"Everything was excellent until I had to deal with Chad Johnson. He is rude."

"Shipped quick, fit perfect."

"I thought that my order hadn’t arrived, but it was sitting in the Post Office, waiting for me. Delivery time was great."

"First time buying from these guys and it was a positive one. They had the item that I needed and it came in just as described. Fast shipping and handling and super wrapped so that it wasn’t damaged. "

"Product and amount of it correct I am happy to say.
I ordered some parts expecting them 2 Days Later. Being that I'm just on the other side of Florida. After 3 days I contacted customer service to ask why my package hasn't arrived, they let me know then that it hadn't been shipped, it wasn't in stock, it had to be ordered from the distributor, would take up to a week for them to get it, then they would mail it to me which would take over a week. Never received any notification of this at point of sale or by email. May have been in the small print, but when I order stuff like this from my other Distributors, I get a phone call and they talked me through with the processes and see if I still want to go through with the order. I hope I don't have to order anything from you again, but if I do I hope the experience is better next time. Had it been a new client I probably would have lost a $3, 000 job, and an amazing account. Tighten up.. "

"Your customer service reps are awesome, however, I need help returning what I received for correct pieces. Please help!"

"great people to deal with. communication was awesome"

"I ordered a piston operated door seal. When I received it, it was clearly the wrong part. My door had a groove notched out in the middle and the seal I received mounted on the outside of the door. I had a set of 36" double doors so I could not mount 1 seal on the outside. I never attempted to mount it because there was no way it would match. I returned the seal and they rejected my return. They said I tried to cut it down in size. The size was correct, 36", I didn't try anything with it.
They called me a "LIAR". Really? I received the wrong part and you question my character over a $59.35 part. As a man who raises my kids to be honest I have to set the standard for them. I would not lie over $60.
Find a different company to deal with, these guys are so disappointing."

"I ordered two concealed panic devices. The product was as described. I do feel that if the had an expert or technician familiar with the products he/she would have asked if I needed the locks for the units.
I am rating them high because they said they would ship the same day. In addition the company that makes this products has several warehouse/stores but could not get the items for me in one or two days.
Amazon did have the items cheaper but due to a banking error on my part could not get them to me in on or two days from the time I ordered them from DK .
Shipping was costly for next day air but they did it. A lower price would really make them my choice for similar products ."

"Prices are good which is what brought me to the site. However, my parts were backordered and they do not update the Account status to tell you that. It simply will not ship and you have to call for information. Subsequent order, the incorrect part was shipped and resolution was difficult. But the worst was getting shorted on the count of a bulk order. I will not shop there for my parts again."

"Iwaited over a month to till I called about my order.When I did call I was told it was shipped two days prior to my call and that I would have it in two days.It was almost two weeks after that I received the order."

"Website was very helpful in finding the right product (i needed a replacement with specific sizing).

The product arrived quickly and i was extremely satisfied with the condition and functioning of product. "

"Great customer service, I ordered the wrong part and the response to the mistake was outstanding, they went the extra mile. Highly recommend DKH."

"THE PRICES ON YOUR PRODUCTS IS OUTSTANDING, AND THE DELIVERY WAS IN A VERY TIMELY MANNER, ALSO, THE PART WAS JUST WHAT WAS EXPECTED.

THANK YOU"

"I received the complete order in a timely way."