ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2018-10-12

Horrific customer service

"All I wanted to do was return this piece of crap filing cabinet. It was not dented but in perfect condition. It was flimsy and the color seemed off to me. I have emailed the company multiple times. They responded saying they were sorry but it was past the window that I could return. The number to call is always busy and there is no name attached to any email. They just hide under “customer service team”. I will never order from them again and now I have to try and sell this thing on my own. What a waste of money and my time . I have asked for management to contact me .. nothing , Horrible company . Do not fall victim "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2018-10-02

Good order experience

"Surveys are coming before receiving my purchase. Should not send until purchase process is complete. Good ordering experience though"


Verified
5/5

2010-03-23

"To be honest, I was wary of buying from cymaxstores.com. I read all of these negative reviews and thought I was making a mistake. However, they had the best price for what I was looking for. The experience was wonderful. I had no problems at all. In fact, the item was delivered within a week of the purchase. I was amazed at the blazing fast shipping. It was perfect. I couldn't be happier with the service cymaxstores.com provided for me. Shipping was free and quick. I was surprised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2018-03-14

Took some effort, but they made things right

"Had several issues with my initial shipment- took a long time to deliver, couldn't get the shipper to respond, part of the order arrived damaged, had trouble getting it replaced. But once I did get a hold of the right part of the Cymax customer service team (thank you very much, Travis K!), they jumped on it and quickly corrected my order. In the end everything was properly taken care of, and I appreciate the service."


Verified
5/5

2018-03-21

Great quality products

"Assembly was easy..products arrived fast.Very pleased with the purchase "


Verified
5/5

2018-03-18

Quality

"I am very happy with my purchase! Cymax sells Quality products at a reasonable price. I will purchase from this company in the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-03-13

Customer Service

"I initially had a terrible experience with this company. I had received an accent chest that got damaged in shipment. Without going through all the details it was near impossible to get it exchanged. I called the executive headquarters, the manufacturer of the chest, along with several emails to customer service. However, I finally got a call from Travis K, a manager in headquarter's customer service. He was extremely polite, professional and knowledgeable and most importantly, got the problems resolved immediately. I understand they are transitioning to a new customer service system so I understand things can go wrong with any change. But having someone like Travis to listen to the issues and provide remedies justify the 5 star rating that I'm giving. I
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2018-03-16
A rep from Cymax Business, CymaxTK, has responded:

“Hello,

Thank you for your review though we are sorry to hear you are not satisfied with your order.

One of our mediation agents will contact you by phone or via email shortly to address any issues you may have.

Kind Regards,

Cymax Customer Support ”


Verified
5/5

2018-03-15

Exactly as described

"On time delivery and product was exactly as described. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-14

Painless Order and Delivery

"Cymax was the best pricing and quick, easy shipment for the fireplace entertainment center I wanted. Would definitely buy from again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-03-14

Wedding gift for my granddaughter

"Very nice experience and easy to order. Gifts for my granddaughters wedding. They were so surprised and thankful. Everything assembled and placed in their room. Prompt delivery and undamaged. Again thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-03-14

Prompt

"Prompt fast delivery of exactly what was ordered and at a great price. Thanks!"


Verified
5/5

2018-03-14

Excellent

"Matched a lower price, great customer service, fast delivery and beautiful furniture "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
4/5

2018-03-13

Good

"The bed was good but the drawers were little smaller than expected but it does it’s purpose. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-03-13

Good Store

"Plenty of selection and variety. Color of table online is lighter than table received, but it will still work. There is another similar table that is darker, which we didn't want. Service and delivery went very well. Thanks much!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2018-03-13

"I will place more order from you Store, thanks
Gianni
"