" I don’t know what’s going on with Toyota but you’ve lost me as a customer over this incident. I was willing to pay more to have the item shipped to keep myself safe during the pandemic, I am immunocompromised and having to go into a physical location is not really a possibility, for this dealership and two other to refuse to ship the item even though shipping is available is disgraceful!!!"

"I called my local Toyota dealer looking for a part for a 2003 RAV4. They found me the part number but told me there was none to be had at any of the national warehouses.

So I checked on Google, it led me to Elway, and I ordered it online and it arrived four days later. And at a discount!

"

"Miguel was very helpful in ordering the correct part for me. I appreciate the time he took to call and advise me of the part I needed. "

" Everything arrived on time"

"Great staff and customer service."

"No effort by staff to locate."

"Prices are low for the parts here. Employees are not nice but as long as I get a good deal on the parts, I don't care."

"I placed the order a week ago but I have not received any updated information after the order confirmation email on day one. "

"Easy, good price and super speedy delivery. Everything is top notch from this place. Will not hesitate to order from these guys."

"I ordered a part and received it on time.Well packaged and easy to put on."

"I'm still waiting for my order and haven't been contacted or anything about my order "

"Will not order anything from here ever. I ordered online and waited 5 days to get a pick up date so decided to call to to ask about the ordered and they told me it was ready for pick up stopped by and picked up. Two days later i get a confirmation email that my order was ready for pick up a total disappointment "

"Ron helped me find all of the things that I needed for my vehicle. My transaction was very smooth and fast. I will be back. Thanks!"

"Good internet site, good email communication"

"I ordered 3 parts. Only 2 came. No explanation was provided. The packing slip said only 2 were shipped. But the email confirmations all say 3. I called to ask why the 3rd was not shipped and was informed it was on backorder. An estimated ETA was provided, but I was also told "it could come any day." There's no tracking number for this 3rd part. I just have to sit and wait for it. I would have preferred that someone reach out to me let me know that one of the parts was on back order, adjust the order, and provide a new order number, and new tracking number. The implication is that the parts department has done their job and washed their hands of the rest of this, even though the order is not complete. I'm a little disappointed in their process."