"Good internet site, good email communication"
"I ordered 3 parts. Only 2 came. No explanation was provided. The packing slip said only 2 were shipped. But the email confirmations all say 3. I called to ask why the 3rd was not shipped and was informed it was on backorder. An estimated ETA was provided, but I was also told "it could come any day." There's no tracking number for this 3rd part. I just have to sit and wait for it. I would have preferred that someone reach out to me let me know that one of the parts was on back order, adjust the order, and provide a new order number, and new tracking number. The implication is that the parts department has done their job and washed their hands of the rest of this, even though the order is not complete. I'm a little disappointed in their process."
"Just what I needed and shipped quickly.
Thanks"
"Order was placed online and no problem. However when i called parts to check on my order i received an attitude because i was supposed to check online. I told him sorry to bother. 15 minutes he called to say my parts had arrived and also received email"
"Alright, so I decided to give this place a try. First off it took long to "ship" the items, then somehow UPS apparently refused or maybe couldn't deliver to my PO box ( I should've been told at checkout this was a problem), so it took longer to deliver my items, it took a week to deliver some very small items. So why did I order from these guys? because they are more local to me and I figured I would get the parts sooner, wrong!!!. The other place I order parts from is out of state, and it's NEVER taken a week to deliver anything, and I've placed some large orders of big parts and I get them much sooner than this folks. Now mind you I am stating my experience, by no means am I putting these guys down. They asked for my opinion on MY experience, here it is. "
"Good service and good quality parts! Thanks!"
"On line parts ordering was easy and received email when to pick up. Will definitely use again. "
"The price for parts was good but it took almost 3 days and phone call before I could go and pick up the parts (just a bunch of gaskets) in person.
When I called to check on the status I was told one of my order was cancelled becuse it was under 10 dollars even though the system initally processed it without any issues and I didn't see any message about it. The person was kind enough to then add my canclled order parts onto my other order upon my request.
"
"Ordered drivers side seat foam padding for 2005 Tacoma. Heard nothing from this company. I think they're living in a Van down by the river because they don't know Jack Squat!!!"
"I called asking information to see if they sold blackout emblem overlays for my 2021 Rav4 prime and then asked for the parts numbers for reference for a letter time. they wouldn’t give me the part numbers because they said I would buy somewhere else. So I decided to buy online with zero help from your Toyota personnel. The customer service has a lot to be improved on. "
"I am so happy I was able to get my tail light. Thankyou "
"Outstanding service! Really appreciate it."
"Never received item. No communication. Should have purchased from Amazon instead"
"Got OEM parts for almost half the price of after market. Quick and easy"
"All of my concerns were taken care of in a timely matter."