ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.50/5
Chance of future purchase:
4.58/5
Shipping & packaging:
4.61/5
Customer service:
4.22/5
Return/Replacement policy:
4.63/5

5/5

2021-06-17

New sound is rocking 2001 Honda Goldwing

"Everything that I need to upgrade me 2001 Honda Goldwing sound system. the free shipping was a great Father's Day gift. Thank you for the new sound."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-06-17

First timer and I'm hooked

"My Crutchfield experience starts with a web search for a USB turntable. I had a project in mind and the turntable was 100% necessary. My search revealed a multitude of options, even when I tried factoring in features. I decided on a unit...now to get it for the best price. Every web site visited (at least 8 different ones) had the same unit for the EXACT same price. I'm in retail, so I found that a tiny bit odd. But wait...there it was... same unit for nearly $40 less at some place called Crutchfield that I had never heard of. A harder look and I see the words "scratch and dent" store. As I said earlier, I am in retail and I have seen countless products get returned and disposed of just because the packaging is not pristine or there is a slight blemish that doesn't affect the operations. "Scratch and Dent" didn't scare me at all. I wish I could say that $40 less is why I bought from Crutchfield. The clincher for me...THE VIDEO !!! Calling this a tutorial or video presentation doesn't come close to describing it. This was more like " Welcome to my home, let me introduce you to my family" !! This man was talking "to you" not "at you. Every employee he talked to seemed like they couldn't wait to tell me what they did there and how their job plays into the product they sell. At this point, I would have bought a bag of dirt from this place LOL !! My order was in !! I received it exactly when they said I would. Not only was it in the original box (which, clearly had been opened before) but that box was in a box ! Excellent packaging ! And , if there is a scratch or dent on this thing...I CAN'T FIND IT !! Thank you so much Crutchfield!! I will be back !! "


5/5

2021-06-16

Awesome company!!!!

"I have used Crutchfield for years. I was born and raised in Virginia so loyalty to a homegrown company was one part of it. I have used them for car audio components since I was a teenager. Now living in Texas, I still only purchase my car audio components from them and always will as long as they are around!

Recently upgraded the speakers in my 2019 Subaru Forester Sport to Kicker KS series. The dash corner speakers had a quick wiring harness you could get that was on back order/out of stock for months. They notified me when they were back in stock and I immediately ordered the speakers with the harnesses and finished this portion of my car audio overhaul
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-06-15

great service

"it could not be better i will keep shopping with them great team!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-06-15

"Good price and very fast shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-06-15

SiriusXM radio

"Fast delivery. Easy to set up. As described. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-06-14

Excellent

"Found what I needed quick"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-06-13

Ease and excellence

"The Crutchfield website was easy to use. Numerous speaker options for my F150. Great reviews to compare items. Generous help in checkout. Quick delivery! Easy replacement instructions for the Kenwood KFC-C6866S. Best of all, the sound is great!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-06-12

Quick and easy.

"Ordered a cd player.. 6 disc was here quick and at a great quality.I am very satisfied with my uying experience and i will buy again nice company...."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-06-07

Great Service and products

"Everything came shipped easy and packaged nicely. No random loose boxes all package and protected. Install was easy with the proper tools. I always buy from crutchfield when it comes to audio equipment for the great attention to detail"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-06-07

Easy ordering. Fast shipment!

"Received my order in 2 days. Perfect for a late birthday gift buyer! Item arrived quick in good packaging, and exactly what I ordered."

Detailed Review Benchmark + -
Overall product shipping and delivery process

5/5

2021-06-06

Fast and easy

"Went on the website found what I needed put it in my cart paid for it and it got here in 2 day just like that EASY!! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-06-06

Great

"It’s always been great using Crutchfield lots of options and fast shipping"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-06-02

Great service, great product!

"The speakers came on time and excellent service. The speakers were extremely easy to install. The sound quality on my Jeep JL is amazing! Basically plug and play! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-06-02

Great timely Delievery.

"They delivered what I ordered within 2 days to NJ. Great price and great timely delviery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges