"WARNING!! I would not purchase anything from this company! Product quality is more than poor. Customer service more than poor you will Not get any response or even a refund of your money. They will sell you stolen phones that you can't use and you will be out of your money! No matter how many emails you send. They will send you empty packages or even send it to the wrong address. They are a bunch of THIEFS and Crooks! DO NOT WAIST YOUR HARD EARNED MONEY ON THIS WEBSITE! "
"I ordered items and they were not shipped until I filed a review asking for a refund.......once I did items shipped to customer in less than a week. Just an example of how China tries to rip off the US"
"Order a product. It never shipped after 6 weeks. Merchant refuses to cxl order after multiple attempts. The ship date got switched 3 times. DHGATE refuses to issue refund."
"I'd give zero stars if possible. Seller 'niceshoestore' is not cooperative with my refund at all and dhgate admins are not helping either. They keep asking buyers to liaise with sellers because they "cannot do anything" so what's the use of the admins?! I had to eventually report this to my bank to get the refund. I have a lot more issues with this company apart from the refund but it's gonna be an essay. Bottom line is do not engage with dhgate anymore, report the transaction to your bank for them to investigate and get your refund, and support honest and easy sites like Aliexpress. My mistake caused me USD$65. I should have stuck with aliexpress. Never ever trust dhgate. The people there are all crooks. Even the admins of the site are ignoring me on messenger. I've been seen zoned twice and it came to a point where I literally begged both seller and admins to give me a refund. They charged my card but withheld my order because of some stupid verification process (mind you my shipping and billing add is the same) and now they are refusing to cancel my order even though I have furnished them TWICE the evidence they needed but they rejected both times for God knows what reason. Very stupid people. Engage with dhgate if you want to get scammed. This is a site where they allow scammers to prey on the innocent and they turn a blind eye when you approach them for help. Unethical company and the staff themselves have no morals."
"Havent ordered in over a year and i recently made 2 orders and 1 was never sent and i unable to get in contact with the seller and the second i got a false tracking number to new Jersey when i am in new york...luckily i was able to get a resund on that order"
"They sent me a dress, quality was poor. After some online negotiating we agreed on a return price and then they refused to send me a shipping label or any information about how to return it. When I asked them for help they said "sorry." Then refused to take it back. Very, very shady operation. Do not order from this company."
"Bunch of liers and idiots
"
"Was not exactly the dress I selected. It is similar, but it was beautifully done and it looked good."
"Hello buyers
If I could give DHgates 0 stars I would first let me just saying everything they are selling on there site is not there items at all! If you have a problem the process takes hours the online help is no help I’ve been on the site trying to get my refund for 3 plus hours with no success. I trying upload my video of my human hair i ordered and received synethic hair i had to have a YouTube account to upload my video evidence completely absurd! I’m so over this site I spending 171 for human hair plus $42 dollars to receive the hair before my appointment this Saturday so now I gave no hair just left to deal with this absurd site"
"I bought a krikor jabotian dress from a vendor named officesupply. Prior to my purchase I reached out to the vendor and inquired about the quality of the dress and they told me it will look exactly what I expected. So I placed the order. When I received the dress it had nothing like what they said. I disputed my purchase because they lied to me about the product quality. They cheated me that if I shipped back the dress they will refund me in full the purchase cost + USD$35 of the return shipping. So I returned the dress. After more than 1 month I reached out to them asking them if they received the dress. They NEVER responded back. I even opened a after-sale dispute ticket but they didn’t care to even deal with it. I was stupid enough to trust them to process the refund, and didn’t pay for tracking because the tracking is half the cost of the dress.
I really strongly urge you not to buy from DHGate. Because around the same time I also bought a sweater from another vendor named acore. I realized how bad the product quality is after I received the dress I asked the vendor acore to refund me. Acore didn’t ship the product for like a week, then IMMEDIATELY shipped it after my refund request was opened. They denied my refund request immediately and shipped the product without even talking to me. The sweater I received is again nothing like the product description on DHGate. I had another extremely bad experience with another vendor huifangzhou too.
You may think that DHGate has in place consumer protection, but they cannot enforce those policies. Vendors can cheat and lie and when you reach out to DHGate for help DHGate will be like my hands are tied. I had too much bad experience with using DHGate, and strongly encourage you use other ecommerce websites for your online purchase because you really don’t wanna deal with Chinese vendors that cheat and lie to consumers. If you see reviews. Don’t trust them. They could be bought.
"
"This is not about an order,
I am so upset, I have been a loyal customer and a huge fan of DHgate. Then suddenly my card was blocked. I called my bank, it wasn't them. I contacted DHgate and I was told that I am a fraud! I couldn't even begin to get my head around what I was reading.
I replied and told them they must have made a mistake. I have always paid for my purchases straight away and I have never returned anything or made any complaints.
So I am shocked that I have been accused of this.
It has really upset me.
And I have sent multiple emails requesting an explanation for all this. Yet i still have not received any answers or explanation.
Im devastated. Because I really loved shopping here. And customer service were amazing. I can't fault them. They are the kindest, loveliest people i have ever spoken to."
"I've bought a load of stuff from dhgate social savers promotion it's a big scam I've received a load of fake tracking numbers that are all coming back as delivered to all different parts of the UK and the sellers close there stores as soon as u buy anything so there is no way you can get back in touch with them and dhgate don't reply to any of the messages I've sent to costumer complaints I will not be buying anything from this site again its a rip off"
"DO NOT BUY ANYTHING FROM THIS WEB SITE!!
Especially electronic products.
I ordered about 8 earphones, and received 4 faulty items.
Price for every products is $95, so 4 x $95 is a LOT of money for me.
I opened dispute for all faulty products, they ask for pictures, videos, shipping label and other impossible things just to protect their seller!!!!
Finally after almost one month and tons of emails all case closed without any solution for me as buyer.
So People, DO NOT WASTE YOUR TIME AND MONEY, STAY AWAY FROM THIS SCAM WEB SITE!!!
ESPECIALY FROM SELLER; WEIBI123
And important: DO NOT EXPECT ANY HELP FOR CUSTOMER SERVICE!!!
ZERO STAR EXPERIENCE!!!"
"ive ordered jersies over 100 tiems literally on this site and had very few issues and the issues are all minor and can be dealt with and have all but the latest one..as im learning now about this site there is no buyer protection so as of right now im apparently out of my 20 dollars that i paid for a baseball jersey i did not recieve/.. the seller claims it was delivered when it was not..i was here the package didnt come but for some reason the post office says it was delieverd and their side says it was too it wasnt and if it was someone stole it or falsely claimed it was delievered and kept it for themselves.....what happened to my item? idk but of over 100 times ive bought this is the only time ive had a really big issue and they've failed to come through and give me my refund im not happy about this as i thought ive found a good site to score some cheap priced good wquality stuff but doing business liek this protecting dishonest sellers is not the way...im extremely disappointed in this site now:( time to look somewhere else for low priced quality goods i guess. i ordered three mroe jersies after this fiasco so i only hope maybe i just hit one bad seller of the bunch....you know most honest sellers would give you the benefit of the doutb and refund you anyway this guy just basically was telling me to beat it like...you get nothing....really dishonest seller. and terrible customer service....if you ever have a problem with this site dont expect to get your money back"
"When the merchandise is never delivered, the sellers always want to give you a partial refund, not a full refund. They will go back and forth many times, refusing to give you back your money. They use fake tracking numbers, too. They are horrible people."