"Got on the Internet and ordered a part, very easy to navigate,I was notified when my order was ready to pick up.Quick and simple, only thing I don’t like is if I want to order in the store the price is different???"

"I paid to have the item delivered, and they failed to verify address.

I had to call to find out why my item was not delivered.

Fortunately, I was close to the location, and was able to drive down and pick it up.

They refunded the shipping fee.

I wish they would have told me that there was a problem verifying my address though. "

"Ordered one part online. Got an order confirmation within an hour. Waited several days for a tracking number, had to call them to remind them about order. Received tracking number next day. Received item in three days.
Second time I have ordered from them. First time I ordered, super fast, great service. I will still order from them because they have the best prices for OEM parts. "

"Placed an order for 6 parts. Received a called from parts department that parts I ordered were out of stock. And complete order was going to be cancelled. I was not provided any additional information on how to reorder or assistance in finding another parts department that can fulfill my order. "

"Ordered online the parts and request for item return, sent email 2 times but they are never responded, item that I was mistaken order is still new never open boxes but they charged up to 35% restocking fee, that are ripping off to people. Else where restock fee is max 15%."

"I received my package in a timely manner and the packaging was excellent.What more could you ask for!"

"I ordered six replacement wiper blade inserts for two different car models and received the correct parts in a timely manner! Thanks for making this a smooth ordering and fulfillment process."

"We ordered a cargo cover for our new Highlander XLE. We received the correct item, it fit perfectly and it was shipped quickly. It was a couple of dollars more than our closest dealership, but John Elway's Parts Representative was so helpful, verified everything, and answered all our questions, so we bought the cover from your dealership. "

"Parts department employees tend to mostly ignore you while they finish their conversations so you get to stand their awkwardly until they're done. Then they just stare at you like you're not supposed to be there. The guy groaned after I told him I was picking up. It's usually empty so you're in and out but don't expect anything close to a friendly experience. "

"Parts employees were friendly and received my parts promptly."

"I easily found product part # I needed through a search of Toyota parts. I also found that dealers in Texas really are not that interested in customer service. Thanks for the superior service, provided by a gentleman named Jim at John Elway Toyota."

"Parts are reasonably priced with quick turn around times on most online orders."

"I waited too long to received a ready for pick up for an online order. I had to go to pick up my parts to the dealer parts department after 3 days of ordering my part because I never received an email that my order was ready for pick up. Very disappointed"

"People were very helpful and pleasant. David Gusman was took care of the problem in a timely manner."

"Very easy to order and pick it up. "