"DO NOT BUY FROM THEM
wish i could give no star.
-recieved faulty item misrepresented by website.
-contacted seller
-was offered a small refund to keep the item ( a quater the amount i had paid)
-received many phone calls from china in the middle of the night. Nobody spoke english.
-refused the partial refund. Asked DH gate to step in.
-provided evidence.
-DH gate offered partial refund to keep the item (less than half what i paid) or return for a full refund
-I opted for return shipping
-DH gate ignored my choice (after saying they would honor it) saying it would get lost in shipping.
-Dh gate processed the partial refund without my consent and closed the case.
- I am stuck with the faulty item and and a veery bad taste in my mouth. DH gate lies about their buyer protection, is fraudulent and misleading.
I am loathed to stop untill i have told the world never to shop at this website and will not stop untill i have found every review site possible."
"Dhgate is scam full will fake sellers. No customer service to help you. The customer service job to make sure that the fake sellers keep your money. "
"Very good and easy shopping. keep up the good work!"
"i ordered basketball shoes, and go socks only(?).
there is no customer service in DHGATE. they have "live chat" option, but it never works, and you only get to talk with very poor BOT (most questions it will answer the same answers, or completely irrelevant answers). only after this happen, i found out that this seller has done this scam to several other customers. which brings the question - why does DHGATE let's scammers sell "products" in their website. bottom line - beware of DHGATE! most chances are that you are being Scammed!
"
"Everything was as described ,product works well, speedy shipping. Thanks"
"The page offers mostly trash. The pictures look good, the products are terrible.I ordered a sweater. It was trash.The seller refused to refund. The costumer service protected him. Don't buy there!!!!"
"THIS IS MY FIRST TIME BUYING.
NOW YOU ARE TELLING ME THE ORDER # 384320389 DOES NOT EXIST.
WHAT KIND OF BUSINESS ARE YOU GUYS RUNNING! FIRST MY PACKAGE WAS SENT TO MCKINNEY, TX 75069 AND I DO NOT LIVE THERE, THEN I CAN'T GET ANY ONE ON CHAT, THEN THE SELLER WONT ANSWER ME AFTER I CONTACTED THEM, AND I SENT YOU AN EMAIL AND YOU WONT ANSWER. SO WHAT IS WRONG WITH THIS PICTURE! ARE YOU GOING TO HELP ME ARE NOT?
AND THIS IS THE TRACKING # LW011028177CN THAT WAS EMAILED TO ME.
BELOW WHERE IT SAYS TAG YOUR REVIEW IT'S ALL OF THEM ALL VERY VARY VARY BAD!!!!!!!!!
I SENT NUMEROUS EMAILS AND CHATS AND NO!!!!! RESPONSE, I GOT AUTOMATIC REPLIES BUT NO REAL HELP. NOW THIS TIMER IS ON ME ORDER TO RELEASE THE MONEY AND I CAN'T STOP AND I STILL CAN'T GET ANY HELP"
"Buying from DH-Gate was a terrible experience across the board. I feel like I was scammed and stolen from. The customer service people at DH Gate ran me around in circles, cost me additional money and time trying to jump through all the hoops they required to resolve the issue of a faulty product being sent, and the end helped with NOTHING! I followed through with every request that was made of me, and never got any kind of resolution. "
"Seller (Whiteone) sent item not made as pictured. I returned item at my own expense and they have not issued refund after 4 months.... i contacted customer service for both DHgate and seller. Response is give us time.... it's 4 months since item was returned. They would not allow me to pay for in item in this manner. $107 ripoff"
"I love the Herbatint hair color 4N I bought from DailyVita. It's free shipping everything. I got a very good price on blackfriday deals. "
"Guys are giving 1 Star are buying from very bad resellers without any product review and photos from costumers. You have to buy from Premium and VIP resellers with over some hundrets transactions and over 90% 5 Star reviews, of course if you buy from trash sellers you will get trash. And i never got problems with the Payment."
"I despise this site. I was tempted by the cheap prices but the quality is absolutely abysmal and shipping takes forever. That is if they don't just tell that something went wrong but you can't get your money back."
"I had an issue with a seller called hongzhuang. I bought a shoes and came with no conditions to use. I tried so many times negotiate with the seller and according to him, was sending an other one. He gave me a tracking number for other address and I never received the product. I’ in contact with DHgate for more than one week without a solution. The company does not look responsible for the seller"
"not the best site to use but the choice of cheaper goods is excellent. "
"Horrible website. Not easy to make payment."