"I have had great buying experiences with other DHGate.com sellers with great quality products, fast shipping and good customer service. So not all sellers are bad on this site. THIS REVIEW IS SPECIFIC TO DHGATE.COM SELLER NAMED KID_SUIT. THIS SELLER IS A BIG TIME FRAUD AND A RUDE AND SPITEFUL SCAM ARTIST!!! DOESN’T HAVE ANYTHING IN STOCK BUT WILL ACCEPT THE ORDER AND TAKE YOUR MONEY. THEN HE WILL ARGUE WITH YOU BACK AND FORTH AND REFUSE YOUR REFUND REQUEST. THIS SELLER WILL MARK YOUR ORDER SHIPPED AND WHEN YOU RECEIVE THE PACKAGE, YOU WILL BE IN FOR A NASTY SURPRISE. SELLER NAMED KID_SUIT IS A FRAUD AND A SCAM!!!! TOOK MY MONEY FOR A CLUTCH ORDER AND SHIPPED ME A PAIR OF SOCKS INSTEAD. The clutch was out of stock. The seller contacted me to let me know and we went back and forth over Instant Message to see if there was another replacement item I wanted shipped to me to avoid cancelling the order. We couldn't agree on the replacement item and I submitted a refund request. He wanted me to change the refund reason to " I do not want this item" because it works better for him.I refused to lie about the reason for the refund request and chose “item is out of stock”. So, out of spite, he rejected my refund request and shipped me a pair of socks instead!!! I just received the shipment in the mail today and I am FURIOUS!!!! "
"DHgate site has one of the most thief and cheater seller.
I have seriously bad experience, I have bought glasses worth $56.00 and got $2.00 cheap glasses in parcel. I had complained customer service, customer service are keep asking evidence, i have provided photos and video evidence still DHgate Resolution Center asking same thing that it is not valid evidence. video and photos are not valid then what they want supreme court declaration .... .... liers, cheaters, thief..."
"I didn’t even want to give DHGATE one star but I had to select at least one star in order to post my review!
This place is a scam! DO NOT ORDER ANYTHING from this company!
I was ensured that a dress that I ordered would me here by July 4th BEFORE I ordered my dress! Promotionspace (a DHGATE seller who has a 6th year Recommended Supplier with 6453 Transactions and 99% Positive Feedback posted on the DHGATE website...HOW THEY EARNED A SCORE OF 99% IS BEYOND ME AND SHOULD BE CONSIDERED FALSE ADVERTISEMENT) ensured me that I would receive my dress on or before the July 4th. It is presently July 13th and I still haven’t received my dress!
After placing my order, I continued to message them asking for updates. Most of my messages were ignored. The few messages that they finally did respond to, they still continued to give false promises that my dress would arrive on or before the date that I provided them PRIOR to my order.
I’m now convinced, IF I ever do receive the dress that I ordered, it probably won’t even look anything like the picture online either!
Do yourself a favor and order from a legitimate honorable company... even if you have to pay more money... it’ll be worth it! Because ordering from DHGATE will be the worst mistake you can make if you’re shopping for a special dress for your wedding, prom, homecoming or any other special event that you need a dress for!"
"Order NO: ***-***-**** travis_supplier seller, for 72 dollars, I get a watch with scratched glass, broken strap to be replaced and a mechanism that stops every 5/6 hours while it's on my wrist. I note this to DHGATE and the seller, and what does DHGATE do? After the seller asks me to send everything back to China at my expense (30 euros) to get a refund. What I didn't do but I reported to the site. From my money to the salesman who set me up for the holidays, Watch already thrown away, I had to spend with the watchmaker 50euro and it wasn't worth it I preferred to lose only once. Let loose and don't buy anything from them. In Italy these things don't happen. Never again DHGATE to let go of"
"FRAUD at it's worst.
Purchased a $263 android tablet.
3 weeks later, tracking number revealed an item delivered to someone else in another state.
Provided evidence to DHgate and told that refund will take "about 4 to 6 weeks"
Is it any wonder that Americans don't trust China sellers? "
"I place two RC Drone orders, paid for the items, credit card was charged, and many days later no merchandise was received BUT twice their Sellers sent me FAKE tracking numbers. Opened a dispute with dhgate and got no help, as they are another Chi-Com company dealing in lies and deceit, and protecting dishonest dealers. Highly recommend that YOU stay away from this bad for America site."
"I have ordered from DHgate 2 times. The first time was for 1 item and it came within a week. That was great. The second time I ordered several hundred items that stated would be delivered within 7-10 days. At about 3 weeks I messaged the seller a couple times before I got a response in very poor english that made it difficult to understand what they were telling me. I asked for further clarification and got a similar response, but I could make out they were stating the order was lost and I would be refunded and given a coupon. A week later no response, no refund. I msgd them again and they told me to check the tracking. I did and it said it couldn't be found. I msgd again and gave an ultimatum if I didn't get the package by the end of the week I would ask for a refund. They msgd me and told me to check the tracking. I filed a dispute which gives the seller a week to respond. The seller refused the refund and I responded with a scathing email. I emailed DHgate, attached previous responses and promises from the seller CLELO and within 3 days I had my refund. I am trying 1 more time to order some products. I will let you know how it goes."
"the item i ordered took over 2 months to arrive and was poor quality. The item had three pieces to it and they were all extremely different sizes. I was told that if I removed a bad review I would receive a refund. They would not give me return details until the review was removed. I removed the review and returned the item at my own expense. I have not heard anything since and can not get them to respond to my email messages. Basically they have stolen my US$150. "
"Bought flower stands for our wedding. They took 10 weeks to arrive, instead of the 3-4 advertised. The stands were dented, bent, and scratched beyond repair. They were also mustard colored instead of gold. After 3 weeks of arguing through 28 broken-English messages, 35 photos, and 3 videos we got half our money back. Stay far away. This site is a scam"
"There is serious false advertisement with their listings. Customer service gives you the run around when you want to receive a refund. They had me take photos, videos and send emails. They do this because they want you to miss the refund time frame. You are left with an unwanted purchase and they can care less because they are based in China."
"No question what I ordered, it was in huge print on the order that came in the package. What I ordered wasn't. Thief seller sent another product, claimed I'd ok'd his doing it. DHGate customer service agreed with him.
What he sent was fourth rate junk, so absurd in appearance I can't use it. I sent pictures to DHGate showing the extremely obvious defects. Whadda you know, DHGate customer service agreed with him the product was perfect.
I'm out $150!
If you're ever tempted to buy from these crooks, I have a better suggestion. Throw your purchase money down the toilet and flush it. That way, you won't have to wait 45 days to learn you've wasted it on trying to buy from these thieves!
"
"They resolve my complaint."
"I ordered 50 pen kits in December. When they didn’t arrive by mid-February, I contacted them and asked them to re-send my order. They said they would. Today is 3/27/19. Still not received. I asked for a refund. Now when I go to their web site, my orders and messages are no longer there. "
"I ordered sneakers for $60. They create a shipping label them mail an envelope to a wrong address. When you track your shipping label ot says delivered order conplete and they stole your money. If you contact seller they dont get back yo you, if you contact customer service they send you in circles for weeks. I looked up reviews about DHGate and this has happened to hundreds of people."
"Read all the other reviews and you will see. It is a scammy website. Most sellers are scammy as well. Product image does not match product that is delivered. Sellers refuse to provide any returns or refunds even it is guaranteed in the sales page. DHGate does not help with disputes and will make it very difficult to get a resolution. DO NOT purchase from sellers on this website, you will most likely be scammed like everyone else that posted reviews here. "