREWED BIG TIME!! Do yourself a favor and run, don't walk, away from these clowns!
"


Rep reply posted 2019-02-26
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Customer,

We do not have phone support, communicate via emails only.
Please do write here for your query.

All our watches are 100% genuine, authentic and brand new.

If you are not happy you can send watch back to us for return/exchange, we have 30 days return/exchange policy.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally


Verified
3/5

2019-02-25

Import tax

"Hi

Perhaps missed it but I was annoyed that there is no upfront note saying import tax may apply..?

Otherwise, a great service watch was with me in 2days.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2019-02-26
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Nitsuj,

It is true that most of time we get blamed for import duties that are levied by the importing country. As explained on our website, the shipping fees are paid by us but Import duties (if any) are always the responsibility of the buyer. While we regret that you had to pay import duties. Please note that in most cases import duty gets triggered based on value of the item being imported. Some fee is usually charged by all these courier companies for handling the clearance. We have no control over this.

In future, we recommend you opt for 'Registered shipping' as there have been lesser incidences of import duty levies for that shipping option.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”


Verified
5/5

2019-02-25

"Мне нравится все. и большой выбор часов, и цена, и качество. Часы соответствуют фотографиям на сайте. Достаточно быстро происходит доставка. Буду и дальше заказывать часы только на этом сайте. Спасибо и удачи Вам."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2019-02-26
A rep from CreationWatches.com, jasoncreationwatches, has responded:

“Dear Alexandr,

We are pleased that you liked the watch and the experience. We look forward to serving you again in the near future.

If you have any query please contact us on contact@creationwatches.com

Best Regards,
Sally”