"Back in July order to fat tire mountain bikes through DHgate. Who are you are on November 9 and now DH gate is telling me there’s nothing they can do to give me my money back, seller stop communicating with me in August after telling me guaranteed my two mountain bikes by mid October. In contact with customer service five different times now and they keep telling me the same thing. Contact seller to get them to release my money. It was that easy I would’ve contacted seller and tell him I wanted the two bikes but seller has STOPED Communicating with me. Now I’m fearful that the only thing I’m going to get out of this his frustration and headaches because now DH gate is telling me there’s nothing more they can do for me. Keep looking to contact seller to get him to release my money back to DHgate. If you want to lose money and not get the product you ordered, by all means get ripped off calling DH gate."
"You just have to be careful with the seller"
"I enjoy seeing all of your great deals!"
"Never received item no tracking number"
"It is difficult to communicate with seller or so called chat customerservice it is simply waste of time , I dont think I would want to waste my time this time"
"In June 2020 I made a $790 purchase, which was supposed to arrive in September. On 9/9/2020 I checked the status of my order and it said it was delivered to "Mexico" (no address, nothing - just Mexico.) It was supposed to be delivered to me in the United States. I do not know anyone in Mexico nor do I have a Mexico address. How did they confuse my USA address with a Mexico address? I began to think I was scammed out of $790. I contacted DH Gate on September 9, 2020 and I received a reply stating they would promptly issue a refund. Waited all September - No refund. As of October I still did not receive a refund and GH Gate started to tell me they were looking into it. October came and went - no refund in October. Now November 2020, I still have not received refund, nor did I receive order. Contacted DH Gate again (about the 8th time) and now they say it is "too late" to get a refund and the "seller is no longer responding" and because of that I will not ever get a refund. DH Gate is NOT TO BE TRUSTED. They STOLE $790 from me. No not ever ever ever order from DH Gate. You will not get your order and they will not give refund. Terrible people. Do not trust!!
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"After a month or so I was notified that my order has been terminated . It appears the supplier provided the incorrect tracking number out of China. I did get my money reissued to my Visa card, however now Its a month later ! "
"Didn’t help me at all. I lost my money and didn’t even get a refund back. Useless."
"I bought a guitar from them in June 2020. The guitar arrived in the UK in September 2020 and was detained and destroyed by UK Border Force since it apparently infringed the rights of the holder (Gibson). The seller has not refunded my money at this point in time. I have spent hours on the internet trying to communicate with DH gate in China but they are impossible to deal with. I will just have to keep on trying to communicate with them. It has been a highly unsatisfactory experience for me so far. They have a chance to redeem themselves by refunding my £200 asap. We will see what happens now."
"I purchased a cell phone from one of DHgate's resellers and it was defective on arrival. The process to open a return case is substandard and required continual follow-up on my part. DHgate did not drive the issue and only caused more delays in getting the issue somewhat resolved. Product price is good but if you end up needing to do a return, it is horrible. "
"I purchased a petticoat for my wedding and changed the address in my order information after changing the address I received a automatic message saying wait for seller response the seller had to approve the address change which never happened then my item was shipped out to the wrong address and DHGATE is telling me wait until the day it’s delivered to the wrong address before they dispute it I don’t recommend this site to anyone. They refuse to refund your money when their sellers are wrong or don’t respond I’ve called and reported this site to a fraud agency because I’ve still not gotten a refund nor my item "
"It took me as a sucker I bought item and I asked for a refund they never gave me a refund to give me a partial refund I'm very upset with this company dhgate it's fraudulent"
"I have not received the jacket i ordered. I have been waiting for over a month for my refund. Customer service are useless. Either saying I have received the refund which I can assure you I have not. Last attempt I was left hanging with no update.
I am not m at all happy. Based on this experience will not recommend dhgate."
"I have not received the ordered material yet.
The tracking number given was wrong .
Still they have not given new tracking number ."
"Excellent quality. Arrived on time. I recommend. Brilliant seller "